Connecticut Sportsplex — Attraction in North Branford

My 10 year old son and myself have been coming to sportsplex and renting a tunnel for baseball practice for over 3 years now, we are regular customers but more frequent in the off season December - early March. The associate/attendant have been very courteous and helpful. We understand that towards the middle of February-June the facility tends to be busy and the tunnels and indoor practice areas are booked for local team practices; we go regularly on Sunday afternoon and are very flexible with availability. On February 13 we called to reserve a tunnel for 3:00, the associate, (very courteous), checked with supervisor and stated supervisor said no availability, team practicing at 3:30, I asked if available for 2, and asked about availability of the 2 new tunnels, she stated that facility is booked for entire day. My son really wanted to go, so we drove and arrived at 3:45, the 2 new tunnels were not being used and the lights were not on, I asked the attendant, (very courteous,kind) who was very busy assisting kids with arcade and game assistance if any tunnels were available, she had to ask supervisor ,(young woman wearing baseball cap)who was standing on the side of counter, the supervisor said no availability, in arrogant manner, I asked about the 2 new tunnels that were empty without any lights on, she said they are reserved for another team. I mentioned that we come every week and the supervisor didn't even acknowledge me with any concern. I don't like writing negative comments, but I called earlier in day trying to reserve practice tunnel while being considerate, flexible and understanding that there are teams beginning their off-season practicing. The supervisors arrogant manner and non caring attitude towards a customer, need less to say I have been a consistent frequent customer for years is unacceptable and represents a very negative attitude that was noticed by my 10 year old son, he really enjoys the hour that we spend there practicing baseball, and kept asking why we couldn't use the new tunnels that were available and empty. I understand that the facility is busy, but being a frequent paying customer for years, I find this type of customer service unacceptable and will be looking for another type of facility to use with less arrogance from supervisor/customer relations. I would suggest some type of customer relations training for this particular supervisor and understanding that KIDS/young athletes look forward to the time at the facility. There was availability, we called earlier and we're flexible with schedule to use facility, and went to facility and seen empty tunnels. The supervisors attitude is not respectful towards myself and my son, who WERE...

This is a busy place with constant baseball tournaments and other events. Parking is adequate but you may have a long walk to the entry gate since the parking lot runs parallel to the facility. The fields are all artificial turf and kept in good condition. The entire park is well maintained and clean. The restrooms are reasonably clean but can be a long walk depending on which ballfield you are coming from. Night lighting is good both on and off the field. The food at the concession stands is about what you would expect but the wait time can be excessively long at 10 to 15 minutes plus.

Spectator views from the aluminum stands can be severely limited due to blockage by the dugouts and the type of fencing used. I am not an expert on fencing but there has to be a better way to allow views of the game. It always about the money so I am guessing that the thick linkage used in the fencing is the cheapest way to go. I have been to other ball parks where a nearly invisible netting is used which allows spectators to actually get a great view of the game. The view is OK from the outfield fence, but you are too far away to satisfactorily...

The place is very comfortable and we use it to meet friends and practice soccer on Wednesdays and Fridays for more than 10 years, but last night we were victims of a racist employee who insulted the entire team and made us of the place demanding that we never return, this due to an error in the time control by one of the new employees of the premises who then approached and tried to explain his confusion, it has been two months that we have seen this new employee and he gives the It is a coincidence that we are not the only ones since after the altercation members of the other teams approached us to show solidarity and to express that they are also victims of this employee. We only demand respect and good treatment because as good customers we always make correct use of the place and As always, we emptied their refrigerators, consuming all the product from the bar. Now to complete, after selling us his product (beer) the same employee calls the police to remove us from the place, in 10 years we have not received as much bad treatment as in these two months 🤷‍♂️ I think the owner of this complex committed a mistake when hiring...