Acacia Park Cemetery — Attraction in Norwood Park Township

When choosing a final resting place for a loved one, it's crucial to find a location that fits your budget and offers compassionate, supportive customer service. Unfortunately, my experience at Acacia fell short of this. Despite the affordable pricing, the service I received from a staff member there was notably lacking in empathy and professionalism. Her attitude did not convey the support and understanding one would hope for during such a difficult time.

In contrast, my visit to Dignity Memorial (across the street), although more expensive, provided an exceptional level of customer service. The staff were incredibly helpful and considerate, which made a significant difference in my decision-making process. Ultimately, I opted for a monument family plot at a beautiful Catholic Cemetery. Although it was a more costly choice, the outstanding customer service there was well worth it.

I'm grateful for the positive experience I had and the care I received, which made this important decision...

Burial went as planned. The visiting hours are very short throughout the day. You might as well plan to visit during the weekend. I feel that the visiting hours should be extended to at least 6pm. Also, they have spring and fall cleaning. Which we were not notified about, all the decorations from the grave were taken and thrown away in the trash. I called the office twice and left messages to check why my brother’s grave was empty. They never return my calls, my sister went in person and noticed the signs that said there’s cleaning twice a year. In the time of grieve, you don’t pay attention to this. If your love one is in this location, be aware of the cleaning dates. As the office will not care what happens with the grave decor or has the courtesy to return your calls to explain their...

It’s not a fancy cemetery, no rolling green hills or anything like that, but it’s a huge place, and it can be quiet and peaceful when you visit, which is really the most important thing, isn’t it?

If you have questions or any issues with burial, headstones, etc., don’t be afraid to reach out to them. In my experience the staff in the office have been incredibly understanding and helpful and above all, patient. They’ll explain everything to you and help you out at a difficult time. I’m very grateful for their help during...