Slumberland Furniture — Attraction in O’Fallon

The sales person told me I could do as many reselects as needed until we found the perfect mattress for us. For that reason I started at the lower end and chose a $1300 mattress first. The first mattress I bought was defective and the entire top where our heads lay sunk in after the 30 day trial. We returned it and paid a $99 reselect fee plus shipping to get another mattress. While choosing the second mattress the sales person was in a very big rush to leave for a wedding and pointed me to their top of the line spring mattress telling me this bed is great. He even told me he had the same and asked other sales people what they slept on and they answered they also use this mattress. Sounded great so I paid another $1200 to get it. After the first night my wife and I both had pain and numbness. The top layer of the mattress is so thin you can feel the springs pushing against you. Both of us began getting numbness in our hips and shoulders, arms falling asleep and back pain! I waited the 30 days to do another reselect for $99. Upon arrival I was informed that on the back of the receipt the policy states there is only 1 reselect allowed. What!? That is not what I was told and the policy was never explained or read to me at checkout. Also, during the mattress reselect the sales person never once mentioned this would be my only reselect.

So, now I'm stuck with a $2500 mattress that causes my wife and I horrible pain and numbness. I've gone back and forth with the store manager (who was also the sales person that sold me) for 3 weeks now and he just keeps telling me he is trying but he can't do anything. I also called the corporate office and they also told me there is nothing they can do. I even offered to pay another $99 reselect fee plus the shipping and buy a more expensive mattress and they won't let me. They are holding me to a policy that I was not informed of and never signed. I want a reselect or my money back so I can shop at a...

I purchase a lift chair for my mother for $1200 (expensive) and picked it up on 2/2/2024. This was the quickest way to get it for her(she broke her hip and needed it). I did ask what happens if there’s something wrong with it? They said I had 5 days to return it or if it needed replaced they would let her keep the faulty one, until the new one .

The back of the chair was visibly crooked I called on 2/7 and they told me to file a claim and resent my receipt. I did, as told, they said they were sending out a technician to look at it. The repair company rescheduled a visit and then called the night before to reschedule. On the second attempt, the technician, who was extremely rude, apparently arrived late and must have knocked on the wrong door. ( Again, my mother has a broken hip, so she was there with the glass door open all day. ) When I inquired if he was at the correct home, he sent me a photo he took of the front of the home from his cell. My mom lives in a duplex, and although he had the correct address, the picture of the door he went to was her neighbors. He refused to acknowledge his error. I requested he not come back. So next technician comes almost a month after purchase, says there is something wrong with the chair, will order a part and left. Now they’re asking for me to locate the serial number, which means dismantling the chair.

So I call the O’fallon slumberland store (where I purchased) speak to Eric and he informs me I should call the repair company and ask for a supervisor. I have no number only a generic email. He said he could not help. At this point I would just like a replacement chair. He says I have to work with the manufacture’s warranty. He also informed me, there is only a 1 year manufacture’s warranty, regardless of the fact it arrived damaged. What a hassle, for a lot of money, especially when it didn’t arrive in...

Wish there was a zero star rating. Quite a frustrating experience. The sales person Grant was great. I bought 3 items in this transaction, plus of course that bogus mattress protector for $79.95. You know, the one that costs $10 at Wal-Mart with the same quality. This fun all started when I was sent a mattress that was mis-labelled by the Sealy factory that said was an ultra firm, but was actually a medium soft and I was going to have to wait for another 5 weeks for replacement. Also bought a recliner from the clearance area that was delivered with stains and stench that weren't there at the store. When I went back to the store to address my issues with my order I spoke to the female sales person that was super rude. She wouldn't listen to me, talked over me and said I was SOL on these issues. Those were the exact words. I bought a sofa as well that had to be sent back due to quality issues. The management team was not much better in this matter. They tried to tell me I couldn't return the mattress for a refund and said I was delivered the proper matttress, eventhough a week before the same manager said I was sent a mis-labelled mattress and I was right. I guess this genius just reorders a new mattress' for you for the heck of it! I should really post that text exchange for comedy purposes. What a joker. The same manager offered me a $25 refund or a $50 gift card for my trouble! What a guy, so kind of him! Like I would ever shop there again! Seems management would rather try to keep you locked into a purchace ,instead of giving you proper customer service. I had to contact corperate to get this resolved and it was resolved. I returned all the items for a full refund! I laugh as I type this! Cheers to corporate! The corporate team were the MVP's in this deal, very understanding. I have that friends and family deal, neither one of them will be shopping there...