AutoSound & More — Attraction in Omaha

Wow. What a terrible, terrible experience I found myself in with this business over the last week.

When calling to inquire about replacing an OEM car radio with another almost identical one (but with upgraded software), the (presumptive) proprietor quickly went on a xenophobic rant about non-American made parts.

I quickly began to disembark from the phone call, only to have him backtrack and say he can do it, albeit with the caveat that it may not work as expected, and I'll have to pay for their time either way. I consented and was fully aware of these terms.

When I arrive for my scheduled appointment, I quickly experienced the same intuition I had with my first phone call: a deeply grumpy man greeting me, seeming lost as I explain I have an appointment to do a radio install.

For perhaps the 5th time in our two interactions, he (irrelevantly) said "is this that Android thing"? Exhausted, I decided to stop correcting him about this as he clearly wasn't listening to much I was saying. I'm growing concerned that I made a mistake. We already consented multiple times to the risks of some, or all, of the parts being non-OEM, and I thought we had made an agreement that this was an acceptable risk.

We get the box of parts out. He looks rather confused when he sees a bag with multiple cables. I reminded him this is an upgrade of an almost identical audio system. He retorts "then why are there cables when you don't need them?". I struggled with what I found to be such a ridiculous question, and I was now completely filled with the sinking feeling that I was in the wrong place and all of my time was such a waste.

Keep in mind, this is an almost six year old car. Ample time for most businesses to adjust to changes in components, I would think. But the man was completely lost, and lashing out all over again at me in response to his fears.

As he opens the box, he doesn't find an instruction manual immediately. He's complaining so much at this point that I ask him to stop opening things to maintain the original wrapping. We never opened it all up to see where/if in fact an instruction manual was present, because my entire confidence in them had already been lost. I had to leave.

After 3 more rants about "foreign" and "Chinese" made goods, I am completely tired of his xenophobia.

To be fair, this must have made me rather impatient. I remarked as I was exiting that his clear distrust of things made by people other than Americans really offended my sensibilities. But this is the new regime we're in, sadly. The new world: filled with hate of people different than ourselves, and he's been told it's okay again and again, perhaps emboldened by contemporary events and others normalizing this despicable behavior.

If his short temper, easily frustrated demeanor, technical ineptitude, or nationalistic outlook on the world would bother you, I strongly suggest you avoid...

I was having blower motor issues and I called Auto Sound and was transferred to a tech who told me most likely it is the resister. I told him that I was some other issues thinking it might be due to the Maestro kit that was put in by the previous owner. It was draining my battery so the previous owner had to do a update. Whoever I was speaking with said if I brought it in if needed they could run a update. My other issues were a parking brake error as well as reverse camera issues. Just for those that dont know the Maestro allows the receiver deck to communicate with the truck. It basically allows the deck to view and adjust settings on the face of the deck. So a appointment was made for December 4th at 11:00am. As I always do I put the date and time into my phone calendar. Well I had to reschedule which my new appointment was December 11th and 11:00 which I promptly put it into my phone calendar. I arrive at 10:45 and was told they can get me in in about a hour. So I go up to QT to get something to drink and blow a few minutes before I had to go back. I'm back at 11:45 and there was a new guy at the desk who said I didnt have appointments for the 4th or 11. I told him they go straight to phone. Well I waited for about another 30 minutes and they took my truck for about 5 minutes and came back to tell me the camera was broken and its a Ford issue as well as the parking brake error. I was also told they do not sell the Maestro and have no equipment to update it. I wanna know why I was told on the phone they did and why they didnt have my appointments in their system. Before you reply to this review I want you to know that I didnt expect you do anything for free. But to take my truck for 5 minutes and take the easy route by blaming everything on Ford is not...

Not sure, if I went to same place as other posters.

First off AutoSound and more was recommended by Jones Automotive when I asked for someone in Omaha that would install power windows, cruise control and heated seats in my 2010 Ford Focus. I let Jones Automotive know they need to STOP recommending AutoSound.

I was blamed for not confirming an appointment when I had made the appointment call 2 weeks earlier and the date was provided as a day AutoSound could do the services requested.

When I arrived, they had not ordered parts and had let staff take day off, so the work could not be done! They mentioned a wednesday appointment was available and I said sure, if they called to confirm. No call was made.

Customer disservice, Customer Service does NOT exist at AutoSound as the customers exist for the pleasure of the owner. So I have to give +1 Star to an outfit which deserves -5 Stars rating. ...