I’m shocked to see so many reviews above a 1 or 2 star. I’m also shocked that this “hotel” is affiliated with the Hilton name. I’ve been a Hilton Honors member for many years and stay almost exclusively at Hilton hotels. I don’t normally complain publicly, but since I didn’t receive services when I asked for them, maybe a public review is necessary. Overall this hotel room was giving me the vibes of one of those places you rent out by the hour…

We had flown in from Atlanta that day, with only a limited time to check in, shower, and get to a wedding venue down the street as the whole reason for our stay was that we were attending a friend’s wedding. Even if we could have switched rooms, there wouldn’t have been enough time for us to do so, and we were later told that the hotel was fully booked that night and the following night so it wasn’t even an option.

Immediately I noticed the bathroom ventilation fan wasn’t working. There was urine and (probably also) feces caked on the ceiling because the moisture due to the lack of a functioning ventilation fan had been attracting it over the years (see attached photo). And our room wasn’t the only one- my sister was in the adjoining room where the bathroom fan also wasn’t functioning. Being a CA resident, I know that building code requires a ventilation fan in bathrooms without a window, and there wasn’t a window in this bathroom.

Adding insult to injury of the humid shower experience, the tub drain was almost completely clogged. I had to eventually stand in almost a foot of water when my quick shower was done. We also had two different sized bath towels (photo attached). I made the reservation months ago, stating there were 2 persons staying in the room, so 2 regular sized bath towels should’ve been provided. When we called to get an additional bath towel, we were told we needed to come to the front desk to get one. This was an inconvenience, as the front desk was nowhere near our room. I’ve also never had to retrieve additional towels myself when requested. Ever. In all the places I’ve ever stayed. Also, the second bath towel in the room wasn’t on the towel bar, it appeared to have been folded under the sink counter for some time, as dust fluffed off of it when I used it.

Because the shower was so humid due to lack of ventilation, I had to dry my hair in the living portion of the room. Totally not a big deal, but as I dried my hair, I saw particles of dust begin to float around the room and actually landed on the white bedspread. Curious as to where the dust came from, I saw that all the surfaces in the room appeared to not have been dusted in quite some time.

Later in the night, I received a text from the hotel asking how my stay was. I addressed the concerns regarding the clogged drain, non functioning bathroom fan, and lack of bath towels. The response was to send a technician out, but at this point, we were at a wedding and didn’t want a technician in our room. We just wanted to return to the room later to sleep and return home the next day. Hopefully these issues have been resolved since we left.

I’ve never negatively reviewed a hotel before, but all this was worth mentioning. Especially if it encourages the hotel to do better in the future. I’m a “read the reviews” type of person, and had I known I could spend $100 less that night at the motel down the street and received a better experience, I would have done that.

I should note that there were a couple of positives. The check in staff was friendly and helpful. I was slightly annoyed I couldn’t go to my room upon arrival especially since I had checked in the day prior to bypass check in by using the digital key as I usually can at a Hilton hotel, but I understood that was their procedure for whatever reason. The bed was comfortable, and the pillows were really great.

Overall, I wouldn’t ever stay here again. There are so many other cheaper options where you could get better service. Luckily we got a group rate because of the wedding block, but I’d be even more annoyed had I paid full price.