Eola Hills Wine Cellars — Attraction in Oregon

We had an absolutely horrific experience with Eola Hills at their Legacy Estate property in July. Just weeks before our wedding our Event Coordinator was suddenly fired (due to badmouthing Eola's President) and replaced with someone completely new to the wedding industry. With a background in cosmetology, I believe, Rachel was so ill equipped to manage our big day; though a nice person, my emails were never responded to and when we spoke in person numerous false promises were made. It was 95 degrees on our wedding day and there was no drinking water at the winery. Despite our wishes, our guests were then sat an HOUR before our ceremony, in the direct sun, again with no drinking water. On top of what could've been a very dangerous situation, our friends & family were asked (by the venue) to shuttle our guests to and from the ceremony site. It was completely embarrassing and something our guests still talk about 'til this day. My husband and I spent a majority of our reception apologizing to our guests for the staff's lack of professionalism & disorganization. At the end of the night a number of our guests- who had planned to camp on site, were abrasively told they were not allowed to drive to their campsite (less than a mile away); had we known this was the policy we could've informed our guests ahead of time & also been sure to provide our own drinking water, especially considering some of our guests were apparently over served. Weeks later the venue added glamping to their offerings based on the exact tents & setup we had at our wedding! The Event Coordinator even went so far as to ask our wedding singer to come back and do a summer concert! When I reached out to express my sincere disappointment, I was met with an apology and a $100 gift certificate. As a wedding vendor myself, I am appalled by the entire experience. When I spoke with other Event Coordinator in the industry they too were horrified and said we should've been offered a full refund. DO...

I got married at Eola Hills Wine Cellars and I am shocked by the lack of professionalism. We spent well over $5000 for the venue and wine and I never once met Emily, the event coordinator. Emily was disorganized and never seemed to remember that I existed. I reached out to her each time I needed to make a payment on the venue consistent with the contract. She also did not even bother to show up to tell vendors where they were supposed to go on the property. I wasn’t expecting her to coordinate anything day of but her failure to show up resulted in numerous disputes between her staff and the bartender we hired for the event. Additionally, the taco truck we hired called me because they couldn’t get a hold of her, despite her asking me for all their contact info to reach out to the vendors, and they had no idea where to set up. Emily made numerous promises that she never followed through on. One of the other employees, Carly, also offered to press my wedding bouquet and frame it and instead she essentially took $250 from me and pressed a few flowers from the centerpiece. I have no idea what she actually did with the bouquet. When I asked her about it she blocked my number. The only two people that were decent to work with were Ciera and Meri. They however seem to be the exception in the quality of employees that work at this venue. They were the only ones that were kind and actually wanted to do their job. They did everything they could to make up for Emily’s lack of professionalism. I do not recommend this venue in any capacity. Now a year later they reply to say they have event coordinators now but completely ignore the fact that I never got a response or any sort of remedy after reaching out to...

First let me say I have always loved the brunch here, have be coming with my family and friends for many years, don't even remember how long. I was unhappy and disappointed last Sunday when my wife and I showed up for our brunch. It has changed to menu and service at your table and you could tell by only three tables of customers that they made, in my mind a huge mistake. I kept my crummy attitude until I had a chance to talk to the waitress, she is a school teacher during the week and just a sweetheart inside and out. She listened to my complaining and then explained what happened. They are trying to stay open for us. How can we ask more? but they have been forced into where they are BY US, THE CUSTOMERS. We are eating them out of house and home, they simply can't afford to give the offerings they have, especially the oysters, at the price they asked, they lose money. Simple economics say you need profit, they tried to raise the price $5 and the internet exploded. When you go there and try to eat them out of business congratulate yourself, you have. I love Eola Hills and the ownership and feel sorry for them, but I understand now...