Canterbury Village — Attraction in Orion Charter Township

My husband and I have had our wedding at King’s Court Castle on September 2016 and have had a few issues with this business. Although, asthetically pleasing, the way this venue is ran is somewhat to be desired.

From the booking by way of a nonrefundable $1000 down payment on August of 2015, we have had 3 different event Coordinaters. The first coordinater, Brittany, was unpleasant. She acted like any questions you had for her were an inconvenience so instead of calling her, we took to emailing her instead to avoid any antagonism. Then, without warning we found out that Brittany had quit and we had a new coordinater named Gabrielle. Not only had she misinformed us of many details pertaining to the planning of our wedding which we had to revise 6  days before our wedding. We also had to call numerous times in order to confirm that we had a ceremony rehersal scheduled since she managed not to write it down the first two times. We were told the chapel would be  prepped for our ceremony rehersal and wedding ceremony but the chapel still had belongings from the previous wedding in it and the battery of the microphone was dead so we had to supply our own 9 volt battery and our friend had to make sure the chapel was cleaned from the previous ceremony on the morning of our wedding. We were also told there would be a staff member there to help us operate the P.A. system. Which there wasn’t. Then we discovered 10 days before our wedding we have a new coordinater. Again, we were not notified of this change. Kylie was dropped into a big mess and she tried to pick up where the previous coordinater had left off. This is where we discovered that either the polocies of the King’s Court had changed or we were misinformed somewhere along the way and had to make big last minute changes to our wedding plans 6 days before the wedding!

Another issue we had was that we had been told guests could enter the King Richard Hall by way of the entrance ramp  connected to the balcony of the King Richard Hall. This was a big deal for us since many of our guests were senior citizens with molbility issues. Of course, we come to find out within 10 days before the wedding, that only the bride and groom could enter this way and the rest of the guests had to walk around towards the front entrance of the King’s Court to enter the reception Hall. Safety tip: Wear comfortable shoes that have a wider heel to them. The stone paved roads and the steps to the chapel are uneven and have gaps in them that could cause injury. If you have guests with mobility issues, make sure to ask the event coordinaters about providing wheelchairs for guests. And on another note, a guest of ours was on the outdoor balcony of the King Richard Hall and proceeded to walk down it’s step and a wooden plank of the balcony came apart and she almost fell.

We had the King Richard Hall from 4pm to 10pm and come to find that the staff were removing and consolidating our decorations to one table at 7:30pm. I understand that they would like to go home early on a Sunday night, but the whole reason they have a job is because people pay for their services. Another issue is that by 10pm, there were no lights on in the parking lot so our guests had to walk in the dark to their cars. Bring your night vision goggles.

On a positive note, the food was great and the open bar was truly open bar. If you pay for open bar, make sure to keep in mind that the bar is closed  for a ½ hour for dinner service and before the scheduled end of your reception. So do the math and plan your itinerary carefully so you aren’t losing out  the time you payed for open bar.

A lesson we have learned when it comes to planning the most important day of your life is to write EVERYTHING down, save your email correspondences to avoid miscommunication from both parties, and advocate for yourself! What good is a business if it can’t hold up to it’s word of it’s employees and contracts? I would suggest going with another business if you would like to plan an important day. It may save you an...

While the prices and packages are affordable we had several issues with this venue from start to finish. In the beginning there were several mix ups with our appointment time for a menu tasting, because we weren't going to book a venue before trying food as my husband is a chef. While they gave us a few price breaks for the mix ups it should have been a warning sign to us. Closer to the wedding date, there was a lot of scrambling to get our list turned in and the prices completed for payment. Then when my father called to bring the payment he is told the receptionist cannot accept it. All still pretty small things. We were told we could get in at 10 am the day of the wedding to set up and decorate the reception hall and chapel. While that was wonderful, when we pay a cleaning fee as did everyone else, it was a shock what my bridesmaids walked into. The reception hall was trashed, there were buckets to catch water dripping from the ceiling. Floor was dirty, trash was everywhere under tables, on window sills, on tables, etc. No skirting was even ready on the head table and some of the table cloths were dirty even. The chapel also needed to be vacuumed and cleaned. Thankfully I never heard a word of it until after the wedding because my bridesmaids didn't want me to worry. Once the day started, everything was going pretty well and I was just ecstatic to be marrying my best friend. That is when the other issues arose, which when I brought to the event planners attention after I was told there was nothing they could do and sorry for your luck basically. Now, at venues that have multiple halls wedding crashing is possible. Not only did we have wedding crashers but thieves. They came in and used the photo booth, stole the guys props, helped themselves to my open bar and walked off each time they left with cake. I put a stop to them myself and my bridal party went on the hunt for ANY staff members period. Now, when you are paying $80 a person plus some for a bar, food, etc it is very irritating that others can hop in and just help themselves because their wedding "wasn't as fun" as they told my husband. All in all it is a pretty good venue, but you get what you pay for. The customer service and accommodations just aren't really there in concerns to really paying attention to details and making sure its clean and ready for the next event. Communication is also poor between most people there so it is just a mess across the board for things like that. I was happy with my day but shocked with the lack of care and concern from the venue about holding up their end of matters. It felt kind of like "well we got your money...

I love this place and love the look, feel and atmosphere. They throw a lot of events here all year. But it's obvious that they are struggling to keep it open. Events are great in all but the thought and processes that go into them are just horrible sometimes. Some of these events are expensive and you'd expect at least some basic things that suited everyone. Sucks that I can't review the place separately from a specific event...event would be like a 2/5 and the place itself would be a 4/5 We recently attended the 2025 valentines event. What a disaster. I guess they assume everyone will be drunk and not care about specifics.. The layout felt like a bingo hall or crochet class...aside from some table decor, it didn't say, "romantic valentines day" Food was to be expected with buffet style. Not bad but not great either. Cash bar with minimal staff had people waiting forever for a drink. As a non drinker the "soda" that was included in the price consisted of flat pepsi & diet pepsi in spouted jars with an ice bucket? Disgusting and flat...no other options....none! And placed between the drink line and the stage so you had to interrupt people in line to get to it. The musicians were......not good.... All you heard in the back was loud muffled yelling, combined with mic feedback and piano over the top of it. Everyone around us and tables near us were all complaining about not understanding anything they said. The echo combined with poor sound board set-up & bad singers made it difficult to stay very long. I guess, in the future it'd be nice to actually talk to people around you without yelling. More accommodations for non drinkers, etc. We left early after 1 particular clown decided to be in front of the performers acting like an idiot the whole time. Maybe if I was drunk, I wouldn't care so much? I'll go back....Hopefully for a better event...but...