Salon Cheongdam | Hair Salon Palisades Park, 청담미용실 — Attraction in Palisades Park

I hope you’re well. I’m writing in response to the recent service I received at your salon and the subsequent comments regarding my feedback.

Firstly, I want to clarify that as a paying customer, it is essential for me to have input on the services I receive, especially when it comes to hairstyling and makeup. My initial request was not met, and multiple attempts to adjust the style were unsuccessful. It’s crucial that if a requested style cannot be achieved, there should be open communication about alternative options and pricing beforehand.

Additionally, regarding the makeup service, it’s important that any concerns I raise, such as adjustments to eyebrows or under-eye areas, are addressed thoroughly and respectfully. It is not appropriate to dismiss or overlook these requests, as it impacts the overall customer experience.

I also want to highlight that consistency in service and communication is key. It’s important that all customers, regardless of language, receive the same high-quality treatment and transparent pricing.

My intention is not to accuse but to ensure that future experiences are improved and that all clients feel heard and respected.

Thank you for taking the time to consider my feedback. I hope that it helps in enhancing the service quality for everyone.

My first post. 11/5 I called yesterday asking for hair styling for an event and make up. I was told $50 for hair styling and $150 for makeup. I confirmed with the person. I always wanted to try korean salon so how bad could this be. Went today, my dinner is tonight. I showed the stylist the half up hair do I want. She then told me after my hair was washed. Half my make up done that it will cost $100 dollars (really?, at thus point I cant go anywhere else due to time. Or go without hair being done. So i agreed, but confirm again she can do the hair. Well, the hair is horrible. Look like i have a helmet on. Nothing like the picture. (I do not expect to be like the pic 100% at least 85-90% since i am paying double whay she quoted. I did not like what she did. So i voiced my concern. I thought its probably miscommunucation. Tried using the translation app. Well result not much change. Only chang was thd stylist got upset and talked with other staff in korean. Then pulled my hair roughly trying to restyle it. I wanted to cry. But i cannot it will ruin my half done makeup. So i just accept what she did which look nothing like the picture. Then stylist told me. Oh the picture and your hair is different. Well if you cannot the the style i show you. Then let me know. Instead of up pricing me in the chair. And blaming my hair texture. Then let me know what you can do. So i went to get rest of my makeup done. I did not like my brows. Makeup person made it sharp (angry bird). So i use the app to tell her incase she does something else to my brow. Then she got angry and frustrated “when i am done, i have other customers”. So basically shut up accept my work. I need to move on.

I am not korean. Not sure if this is a cultural thing. But i paid $250 and I also tip as well. (I really did not want to, but i feel pressured to)

Horrible experuence overall. Close to $300 for emotional distress

What i showed the stylist. And my hair is nothing like this. Will try to get a pic to post to show the difference.

So my personal first time with korean salon for hair...

First, let me say that I have only written 5-star positive reivews on google and am a person who rarely feels the need to point out the negatives, because I know everyone makes mistakes and has bad days. BUT I wish I can give them zero stars. I made an appointment with the head designer via phone on a weekday evening. As I arrived a little early, I was asked to sit and wait- which I gladly did. 28 minutes after my reserved time, the receptionist walks over to let me know that the head designer won't be cutting my hair, letting me know a different designer was available (without asking me first). If this was a true mistake or if they were too busy, I really wouldn't have minded because things happen. However, I saw the receptionist and the head designer sitting down just chatting away for half an hour before her approaching me, as if she was refusing me as a client after watching me wait.

It was her unapologetic attitude, late timing and the unprofessional way she handled the situation that made me feel very disrespected. I am not just writing this review out of anger, I just hope that this doesn't happen to any other clients- no customer deserved to be...

"If you're encountering challenges with haircuts or styling, I'd advise against spending money at this particular salon, especially with Jen, who is supposedly the best there due to her leadership role. Contrary to expectations, she struggles with managing difficult hairstyles. This was surprising to me because, coming from Los Angeles, the salons there have never left my hair in the condition it was after Jen had cut, permed, and styled it. Internally, I questioned whether she had actually styled my hair at all. It was a shocking experience that led me to question her expertise, despite her confident demeanor. I've had experiences with professional salons in both LA and Korea, so my standards and awareness are quite high. Unfortunately, Jen did not meet these expectations, coming across more as a talker than a skilled stylist. I eventually had to visit another professional salon to have it fixed the way I wanted. This experience has convinced me to share my thoughts and caution others about Jen's services."

All Jen’s Google good review is either fake or easy customers that don’t know anything...