Sun Retreats Dunedin — Attraction in Palm Harbor

Absolutely horrendous site, wifi terrible, Pull thru spots terrible, sewage pipes older wont even fit a gasket. Thee worst campground I have ever been to. Customer service absolutely blows kevin,terry, all of them need a refresher course on how to treat guests. Overpriced garbage of a site. Offered me a refund in full. Minutes after being here. Obviously id need to find somewhere else to park if i accepted the refund. I will never bring my family here again! Worst part of all im a floridian been here my Whole life. Love the dunedin area. This put a very sour taste in my mouth.

In reponse to your reply: Didnt address sewage issue, At night all you can smell is everyones sewer gasses. Not a pleasant smell, To think that this is considered a premier pull thru spot is laughable. I pay 612 dollars for a week. I am definitely not proud of the purchase. Your pictures online do not match the sites you have in your pull through area. I couldve went to key lime bay which is a more elite and nice presentable location for the same price i paid here. You had 6 spots open at my time of arrival we have kids we couldve been relocated to anyone of those spots. So that was an excuse, and laziness on your employees behalf to not want to commit to the footwork and you were misinformed. I didnt want my kids running in the busy street next to our spot. Your staff applied zero effort in trying to resolute the issue. Other than a full refund. They scanned for 1 minute and just said it was too much shuffling around so apparently my families safety isnt a priority, versus the older couples whom have no kids you parked in those spots that were open, spot number 7,8,15,16 were all open spots i could've relocated to be off of the main road. But did your employees care absolutely not. That to me is bad customer service. And a lack of being personable.

Update: you will say anything to keep a customer including lying. You take the guests money and the guests become Friends and talk amongst eachother about the place...

First off, there is quite a bit of damage from the two hurricanes last year. They are working to restore everything and for that I applaude them. The area is fantastic, so location is perfect. However, there still are major issues, which affected our stay. The sites are slam packed together with very little space between sites. Making it worse, are people parking out into the street. It is hard enough to get into the tight sites, without the additional obstacles. These sites are not built for the size rigs they shoehorn into them. When I made reservations, I was told my 35.5 foot rig and tow vehicle would easily fit into the site. I had to maneuver everything right to the edge of the paving. Slides were into the bushes and the sprinklers watered the bottoms (we placed a bucket over a couple of them). Some of the sites have low branches hanging in the site. We had one in ours and it tore the corner of our roof. No apology even. The only thing they said is they would look into having someone trim it. The portable shower and toilet area had swarms of gnats, flies, and sewer flies, when I decided to check them out. I told the office staff and it was cleaned that day, but the swarms quickly returned. I wish them well getting everything fixed, but we've had our fill and will...

After driving 16 hours to get to the campground, we were greeted by a rude woman at the desk who put us in a terrible camping spot that was hard for us to get in to. We signed up for a pull through full hook up site and they tried to lie and say we didn't but then my mom showed her the reservation and we did. She still didn't agree to have us moved to a pull through site but did agree to refund us our money that we paid more for the larger site. When we got out of our cars it was literally not a second before we were getting attacked by mosquitos. I had 15 bites in under 10 minutes. We immediately put on bug spray and lit citronella candles and that didn't even help. They seriously need to spray and treat their grounds for this problem. My mom and I went to Walmart and bought one of each thing they had there to treat our camp site. Even our poor dogs were covered. Absolutely ridiculous! We are actually considering leaving this place and finding a new camp ground. Wouldn't have even given a star but one will do. It's not that hard to keep your guests happy. Spray the damn...