Bellevue Berry & Pumpkin Ranch — Attraction in Papillion

Long story short- their coordinator, Zach, is very unprofessional and argues with potential clientele about how they want their own wedding to be. Terrible customer service skills, I would not recommend having to deal with these people no matter how pretty their venue is. The longer, full version of my experience is below.

I was looking at Bellevue Berry Farm as a venue for my upcoming wedding. It looks beautiful, I used to go a lot as a child, and I love pumpkin patches. I'm planning an October 2026 wedding, so I planned a tour for around the time my wedding would be so I can see how the venue would look around that time. I scheduled a tour and the joke of a wedding coordinator told me to please text him an hour before out tour to remind him. No other questions were asked. I thought it was weird, because would they not have a calendar for this, but I brushed that off. I was excited to tour Bellevue Berry Farm as some pumpkin patches don't do weddings during the fall/Halloween season. However, NOWHERE on their website (currently) does it state there are restrictions for venues or dates in terms of weddings. Come to the day of our tour and I texted the wedding coordinator an hour before our time as instructed. It was at this time (about 40 minutes now before we were supposed to be there) that he asked me what date I was looking at for my event and how many people I'm expecting. I answered late October and about 100 people. He texted back that we would be looking at the Buena Vista venue. I texted back that I had been looking at the Frontier Room and could I please see that. He then called me and informed me that they don't rent that venue out during the month of October. I told him that I wished they said that on their website. He responded not with apologies but instead with a snarky remark of "well I don't know how it's not, we haven't rented that out in October for 15 years". Cool story, how would I know that if you don't put it on your website. After thinking about it for about 5 minutes and conferring with my fiancé and family, I decided to call back and cancel the tour. I started off by saying that the Buena Vista was way larger than what we needed and that it would be out of our price range. He immediately started arguing with me saying that the prices of these two rooms are the same (according to the information on their website, the Frontier Room is a $750 deposit and the Buena Vista is a $1,500- so no, the prices are not equal with a difference in deposits like that). After he cut me off and let me speak, I said that I would like to cancel our tour because it is not what I had been envisioning and looking at for months and if they can't rent me the room I preferred in the month I preferred, I was no longer interested. At this, he again started arguing with me and basically telling me that my opinion of how I wanted my own wedding was wrong and that the "Buena Vista is the best venue you could get in October by far" and saying something about how my guests would have to walk more than a mile for the other venue. I repeated that what he was arguing was besides the point as it's not what I have been looking at for months and not what I want for my wedding. I once again said that they should really consider putting that information on their website and he yelled at me to have a good day and started saying something else, but I had about had it with his attitude so I hung up. I think it is incredibly rude and terrible customer service to argue with somebody for simply inquiring for a service they would be paying a lot of money for, especially when it is you that has not put all of the information on your website and when you are not organized enough to ask for basic information about the event until 40 minutes before the tour when I offered to let you know more information a week before when I initially booked the tour. I was appalled by their disorganization and argumentative, defensive response and would not recommend this...

My fiancé and I chose Bellevue Berry Farm as a potential wedding reception venue. We had difficulty arranging a time on the phone to meet with the staff, we kept trying to give specific times and their responses were just "whenever". We finally agreed on at least a date and came to visit. Upon first entering, there was trash everywhere. There were black full trash bags just dropped off at random locations all around the property, along with junk cars and random items everywhere. We pulled up to what we assumed was the main building, the directions around the property are not clear. We knocked on the door and there was no answer. We walked around looking for someone to help us. We eventually found two ladies who were family of the owners, visiting from Virginia. They kindly offered to find the staff to get us some help. They went into the office, and came back out a while later. They stood with the door open for a short time and we could hear them conversing with someone. We heard "Do they get the papers? ... ok so we won't give them any papers." The visiting family members came out and began to give us the tour. This was a huge red flag to me, as there was obviously someone inside who was in charge of things, who wouldn't give us the time of day, and was content to let someone who doesn't work there take care of their customers, let alone not answering the door when we knocked. We proceeded to check out the hall. It was surprisingly quaint, but had a lot of clutter and junk, just like the rest of the property. The ladies helping us could not answer our questions very accurately as they didn't work there. Outside the hall there were cigarette butts all over the grounds. Some of the playground equipment was toppled over and there were random seasonal decorations just piled up everywhere. We ended up scratching this place from our potential venues list, mostly because of the perceived nightmare we would experience working with the owners to get things arranged. Since they require you buy their food and alcohol, I can't image they'd make any effort to get that correct. They couldn't arrange a simple meeting, and wouldn't talk to us when we arrived. We were prepared to drop several thousand dollars on a reception and couldn't get the time of day. They couldn't even give us the basic paperwork explaining prices and policies. I seriously wonder how this place stays...

I am giving one star because no stars are not an option. I got off work a little early to spend some much needed time with my two year old. Upon arrival I wasn't greeted. There was an elderly lady talking to another male worker. I asked if they were open to pick berries as this was our first time and was told "Yes, but the tractor isn't running the rest of the day so you have to walk all the way out to the field." Okay, no problem we knew we were going to have to walk at some point. The elderly lady then stated the strawberries were small and unimpressive due to the weather and we wouldn't get much. It was as if she didn't really want the business. The berries were small, but there was plenty to pick. The experience of picking was great! We enjoyed spending the time together and honestly the farm is super cute. It was pretty hot so we picked quick and was ready to go. The tractor actually brought out a family as we were getting ready to head back so we caught the ride back which was nice since the elderly lady stated they wouldn't be running anymore that day. (We weren't the only parent and child out that day and as a business I'm not sure how you justify just denying rides to parents with young children on very hot days, but apparently the changed their minds.) When we went up to pay I asked if we could pay, rather than the elderly lady realizing we weren't just standing at the register for a good time. As we were checking out there was another family that was coming to pick berries and they spoke broken English. They were greeted with a "What do you need, what are you wanting to do?" from the elderly lady in the snotty tone she used the entire time we were there. We walked down to our car and after I got my child in I noticed the family walking away and the mother was in tears. She was upset about how rude the elderly lady was to her family and they were not going to pick berries. (I know this because I asked her, and told her not to let her ruin their evening with their beautiful children.) How horrible. If you are that unhappy of a person then you should not work directly with the public. I just don't understand why it takes so much out of someone to be kind. We will make the drive to the Roca Berry Farm from now on and will...