Philadelphia Boat Supply — Attraction in Philadelphia

A little over a year ago I was looking for a small outboard motor for a small boat. I was looking on Amazon and found one brand new 6.5hp for about $900. Philadelphia Boat Supply had a used... later model but better brand 9.9hp for $1200. I was really worried by it being such a late model.... being used, I needed something I could count on. It was a hard choice....It came down to " THE LOCAL GUYS...... or...... AMAZON " I took the chance with "Philadelphia Boat Supply".... spent the extra money and got the used outboard motor. When I went to the store to ask about the motor, I was told that it was a good motor, they seviced it and it was good to go. I wanted to wait a year to give a true review. and I must say... taking the chance with "Philadelphia Boat Supply" was one of the best decisions i've made in Years. I Love the Motor So much. It was very well taken care of and im so thankful to have it. I've had such a wonderful experience with those guys. One day I ran into a couple guys from the store at the dock this spring and they remembered me, and that was cool. Anything Boating...... im going to Philadelphia Boat Supply First.

Photo is of the little boat in the Chesapeake Bay.

Nakia Maples "Philly Plant...

Terrible customer service in the Pontoon boat sales department. I have been trying for two months to get a price for a purchase. I have spoken on the phone to both AL and Albert (Sr. and Jr.) multiple times. I have emailed repeatedly. They are nice people, but they just don't follow through with anything. I suspect if they actually did, sales would grow exponentially. I just ordered two pontoon boats from another dealer, much further away, at $60K each yesterday. That's $120K in sales you guys left on the table. How many people do you do this to a year? I'd be embarrassed if this were representing my brand and I will be communicating this with Bentley.

I understand supply constraints and delays, but another dealer was able to get me pricing and purchase agreement within 24 hours, it's been 2x months. How can you trust a dealer like this to service you after the purchase? No communication and no follow through. They just don't care. Maybe they are that well off or that busy that they can just let sales go like this. I wonder if they applied for EIDL / PPP loans due to sales being impacted by the pandemic. You have to show that revenue is down to get that...

I have never ever seen a business this unprofessional, this disrespectful, this slow, and this much lies. I left my boat there for a 2 hour carb rebuilt issue ( their claim ) over 2 months ago,which was supposed to be a 2 week job for them and guess what, my boat is still there. First I thought I m being ridiculous for asking the process of the work supposedly done, and than I realized that they don’t want to fix my boat for some reason, which I believe is a race issue. Probably they don’t like my color, maybe ethnic back ground they thought I m from, or the look I have, which I look like middle eastern. I know after this post, they are going to try to charge me more and more money, for a boat that they didnt fix, and/or maybe lie at my face and make me believe that they fix the boat, until I take it to the water. No matter what, fixed or unfixed, I m getting my boat from that shop, the following Friday and wont be back even onto the street where that shop is. Probably they think I m going to pay them with pesos, not American dollars. I wish I could...