Riverstone Massage — Attraction in Philadelphia

I made an appointment using a gift card my wife got me for our anniversary. When I got there they said the gift card was expired and was only good for 4 months. When I looked closely at the email it was true. My wife and I have gone to several places in the area using gift cards that we have bought each other for special occasions and this is the first one that had such a short expiration date. Needless to say I couldn’t bring myself to pay another 60 bucks to get the massage.

**response to owner We did not go through groupon it was purchased throughout your website. It is important to note I did not talk to anybody about any resolution. Once the receptionist told me it was expired she apologized but that was that. I admitted we didn’t read the email carefully . However it took a good amount of time for even the employee working there to realize why the gift certificate wasn't going through on here end. She even had to call a manager on the phone. So if your employee was having trouble don’t you think a customer would as well? The gift card came in an email then when printed came out to three pages. To find the expiration date you need to look into the green box in the tiny font. Then under the that box in bigger font it says “You can print this email and redeem your gift certificate at any time.” It was disappointing that nothing could be worked out while I was there. At the end of the day we donated 60 bucks to your business and you didn’t have to provide the service.

**Response to Owners 2nd response

In your previous response, you lied and said I was told to contact groupon and work something out with them. In no way did that conversation happen. I would be including the screen shot.

Lastly, in that same response you said "we have done our best to offer an alternative solution for you." The alternative solution was to pay full price. That's a ultimatum not an alternative lol Honestly everyone in their right mind can look at the picture and see how the mistake was made. I said should have looked closer at it. I literally have shown multiple people and they all agree it very missable.

Here's the thing, this was my first experience with your company. Had you been able actually able to work with me, even a percentage off would have been fine and you could have kept a customer. Instead, you wanted to go back and forth on here with lies about a conversation that never happened. If those lies are a mistake, maybe you can see how those can happen. Unfortunately, my mistake cost me $60 your mistake just cost you a bit...

Had an appt yesterday, 09/02/2025 with Jessi L for 90 minute ultimate relaxation that included hot stone with sugar scrub. Apparently when I walked in, I was told that Jessie was sick so I had go in with Vicki. This was not communicated to me before I came in. Had I known, I would have rescheduled the appt. There was so much language barrier between Kim and Vicki which made it so inconvenient. They had to call someone on the phone to translate the whole thing. If I had not brought in the confirmation form, I would’ve been so screwed. Even after looking at the form, Kim did not understand anything what was written on the form so she had to take a picture of it and send it to the translator. After the session, Vicki said it was done and when she proceeded to leave, I had to remind her that she never did the foot scrub which was included in the package and she did not understand anything I was telling her. I had to tell her several times to get her manager so I can relay the message. Then the front desk had to translate to her After I left, I realized I had never received the hot stone treatment. This whole experience was not good at all. I wasted my money.

Before I left, the front desk lady asked me to tip. I had spent $160 including the service fee. I told her I can’t afford it now. She kept asking me and asking me and I had to keep telling I cannot afford it. She even suggested me to pay $10.00. Please don’t pressure your customers to pay the tip if they don’t want to. After coming home, I saw a bruise on my one toe and I realized that it was when Vicky was drying me with a hot towel after the oil treatment, she had used excessive force. Even during the massage, when she was drying my face, she had used so much force on ear, I jumped in pain because I had jewelries on my ears and she almost ripped them out.

During the peppermint scalp, she first started scratching my head with her nails and it hurt so I had to show her how to because every time when I spoke, she couldn’t understand anything I was saying so I had to do a lot of hand gestures. Then she kept pulling my hair as a part of this process and I could feel my hair breaking so I had to tell her to be gentle. I wish I could have communicated a lot of things to her but there is no basic English understanding and speaking skills which can make it frustrating. I will never...

My daughter & I scheduled a couples massage (Mother's Day gift).The price was great & we were very pleased with the ambiance & overall appearance of the place. We were greeted warmly, escorted to our room & given an overview of what to expect during our massage. Our massuers (don't remember either name) were friendly, gave us a wonderful facial & worked the whole 90 minutes. So why did I give a rating of TWO (2)? Once the massage was done, my shoulder almost down to my waist was sore! That was not the case before my massage! A couple hours later it just got worst- it downright ACHED! So I called my daughter to see if she was experiencing any discomfort also. She said "YES, I had to take a Motrin, my whole back is so PAINFUL!" Unfortunately they were extremely rough & we had to ask them several times to "lighten up"...they would for a moment then return with the same pressure again! I also asked my daughter if she had requested the "deep tissue" massage & she said NO! I would hate to experience one of those if this is how the "regular" one feels! And a day later as I write this review, I'm still SORE!😫😞..maybe it should be a ONE(1)😏

UPDATED...The Spa owner ( Lin, Yi) contacted my daughter as soon as I finished my review (and I mean IMMEDIATELY!) She expressed her regret for our "not so great" experience and offered a resolution to our satisfaction. I am upgrading my rating to 4⭐ for prompt communication & customer service and look forward to giving 5⭐ once we return for...