Tropical Treasures — Attraction in Phoenix

I wanna start off with THIS IS BY FAR THE BEST PET STORE EVER. GREAT CUSTOMER SERVICE & PASSIONATE ABOUT EVERYTHING THEY DO . I hope to share my experience with you to encourage you to adopt from this place. Also encourage the employees to keep up the outstanding customer service . Although there are several “ fish stores “ this one is by far my favorite. Really because the wonderful experience they provided for me . One day I called and asked if they had any surrenders available , let the lady know I had a 75 I wanted to adopt one fish for . She gave me a few suggestions , also let me know they had baby flower horns in. MIND YOU , I DIDNT EVEN ASK FOR THIS . Her suggestion completed my tank. I had been looking for flower horns all across the city , Ocean floor ( NONE) , Kona reef ( NONE ) & every fish store you can think of . Without her kindness and passion she has for her job I would have never thought to ask or look here . Most people don’t have good customer service and would answer yes or no . ( that’s the service I’m used to at places like this ) . SHE WAS SWEET and there her small suggestion gave me everything I ever wanted . This fish is not common in fish stores . I was extremely surprised to know they had my dream fish . Next morning right at 10 I walked in . I was greeted and asked if I needed some assistance . ( AGAIN , something I’m not used to ) . The gentleman who helped me , gave me some info about my fish , asked me which one I wanted & even tho I was indecisive he was very patient. After he directed me to which fish would would be best , snatched the 2 packs up and to the register I went . As many people might feel like 100$ for a fish is a lot , it is but it was a lot easier to spend with a great experience I had . I was pleased and very happy to spend that $ at this place . And I would do it again . Thank you for the experience and from here on out I will encourage people to come here . Thank you thank you thank you . I hope you all are pleased with this store as much as I am , kindness goes a...

Well lets see, first i want to thank Nina who was super awesome and patient with me. She was the ideal customer service rep. 👍🏻 Now in regards to the store. Not the biggest fish variety that ive ran into BUT had some really cool rarities which was nice, and in general a very decent selection. Now where this place really REALLY shines is in supplies and various products. ESPECIALLY Seachem products. Large variety of HOB filters and the accessories for them. For example after many hours of research I decided to replace my p.o.s. topfin filter with a Seachem Tidal 35. ( fits perfectly without needing to modify my aquarium top) Not only did they have them in stock and at the EXACT online price, they had several accessories for the Tidal filters. I was absolutely thrilled to discover this! In a bind I can make a quick run up to this store and get EVERYTHING I need to tend to my Lil Buddy's (Fish). I posted a variety of pictures of shelves with products for you too view, however please note I didn't get everything (it was a little busy) so there is plenty more. I recommend calling and asking if your not sure you see what your looking for in the pics I posted. That being said I ABSOLUTELY will be returning here soon, I even messaged all my fish loving friends to give them the good news. Their food and chemical selections were better than any Petsmart and Petco, and some things were even cheaper! 😎👍🏻Im very happy I happened upon this place. Kudos to the owner for not price gouging and keeping everything super affordable for his clients. I look forward to my next visit. Oh and to people who have never been here before I highly recommend comming by with a few extra minutes to spare and really getting a good look at their impressive inventory, you'll be pleasantly surprised. Thanks...

Last time we will be coming here. Purchased a pH adjustment kit along with other items. After using for the kit for several days per it's instructions the it was having no change on the pH of our tank. At this point I noticed the expiration date was a year old as of this month. No big deal I thought, it happens I'll just take it back and get an exchange. I was helped by who I believe is the owner as I have seen him in here several times. After giving him the receipt and the old product He retrieved an identical box from the shelf to what I had bought and told me he had to charge me $1 because the price had gone up since they put the expired one on the shelf. I thought he was joking.. but he was as serious as a heart attack. After telling him I didn't bring any money with me not was I expecting to pay anything for an exchange he just slid the box over and said "he wasn't going to argue with me over $1". What kind of customer service is that? My daughter and I lived coming here; but no way we are returning to be treated like that. He didn't even address the fact I had to come back to exchange the product or apologized for being sold a product that should have been taken off the shelf a year earlier. Not to mention this was being used with LIVE FISH. To any potential customers, avoid this place - check the expiration dates and good forbid you need to return or exchange something. We will go out of our way to visit a different store, I would recommend everyone...