Krachai Thai Kitchen — Restaurant in Phoenix

Came here Friday (09/25) as we were driving by to get Popeyes but decided to order here for pickup instead. Biggest mistake ever. Ordered online through Postmates as we waited outside for our order to be ready. It said the order would be ready in 20 minutes at 9:15pm. We go inside at 9:13pm and are hardly greeted at all by a very distracted hostess who kept saying her brain wasn’t functioning properly. She kept laughing and joking with the other hostess who was handing people their take out orders. I kept thinking to myself “is this a playground or a restaurant?” because of how loud they were being, super glad we took our food to go and didn’t dine in that type of setting. The first girl who greeted us who I also told that I was picking up an online order and gave her my name told me “I don’t even know what to tell you right now, I’m sorry” after she went back in the kitchen and was yelling and joking with her coworkers, very unprofessional to say the least. Our food came out 10 minutes late, whatever not a big deal, but the service was absolutely terrible. As we were waiting the phone kept ringing and the girl who greeted us would say “leave us alone!” While not answering. Right before that the two hostesses kept laughing and saying “well there goes my job! At least we’ll get fired together.” Ha. Anyways, we get home and the mango curry I ordered had a good flavor, until I started biting into the veggies. The onions were so crunchy they didn’t even seem cooked, the potatoes were not soft like they should be. THEN... I took another bite 1/3 of the way through my curry and felt a wrapped up hair on my tongue.... I pull it out and investigate to see if MAYBE it was a vegetable peel or something.. I started pulling it apart from each end & NOPE two pieces of human hair wrapped up together and in my food. SO NASTY. See the photos of the hairs I pulled out of my mouth. EW I already wasn’t going to come back after the unprofessionalism I witnessed but now this place is a definite NO. AVOID THIS AWFUL PLACE AT ALL COSTS. Awful food, awful service. Come here if you prefer low quality food, and extremely low quality employees. Get it together Krachai. Popeyes has higher quality food than this place! Should’ve...

A must go place if you dont respect your time and okay with rude treatment.

Total time In - Out - 1 hour 23 minutes. Party size - 1 person Order - 1 appetizer and 1 main Total tables occupied - 2 including mine.

You decide !!

Uber eat and doordash drivers - I feel bad for you. Every single person was made to wait 15-20 min.

Here is the complete experience -

You will have to wait for 10-15 min to get seated becauae there is no one at the counter ever.... A lot of customers just prefer to leave after 5 min.

I walked in and there was no one availble...i rang the bell and one lady came out and rudly asked WHAT. What ??? Really ? Thats how you greet your customers... with WHAT ???.

They dont like to clean tables so if there is no clean table available they will just ask you to leave. Such a nice fellows.

I said table for one, she looked around and said i dont have any table. There were only two tables occupied and rest all had dirty dishes on them so instead of cleaning a table, she simply said i dont have any. I turned to walk out and then she pointed and said....last table if you want.

Let's say you wait and finally get seated. Now you have to wait another 15 min and have to ask the server 3 times before they can take your order. Another option is to knock the kitchen door and place your order directly to chef...thats what i did.

Now you are stuck, you are in the game. Just wait...wait and wait. Sit... relax and may be take a nap cause its gonna take forever for your food to arrive on the table (this is when there are only 2-3 tables occupied and i ordered only 1 dish)

Finally the food - if you are patient and lucky to get it , is mostly pre-made. There is nothing fresh here. I am just posting a picture of carrot and cabbage given with egg rolls. You can guess the freshness of the food.

Finally you again have to ring the bell to pay the bill. I had to ring it 5 times before anyone showed up.

Lastly i asked for a bag for my TO GO box and she made such a rude face and said we only have big big bags. Seriously ???

This was my second and last visit. I was stupid to give...

I stopped by about 40 minutes before closing to order takeout. The establishment is very cute and was quiet and clean. Service was great and I only waited about 10-15 min for my food. I am a vegetarian - so thai food and the various vegetarian friendly options offered generally appeals to me. I’ve only actually had Thai food at two other places - one in California and one in North Peoria by my work but I enjoyed both.

Here, I ordered egg rolls with sweet & sour and the spicy Thai fried rice with vegetables, level 3. It is really hard to find good, vegetarian egg rolls. At a lot of places, I find that they are either mushy on the inside or contain weird mushrooms (not a fan, lol). Krachai’s egg rolls were pretty good. Very crispy, not mushy, no mushrooms (that I noticed or could taste anyway). The sweet & sour was thin but deliciously flavorful, so all in all that was a great choice. I have mixed feelings about the Thai fried rice, to no fault of the restaurant but more-so my tastebuds. The rice itself was fluffy, presented prettily even for takeout, and the vegetables were fresh and well-cooked. I wish there had been a little more flavor to the dish in general and I wasn’t a fan of the tomatoes in there but I just ate around them. I love spicy food, so level 3 is typically perfect when I am not trying to burn my mouth. I will say it was a little spicier than I expected but not crazy. I think I’ll try noodles or something a little saucier next time because this place has great reviews and there are so many dishes to choose from that fried rice was just “safe.”

I’m curious if, when ordering the sweet & sour entree with tofu, the tofu is crispy or not. I’ll have to ask because I think that’s going to be the next thing I try. I’ll totally be back for egg rolls again & to try a dessert of some kind...