Firehouse Subs 35th Ave. and Greenway — Restaurant in Phoenix

This is my second time at this location I ordered the prime rib added pastrami as well as smoked brisket me to perfection and I must say that I from now on will only come to this location, the customer service is great the food is even better every time I go here I took a chance and went to another location the 5803 W. Northern to be specific and it was horrible, they were rude and disrespectful I would not recommend this location to anyone unless you are being disrespected, I ended up refunding my food. as soon as I pulled up to the 3434 W. Greenway location I was automatically greeted with the warmest welcome there always on point the first time I went they made a mistake and refunded me and then also made sure the next time that I came in that they corrected the order and gave me the right items if I would recommend a location to anyone it would...

We're it zero stars were available that would be my rating. I enter with three employees in the kitchen talking, when I get to the counter I stand there waiting till they are finished with there compelling conversation about nothing to do with this job. The man takes my order and hands me a cup but when I go to sit every table is dirty mind you I'm the only one in the lobby... I ask for a clean towel to wipe a table with and that's when the man grabs a random towel from the counter top and a spray bottle and asked "which one" I told him just pick one cause they are all dirts. He sprays a table twice wipes his hand in a circle and then walks back to the kitchen. Whoever is managing this place really should do better I won't even step foot in...

Went to redeem the T-Mobile deal and were told to order it through the app but the app kept saying the code was expired even though it was not. We asked Chrissy if she could assist us. She stated she could not and it was not their problem but they were aware since it had been happening to others. We asked since we can show her that it is not working can they honer the deal since it was a error in their app. She said no and refused to assist and even raised her voice and walked away from us. I understand it was not her fault the app was not working but good customer service means you take care of the customer or offer something to help.She stated the manager Paul told her not to allow. He was not there to speak with....