Go Ape Zipline and Adventure Park — Attraction in Plano

Disappointing Experience at Go Ape Plano: Adventure Fun, but Poor Customer Service and Misleading Information

I recently visited Go Ape in Plano with high expectations for an adventurous day out. While the adventure itself was enjoyable, I was left disappointed by the poor customer service and misleading information provided by the establishment. Here's my breakdown of the experience:

Adventure Fun, but Limited Opportunity: The actual adventure at Go Ape was undeniably fun. The course offered exciting challenges and provided an adrenaline rush. However, my disappointment stemmed from the limited opportunity to fully enjoy the experience. We were initially told that we had all day on the course, but it only took us 1.5 hours to complete the entire adventure. This stark contrast to the website's claim of a 3-hour experience left me feeling shortchanged.

Confusing and Contradictory Information: Adding to the frustration was the inconsistent information provided by the staff. While the instructor assured us that we could take as long as we wanted on the course, we were abruptly tracked down midway and informed that we could only complete the course once. This conflicting message created confusion and a sense of dissatisfaction.

Poor Customer Service: The customer service at Go Ape Plano was a major letdown. The staff seemed indifferent and unresponsive to customer needs. Clear communication was lacking, and it was evident that there was a significant gap between what was promised and what was actually delivered. When issues were raised, they were met with minimal concern and failed to address the dissatisfaction of guests.

Value for Money: Considering the mismatched expectations, limited course access, and poor customer service, I find it difficult to justify the cost of the experience. While I initially believed the adventure would be worth the money, the reality fell short of my expectations. There is a clear need for improvement in terms of accurately marketing the experience and managing customer expectations.

In conclusion, while the adventure itself was enjoyable, my overall experience at Go Ape Plano was marred by poor customer service, misleading information, and limited course access. The discrepancy between the promised duration and the actual time required, combined with the inconsistent communication, left me feeling dissatisfied. There is significant room for improvement, particularly in terms of customer service and transparent marketing, to ensure visitors have a truly worthwhile and...

The course is fun and challenging but I am giving this place 3 stars for a few other reasons. 1st - we had an 8:30 time slot, we didn't start until almost 9:30. We stood around for at least 15 mins before someone asked us our time. Once we told them, then we were told it would probably be 45mins before they could start us but didn't really explain why there was such a delay. Luckily, the park is beautiful so we went on a walk. We ended up getting grouped with the 8am group starting at 9:30am. I was actually pretty surprised that it was not very supervised. They give you one short ground level course to practice the harnesses and safety equipment but there was no one actually in the trees or up on the course to assist you if needed; except for 1 person grigging people up for the Tarzan swing, but once you made it across the swing she was yelling to the other platform instructin people how to unhook and room that particular safety grigging. This, of course, created a bottleneck. But, there was a detour/easier route to skip the Tarzan. We chose that route because we had already been waiting for at least 30mins (up in the tree plantforms) and our patience was wearing thin. Again, there were very few staff around to assist in any way. There were only a handful here or there on the ground but not on the course. Not to be a stickler, but I think that poses a lot of risk for people not managing their safety harnesses and equipment properly. There were, also, no emergency "exits" or rope ladders or ways to get down from the course if you needed or wanted to for one reason or another. There were number of times the other people in our group were inconsiderate by standing on a platform (which has limited capacity) and watching other people (creating more bottlenecks) versus moving through the course. And there were some more challenging courses that take more effort and longer to complete. There were at least 2 times that we saw people struggle and then needed assistance (from a family member or friend) to move through that course. May be we chose a day that they were really busy but I think if there were more staff to assist, encourage, supervise, and help maintain a moving flow of people our experience would have...

I came here for My birthdays and I have to say I am very disappointed in the lack of knowledge , education and professionalism by the instructors. They make you watch this 3 minute video before you go in the adventure but the instructor does give any additional SAFETY information. Also it’s ground up help ! They do not physically do the course or demonstrate before you -so for anyone brand new to ZIPLINE and obstacles and high heights this will be very Extreme . I was very nervous and scared and Becca didn’t a horrible job making me feel uncomfortable and not really giving the best instructions for firstimers She just like look at the pictures as if that’s good enough for Visual learners who need to see it in Action to be confident. I also got lost at scene 3 and blew my whistle multiple times and waited almost 30 minutes . No one came or found me and then when I finally did find an instructor at the Next scene they said they didn’t hear a whistle. This is very bad ! If it were an emergency and I passed out the park wouldn’t even have a clue . This is a very self independent extreme course and it’s at your own risk and it’s ground up help which was not properly stated on the video or by the instructor herself . It was not clear to me bottom line. I spoke to the lady at the cabin at the front about the situation and idk if she took my feedback seriously or not but being this was my birthday I am definitely requesting a refund from such poor experience . I also have cuts and scrapes from not landing properly from the ZIPLINE ! AGAIN something else that wasn’t demonstrated or worded clearly . I didn’t come here...