LaughinGnome Pottery formerly Daily Bird Pottery — Attraction in Port Townsend

They may be laughing but I’m not. I had a cup and pitcher set made by the previous owners, which was a gift from a friend. Unfortunately, I broke one of the cups. I called and talked to Darby, the apparent owner of “Laughingnome.” He asked that I send a picture of the remaining cup, which I did. In further discussions after he received the photo, he assured me that he could make an exact replica. I agreed and ordered four at a cost of $20 each. What I received were four mismatched cups that bore no resemblance to the photo of the broken cup. It appeared that they were cups sitting on the shelf that Darby just wanted to get rid of. I complained and the money was refunded. I shipped them back at my expense. Now, a month later, the postal service reports that the package was never claimed, despite repeated notification. I think this further demonstrates that these were junk products that Darby wanted to get rid of rather than creating new cups as promised. Yes, the money was refunded but the misrepresentations weren’t corrected. As update, the store never picked up the returned cups from the post office, probably because they knew...

UNBELIEVABLY GREAT CUSTOMER SERVICE (AND PRODUCTS). We first purchased a tankard from LaughinGnome Pottery 17- years ago. My wife has used it every morning since for coffee. Since then, we purchased more of their products as gifts to others (and I have a tankard I use every day). Recently, my wife's tankard fell and developed a hairline crack, causing a leak. She was saddened to have to give up her mug (yes, she'd be the first to say this is a First-World problem). I ordered her another tankard, but there was a snafu in the shipping. When I called and explained the issue, the manager, Darby, said they'd take care of it. With no fuss or problem, within days my wife had a new tankard (with which she is again bonding). Darby also said if we return her original tankard, he'd attempt to fix it and return it free of charge and they'd pay the postage!. We LOVE their products and now we really love their business. Thank you, LaughinGnome Pottery, for your great products...

Darby was so kind and opened up his shop to my friend and I after hours and even offered to teach my friend some pottery ideas to use for her 2nd grade class. The products are unique and well crafted and really do change the taste of the food and drink you put it in. If you see them at the farmer's market or are nearby the shop, stop by - you'll definitely leave with...