TenPlus Systems | Apple Authorized Service Provider — Attraction in Raleigh

My daughter had an accidental spill on her MacBook. We brought it in. The kid is 15 and she made the appt. I had never been here before as typically we go to crabtree. We dropped it off and we're told we will receive a call or email when they've assessed the damage. We never heard back I contacted them and was told they left messages and e-mails to my daughter. When leaving he asked for info to reach someone about when ready to move forward. I asked if daughter can do it. He said yes anyone. So I did set it up to reach her when ready to move forward. I am working with my daughter to step up and handle things take time to consider her decisions and practice self-sufficiency. In this case, it didn't end well. She was getting a lot of spam emails and subsequently deleted or missed the emails from ten plus. I finally reached out to them and asked for an update and was told they couldn't get a response on whether to back it up or delete everything when they send it off. We sorted that and I was told only adult info is supposed to give email and phone number. They apologized for accepting the kids info and they took my info to update me when it's ready for pick up. Never heard anything. I called them and was told it was ready 5 days prior. I picked it up and the woman was not very friendly. She actually gave off the vibe that I was the cause of her attitude, I felt like I was an inconvenience. Overall, the laptop has been repaired but it took much longer since the mistake was made accepting a child's info. My daughter learned to be more on top of communication and checking her emails and vm. I'm disappointed that even after updating my info when the MacBook was prepared I still had to call and check it out. I wasn't informed it had been received and was ready. TLDR: make sure that you give an adults info for communication. If you don't hear back when they say it should be ready call them...

After dealing with TenPlus for the past 3+ years and good service, Unfortunately this time I had an unacceptable experience. I checked my computer in on Monday (morning) for an estimate on A1286 Unibody & Crack screen repair or replacement on my 2009 Macbook Pro. As always the staff was very friendly and professional. I was told that a diagnosis would be required in order to get an accurate estimate. So I paid the $60 fee and left my computer. I called back on Tuesday after no update and was told that the screen could not be repaired but, that did find a problem with my hard drive (that they installed 3years ago) and that they may have to do a data recovery and instal a new hard drive. After hear this unexpected and dissapointing update I asked if they could just do a migration to another newer computer that I have they said yes so took the 2012 Macbook Pro in and left it. After receiving an email on Wednesday (morning) stating that they were back up and my computer would be in the que for service that day. After the suggested day of waiting and no update I called back on Thursday afternoon at 4pm and told that the work could not be done for possibly another week due to the volume of work ahead of my repair. I decided to cut my losses and pick up my computer on Thursday. I took my computer to another local repair shop and got a free diagnosis they found no hard drive issue and fixed the cracked screen and tightened the hinges on the unibody all within a half day everything working like new. Unfortunately, I lost a lot of work time on my computer as...

Before considering this business for your phone repair needs, think twice. Are you prepared to pay more than at Apple or Best Buy, including extra for labor? Do you want to risk paying for a diagnosis only to find out they don’t have the necessary parts?

My regrettable experience here compels me to leave this review. I booked an appointment for an iPhone 13promax battery replacement through Apple Support. Upon arrival, I explained my situation: my battery health was at 86%, but the performance had significantly deteriorated over two years. Despite this, they charged a $37.50 deposit, assuring me it would be deducted from the final bill, and told me to wait for 15 minutes.

Returning 20 minutes later, a technician advised against replacing the battery due to its current health and suggested minimizing background usage of certain apps, like TacoBell, to conserve battery life. However, I do want a replacement. Then the technician went back and informed me that they do not have the battery available – something they could have let me know when I paid for the deposit using the model information in my reservation.

The whole situation felt like a scam. They offered to order the part, which would take 3-5 business days, compelling me to wait another week and save my deposit. When I agreed to this, they presented an additional charge of $95.50 for the part and labor, exceeding the costs at Apple or Best Buy. I left the store feeling utterly frustrated. This experience was not only a waste of time but also felt like a deceptive practice to extract money...