Microsoft Headquarters — Attraction in Redmond

I should have read the reviews before buying Microsoft Office Home & Business 2016 which has failed miserably since it was installed on my Mac with the assistance of a Microsoft technician. The only thing worse than the issues I've encountered with Office 2016 is the treatment and lack of service I've received from Microsoft when I requested assistance in troubleshooting the issues I've encountered. Locating the phone number for service was the first challenge and despite my best efforts found myself in a perpetual loop with the automated robot that consistently routed my request for support to the "dead zone". After contacting another number I located in my records, I was routed to a call center in the Philippines and spoke with Daisy. I explained the issue that Outlook had not functioned properly since installation and that I was using Mac Mail and an old version of Entourage while attempting to troubleshoot Outlook. I informed her that my email addresses worked correctly with the two email clients but that they were not working correctly with Outlook. I was asked to hold but after twenty minutes realized my call had been disconnected. My second call landed me with Daisy once again who acted as if she didn't recall speaking with me a few minutes earlier, disconnecting the line, and making no attempt to contact me on the number I had previously verified as a good contact number before disconnection. After a few minutes of providing the same information to Daisy that I had provided on the first call, her boredom was exceeded only by her apathy when hearing me describe the issues a second time. When she rudely interrupted me with "Will you let me talk?", I knew speaking with her would be fruitless. Why certainly, Daisy, you may talk, but don't further insult my intelligence and demonstrate your lack of regard for me and the time I've wasted in my quest to talk with a technician. I then asked to speak with a supervisor and after another fifteen minutes on hold, the call was disconnected again by Daisy. Call number three was answered by a different representative who announced she could hear only static and asked me to hold. Four minutes later she returned to the line and instructed me to call another number due to the noise. When call number four was answered, I was told I had called the wrong number, however, the agent transferred me to the division that he insisted could assist me. I was connected to Nicole who for all I know, could have been Daisy's alter ego. When Nicole didn't seem to "get it", I asked to speak with a manager. Her response was that she wanted to know why I felt a need to talk with a manager and I clearly explained the reason. Nearly three hours after I had initiated the first contact, Carlos, who claimed to be a supervisor in the Philippines Call Center, insisted I would need to agree to pay a $99.00 premium service call fee despite the fact the software had never functioned properly. I can say that by the actions of Carlos, Nicole, and Daisy, it was clear neither had any interest in providing me assistance and that they could not care less about the issues I have encountered. It was one of the poorest examples of customer service I've experienced. Within moments of hanging up the phone, I received an automated message from Microsoft that reads as follows: Thanks for visiting Answer Desk for a complimentary consultation on Sep 19 2017 09:34 AM. If the consultation didn’t meet your expectations, we’d like to try again. Please feel free to connect with another expert Answer Tech who can help you find a solution. I accepted the invitation but when I clicked the hypertext link to reach another “expert”, I received the error message that the requested URL is invalid. Very apropos considering the experience as a whole. To any person considering Microsoft Office 2016; I recommend reading the reviews and...

The review is product related and does not refer to the physical location with which this business listing is associated.

I've been a Microsoft end-user since the latter 1980's when I used the family PC (then labeled as "IBM Compatible") to play games and complete homework. I started out with MS DOS and remember the commands used to navigate and display the contents of directories (now called "Folders") and access the various command and executable files that launched programs (now called "Apps").

My world was rocked when we got a copy of Windows 3.1. I recall SEEING my files in the OOED environment and creating shortcuts to easily launch my favorite software titles.

I was DELIGHTED to make the acquaintance of the early versions of MS Word and Excel in the early 1990's (I was HATING that unfriendly Word Perfect produced by those other guys). I remember meeting Windows 95 and my resulting shock and anger, soon to be replaced with acceptance and happiness (the Start button took some getting used to).

My use of the CTRL shortcuts to copy and paste became almost involuntary. I hailed the Format Painter as the new sliced bread. I functioned and formulated my spreadsheets to hyper-productive states of FURY! I oohhhhed and ahhhhhed my email recipients with fraction characters and degree symbols (ALT+...). I timed my slide transitions to superfly music, resulting in BAD TO THE BONE slide shows. I found multiple ways to skin the cats of file management.

I always found the Apple / Mac world to be so dull, limited, and frankly cult-like. I was all PC, all the way. Other than the tax code-like nature of Microsoft's reference books, I had no significant complaints about the Microsoft world.

But then, I bought a little Windows 10 machine and fell captive to the evil Update Monster who took my machine hostage at numerous, critical times, resulting in great inconvenience and frustration (and the awful degradation of my machine's performance). I grimaced as the silly Hello feature demanded a PIN that NEVER WORKED. My beloved, obsessively used OneNote became plagued with syncing errors between devices and platforms. And oh the system errors upon system errors! Why?!

My frustration gave way to bitterness and the resolve to find a new system. No, I didn't go the Apple way; I once had to heavily use an iPad at my old job and GOOD GRIEF it was a MISERABLE experience in minimalist mediocrity. No, I instead set my sites on the Chrome world.

The Android OS, discovered via one of my early smart phones, was like finding cold water in the desert. So much flexibility, clean interface, and consistent performance... I researched the Chromebook to death and found that while it had some quirks and idiosyncrasies that still deny it perfection status to this date, the reliable, SMOOTH performance and stability of its platform is second to none. From a cold boot, my bad little Chromebook can have me logged in and launching an app in ten seconds or less. Even my power-packed Samsung Galaxy phone can't get there that quickly.

Microsoft, oh Microsoft, please don't be content to become the aging, short-sighted Montgomery Ward of the software industry. Loosing sight of your customers' wants and needs and failing to listen to their feedback will only destroy your organization and yield your position to a competitor who DEMONSTRATES that the customer (and employee) is the true bottom line. Gone are your days of greatness; look how far you have fallen. I hope you can become great again and further advance the computing world. Please realize first that you're not entitled to have my future business; you'll instead have to...

I had the absolute worst experience in my life dealing with Microsoft. A Manager that identified hmself as Simon, was extremely rude and unprofessional to me on the phone. Five days of trying to resolve a serious issue with my surface book 2 laptop resulted into this man not doing his due dilligence in checking the many texts, chats, emails and telephone conversations with no less that 9 Support specialists.

He rudley after saying he listened to a tape recorded call with me and one of the support specialists that gave me such misleading information on the only option I had to replace my Surface Book 2. It was to pay them $800.00 for an out of warranty coverage to recieve what I was told was a new computer, same make and model of the one I have. I was told there would be a 4 year extended warranty on the unit. I considered this offer and was going to act on it, my issue was the trackpad of my surface. I was shocked to learn that because the Surface is a sealed unit they won't repair any hardware issues, even any tech at reputable companies won't as well. so I couldnt have the part replaced or repaired in any form.

When I was given a link to follow to prepare for the replacement I decided to research the policy of this out of warranty coverage and found out it wasnt a new unit but a refurbished one, it wasn't a 4 year warranty it is only 90 days. I declined this offer. So I was given no options except to purchase a new pc without any regard to the exremely misleading and poor customer service I received by this Manager and the support specialist that gave me the misleading information.

Please be aware that all surface computers or microsoft products that are sealed there are no options to repair them since they wont open it up due to the glue fastening and soldering of the mother board components.

If you want to deal with these people please demmand a full disclosure of all the things they promise, don't rely on anything until it's in writen form. As of todays date there is no public disclosure from microsoft to aware people that if your warranty expires and you suffer a harware failure of any kind that invoves opening the unit up you simply are left with the only option of this $800.00 pay to them to recieve a refurbished unit. be aware Microsoft stated the lifespan is only 3-5 years. no guarantees on the age of this refurbished unit.

I will not ever deal with Microsft direct again! I will purchase my computers from a reputable company that values their customers.

Please do your due dilligence before relying on anything said by Microsoft unless strictly in...