Atomic Television Co of Va — Attraction in Roanoke

This place is terrible with horrible customer service!!!!! I called to ask if they could fix my microwave. The unit is about 8 years old, so I was not even sure if parts were still available for it. I am not an appliance repair person, so I figured I would let them try to use their routes to find parts. Figured they would have better connections than myself for parts. Well during this phone call an older woman answered and told me I would have to bring the microwave in to the store. I live about 20 minutes away. I asked if they could just find out if parts were still available. If they could get them I would bring the microwave to them instead of wasting a trip, both of ours' time, and my money. She kept insisting that they were unable to take the time to look online and find out if parts were available for the model I have. Seriously! What kind of customer service is that. She told me that if I would not bring it into their shop, then maybe I could find another place to fix it. What kind of company has customer service like that. The person who answered the phone was extremely rude. I would look for another place to take my product. There are much better and nicer service centers out there! Ones that will also not charge you an arm and a leg without knowing first and for sure if they can fix your product. This company is only interested in your money. They could care less whether the customer is...

They charge $60 for a diagnosis on television repair. This goes toward the cost of the repair should you choose to do that. I was given an estimate of $411 to replace a power supply board on my Panasonic tv. The cost of the board retail online is $125. It takes an amatuer with no experience about 30-45 minutes to change the board. Their estimate was for $175 for the part and $235 for labor. Although a business can charge anything they want based on supply and demand, the labor charge was absurd and the charge for the part was 40% over retail. They would not tell me how long it would take to do the repair and were reluctant to discuss it at all when I picked my tv up to repair it myself. And I did it in about 30 minutes. They had quite a few used tv's for sale...the product of them repairing tv's that people turned down the estimate on and were left there. It almost seemed that they set the price absurdly high to get the customer to forfeit the tv so they can fix it and sell it. And for the few that pay the high estimate charge, not understanding what is happening, they make a unfair profit. I believe that it is just disreputable to take advantage of the customer, because they are in the dark about television electronics. I owned and ran a very successful small business for over 30 years and I do not agree with their business model of extremely high...

Talked to Phil about getting a part(s) for my newer Samsung tv over 2 weeks ago. Even sent him pictures of the damage to my tv and the label on the back a few days later. That was over a week ago. 4 days later I stop by the store to talk to Phil...he's on a service call but guy behind a desk takes my name and number and says he will have Phil call me back. Several days later still nothing. Maybe my tv problem isn't a big enough money maker for them or maybe their customer service is really as bad as some of the reviews I've read. Either way, I'm taking my business elsewhere. Honestly, if no other local place can fix it, I would rather it stay damaged than give this company any of my hard earned money.

Update- After posting my original review, someone else contacted me. He apologized for the situation, saying Phil no longer works there and he is looking into my situation. Later on he contacted me with an answer. Maybe I was a little harsh with my initial review.....maybe. All I know is he said it would be cheaper for me to buy a new TV than to make the cosmetic repairs to mine. At least know...