I’m not sure what’s going on with this location, Salem, MA but quality is very bad. This is the second time I have purchased muffins from the bakery and when I go to take them out of the aluminum tray they are baked and sold in, the bottom part of the muffin sticks to the tray and the muffin falls apart. Are they trying to save money by not “greasing” the baking tray?

Then, at the deli, if you ask for 2 lbs of ham, instead of packing the 2 lbs of ham separately, they jam the entire order into 1 bag, close it with the tab that runs across the top and then stick the pricing label over the closed tab. When you get it home and try to unseal the bag to reuse the resealable bag, the bag rips rendering it useless to use to store the ham. Not to mention, the ham is all folded and mangled and now comes apart in small strips instead of 1 slice at a time.

Also, the deli frequently runs out of presliced, prepackaged American cheese in the self serve section. If they know there’s a big demand for this, why aren’t they compensating for the demand?

Guess I’ll be going back to Danvers and Middleton where they’re a little more customer service oriented.