Our Lady of Good Counsel Church — Attraction in San Antonio

The worst experience I had with a church in general, I scheduled a sweet sixteen and paid for the hall the same day, In full ($1800), because of some unfortunate events that happen to me and my daughter, we had to reschedule. I went to talk to Linda who is in charge of the financials of the church to discuss that my mother was put on hospice and was given a week or at the most 2 weeks to live, although we paid for my mom's funeral arrangements in advance, My mom advised us she wanted to be taken to her church (this one) when she passes for a small ceremony, so wanting to make her last wishes complete, I explained to Linda that we didn't have the money to donate (actually a fee) to pay, but since I had to reschedule my daughter's event, the church had $1800 of mine and wondered if they can collect the fee of 200 the church charges, from the 1800, she never once acknowledge my mom passing never once said anything about my mom, instead she was to busy try to get me to reschedule my daughter's event. I advised her that was very rude of her and that i wasnt looking for a full refund only a credit of 200 out of my 1800, for one day ceremony for my mom when she passes. She adv me I would have to wait maybe 3 weeks( who does that, so unacceptable) to speak with father because he would be the one to approve that, I adv her to plz expidite the issue since again my mom only has at the most 2 weeks, she then answered there was no way to expidite the issue. Not once did I get a call back from father or Linda, so again I call back and Linda explained she had my check ready for reimbursement, and for me to pick up check, i told her I still wanted to speak to father because of her lack of professionalism and empathy & compassion. She stated father did not want to talk to me he just told her to give me money back. I once again called her out on her lack for compassion and empathy. She responded that I should be ashamed of my self for talking to her like that. I simply told her shame on her for still not acknowledging my unfortunate event ( by this time my mom passed away the night before), I then explained that my mom passed away already and she was a huge member of the church and loved that church, Linda continued to be rude and said u got ur money now leave, what she didn't understand was I didn't want any money just a credit FOR one day service for my mom. If you are reading this i hope u spread the word about how bad that church takes care of there members after death, especially Linda, because she is in a position in the church to really make a diffence and has authority with absolute no compassion and empathy to offer someone already in pain. Needless to say we took my mom to another church. She is now resting in peace. But i want people to know what Linda has done. This is unacceptable for a member of the church to do and not return phone calls. Now planning for a graduation party for daughter. This is not the end of me exposing Linda for what she is and how she treated me. I am going to make sure she never does this again. May God...

I have been coming to this church since I was a baby my mother and family were always so involved with any event, sale, food making and cleaning way back to 1960's till they all passed on, so I have many beautiful memories of this church and I will continue to come for as long as I can. Always friendly and courteous people that become friends and others we already know so we get to see everyone during mass...

Great service. I'm saddened at all the history that has been replaced by something more modern. When I walk in to a place of worship that has been there for generations I admire the aged decor that reflects the age, it's...