Planet Fitness — Attraction in San Diego

UPDATE

Planet Fitness’ refusal to process my cancellation and their continued billing practices may violate multiple consumer protection laws. If you are experiencing the same issue, you have legal grounds to file complaints.

🚨 Laws They May Be Violating: ✔ California’s Automatic Renewal Law (Cal. Bus. & Prof. Code § 17602) – Requires companies to provide a simple, accessible cancellation process, not force members to jump through hoops. ✔ California Consumer Legal Remedies Act (Cal. Civ. Code § 1770) – Prohibits businesses from using deceptive practices to keep charging customers. ✔ Federal Trade Commission Act (FTC Act, 15 U.S.C. § 45) – Protects consumers from unfair business practices, including refusal to cancel subscriptions after a valid request.

If Planet Fitness refuses to cancel your membership or continues charging you after you've tried to cancel, you can file formal complaints: 📌 California Attorney General's Office: https://oag.ca.gov/consumers 📌 Federal Trade Commission (FTC): https://reportfraud.ftc.gov/

Planet Fitness only responds when complaints are public. If this is happening to you, file a complaint and report them. Businesses should not be allowed to get away with deceptive billing practices. I will continue updating this review and posting on all relevant platforms until my issue is resolved.

Crystal, who is the general manager of this gym, refuses to help somebody cancel their membership. She continues to only provide scripted, canned answers and she attempts to force you into staying into the membership. If you ask Crystal for her last name, she refuses to give it to you because she knows what she’s doing is wrong, because anybody who’s doing something wrong wants to conceal their identity.

I am following up with the email and will continue to update my review about what you do, or do not do. Your company's refusal to cancel my membership and continue to charge me is absurd. Your company's entire business model is based on the expectation that people won't actually come to the gym, but your refusal to cancel memberships and continuing to charge me...

Best planet fitness in North county.

As with most planet fitness, many homeless folks attend. I would estimate half of all members at any given location are homeless. Most people who live in the area either have their own equipment, have a gym at their work, or have a gym at their complex.

Nice variety of machines, all in working condition.

Best layout in the 30-minute section that I've seen around - seems well planned out by someone who was actually knowledgeable.

Best mat area I have seen.

Decent massage chair.

Fantastic shower pressure and no hot water issues unlike most other locations.

Showers with doors, lockers with attached locks where you create your own pin number to open it.

Staff gave me a downright unfriendly look on my way out. If you have something to say, say it.

CONs:

1. hours open need to be extended earlier and later.

2. cleaner than some locations but not as clean as it should be - sometimes trash cans very obviously weren't even dumped for days, floor and shower not cleaned, etc.

3. extra step for visitors with other home gym locations requiring these members to write their personally identifiable information on list that they leave out exposing your identity / private, protected information.

4. some of the staff seem to be judgemental/have attitudes.

Know that a) some clients grew up in the area, left, and came back but you assume they're not from here and show attitude.

Also know that b) some people don't want to wear certain skimpy or trendy clothing while they work out - it doesn't mean they can't afford to buy that clothing. Some folks went through basic training wearing uniforms and gear so we prefer loose pants and a T-shirt while working out.

3. lastly, know that some people have medical conditions and can't do CrossFit type workouts.

Here's the deal - ya'll make about $15 and can't afford to live in this section of town. The irony being that I observed a staff member sleeping in their car in the parking lot. So staff should watch their...

A while ago, a long-haired male staff member at the front desk of this location mistakenly entered the wrong membership end date for me. As a result, every time I visited a different location, I had to explain that my membership had not yet expired, which was very inconvenient.

I called my main gym (this location), and the manager told me that I only needed to show my cancellation form at other locations. But is it really that simple? Today, the front desk at the location I visited refused to recognize my cancellation form. It was only after I spoke with their manager that I was allowed to enter. However, this issue keeps happening because my main gym has not resolved the root cause — which is to update the correct end date in the system.

I don’t understand why, as the largest gym chain in the country, Planet Fitness is making customers bear the consequences of its own mistakes. Why make customers repeatedly explain themselves when the issue could be permanently resolved by simply updating a date in the system?

This problem began with a staff error and was later not corrected by the manager. From beginning to end, I, as the customer, have been the one affected. I would like to know — is this due to individual negligence by the staff and manager, or is this common practice at Planet Fitness?

From my experience, most Planet Fitness locations are quite good, but perhaps due to its size, there are inevitably a few less responsible employees. I sincerely hope Planet Fitness continues to grow and also holds its staff to higher standards in order to provide customers with a better...