Sure Lock & Key — Attraction in Sherman

Read all the good reviews and decided to call them to get 2 locks rekeyed. When I made the appointment, they told me that the service charge will be $29. I was surprised that it was lower than other locksmith companies. I asked how much would it be to rekey the lock and they said that the technician would let me know. The technician gets here and tells me $45 service charge and $50 for each lock to get it rekeyed! This is not my 1st time rekeying locks and the average cost is about $10 a lock. I was shocked to hear that it was $50 a lock!!! Mind you, they were not smart locks either, just regular locks. Now I understand why their service charge is low - because they make it up by charging higher to rekey the locks. I called Lock doc and they told me that their service call was $79 and $10.50 to rekey each lock. You know the saying - when it sounds too good to be true, it usually is. I was blindsided by the low service call and ended up paying much higher for rekeying 2 regular locks.. Wish I had a heads up so I could have booked...

If i could give this place zero stars i definitely would! Do NOT waste your time using this company. I was charged an arm and a leg to open a 98’ chevrolet door….. I had to physically guide the wire myself to grab my keys out of my own ignition. Also the wait time was suppose to be 10-15 minutes which turned into 30-45 minutes, which isn’t a big deal but in the middle of town at 11pm is definitely somethin to worry about. I was also never told my service price before hand and was called back to sign an invoice after leaving. I tried to call and get a refund, as i practically did the work myself, and was told they would give me a call. Never heard back. Giving a heads up, use your time and...

Tuesday morning our pharmacy business was broken into with considerable damage as they broke through a wall and hammered our safe. Sure Lock & Key sent a technician who cut 3 bolts and pulled the door off in 10 minutes. He was great but unfortunately we were then robbed again as his boss said to charge us $850. They worked with us to lower the price but honestly, $850 to use a cutter to remove the bolts? We were hoping to salvage the safe but understood the pins were bent from the hammering. Our wall was broken, our drug safe destroyed, but the final insult was the horrendous charge, far beyond...