Many years ago, , my parents bought two casket sized crypts, anticipating that they would both be buried. But Dad decided to be cremated, and so upon his death, his urn was put in the full sized crypt he bought. When Mom died, she also was cremated. We wanted to inter her urn in the crypt we owned next to Dad. We called and spoke with Evelyn. She quoted us $495 to open the crypt. We began to speak with dates that worked for our relatives and for the clergy. We called a week later to give our suggested dates. Evelyn told us that the price to open the crypt was now $750. We asked her about the previously quoted $495, and she admitted that she made a mistake. She had my parents' names and burial locations, but she told us $495 and that's what we'd planned on. At no time did she call us back and clarify her mistake. Rather, she let the mistake sit until we'd made our date decision. Only then did she inform us that she had misspoken on the price. I asked if I could speak with Mark. She put me on hold and after 15 minutes I called back. I think Mark must have been embarrassed or angry at his employee's mistake and chose to take out his frustration on me. I explained that my parents had bought full sized crypts and that we were quoted $495 to inter my mother's remains in hers. I asked him if he'd honor that price. Mark answered me in mono syllables. "No." When I would ask him to explain...asked for clarification on a point I didn't fully understand...or walk me through the process, he began screaming at me. Literally. And then, he said "we're not doing this anymore" and hung up on me. I was trying to make arrangements from out of state. I had legitimate questions regarding the interment of my mother's remains. I questioned the 50% increase in the price quoted me from one week to the next, and rather than apologizing for the mistake, and explaining the process, he hung up on me. I certainly hope that he doesn't speak to other bereaved or elderly folks in the same manner in which he spoke to me. But he probably does. Some people might have not have the means of coming up with twice the money they were quoted to bury...
Read moreA very large circuitous cemetery with many roundabouts. Also easy to lose direction, but that's ok, just look for the transmitting tower on the hill, due NW and drive toward it. A pleasant afternoon learning wonderful history about Johnstown and the surrounding area, our floods, and famous and interesting people who hailed from Johnstown or helped to shape it. You could hours there, researching, learning, looking, listening to the quiet, meditating. Although well maintained for the most part, they do have a very autocratic hierarchy, and staff that are as hardheaded as the mable stones that grace nearly 1/2 sq mile, with empathy to match. They have no respect or patience to hear from people who are grieving. One would suppose that people skills would be vital working with the living public and property holders, but the hiring criteria must have been "How do you get along with the dead?" "Oh, you like them, 'cause they don't talk back? Good, your HIRED!" I only wish that all staff would be required to take sensitivity classes and look into issues rather than haplessly defend what they do not know? Most senseless quote "I CAN'T call 70,000 people", when asked why a call wasn't made when expensive items were removed from the a newly installed monument. The reply should have been "Let's see what happened. I understand your concern and we'll discuss this when we...
Read moreWas a very pretty cemetery at one time, but since some new board members were chosen they have destroyed the beauty of Grandview Cemetery. They have removed loved ones artificial flowers, candles in the red vases, solar lights you put in the ground, statues, many personal things that grandchildren made and placed on their grand parents grave. I myself placed an Angel on my Mothers grave for Mothers Day this MAY 14, 2018. I set it on the rim of her tomb stone on Mon. May 14 2018 around noon and it was removed by the cemetery that afternoon and throwed in the dumpster. I also heard that they plan on removing all the beautiful trees in the cemetery. The sad part is that they give NO ONE A WARNING!!!!! Before you know it our BEAUTIFUL GRANDVIEW CEMETERY IS GOING TO BE A GHOST CEMETERY SORRY TO SAY!! SO, SO, SO, SO,...
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