Walgreens — Attraction in Superior

I had my husband go to the Pharmacy to pick up my son’s medication (which I asked them to fax on the April 25th and today is May 1st). They informed him it wasn't ready, and they would re-send out the fax today (could take up to 3 days to have it ready). I don’t understand why it isn't ready. They hospital spoke with them on April 27th, which I confirmed after speaking with the hospital Pediatrics department. My son’s medication is regulated, and I cannot pick it up earlier than the day that needs it. So, having the timing right is up to me calling in to have the fax sent out to the Dr. and the rest is up to the Pharmacy. Well they failed, again. I have had nothing but problems with this Pharmacy and their rudeness. • The pharmacy should contact their clients to let them know their medication is no longer being made or if it is not going to be available on the day of pick-up. • The pharmacy should contact the client if they are not going to have the medication on-time for the day that it is needed, especially if it is tightly regulated (unable to pick up early). I have already lost half my pay from work, having to be a stay-at-home mom while my child suffers from not having the right medication and wasn’t able to properly ween off his current meds before being switched to a new medication. I find the entire situation disgusting. We are talking about a CHILD here. There should be more protocols in place when dealing with medication that affects their livelihoods. My poor boy has slid back into special education and his behavioral problems have become far worse than they were pre-medication. I am at my wit’s end and its upsetting to me because he is my boy and it’s hard to see him struggle when he was doing so good! This Pharmacy has: • poor customer service • poor communication • Rude pharmacists • Unprofessional pharmacists • Inadequate safety protocols and procedures Today I called, May 1st, to find out why they didn’t have my son’s medication ready. They said they had sent out a fax last week and they hadn’t gotten a response from the Doctor. I called the Doctor’s office, they called the pharmacy on April 27th. So, they were in direct contact with my son’s Dr.’s nurse. Still no medication ready. I was angry, how can they let my son fall through the cracks AGAIN! Well, they stuck me on hold for a good 10 minutes after I asked for a manager, then 10 minutes later they came back on the phone “Megan” answered and told me there was no manager on duty. You should know if you have a manager in today or not, they stuck me on hold for 10 minutes to hang me out to dry, probably hoping I would hang up. I asked for the Walgreen’s store manager and she came on with all apologies. I don’t want apologies, I want my son’s medication that I requested 6 days ago to have ready for TODAY. What this pharmacy will do for you • Put you on hold for 10+ minutes for a manager, only to tell you there is no manager • Ridicule and finger point blame to you and your doctor • Look at you like a sack of cash and not a person (because if they really cared about my son, we would have known of a medication change before the day it happened)

So please, if you care about your family and their health, go to a different pharmacy in...

Placed a curb side order almost 2 hours ago. I finally tried to call and kept getting picked up and hung up on. Finally called the call center and had them cancel. I used a face mask and hand sanitizer, I'm covid positive with another infection. Unfortunately while the 2 items I needed are sold elsewhere, not as cheap as Walgreens. When I came, 4:40pm, there were 7 workers and not a full store of customers and the pharmacy had zero line. Being the store MOST staffed in the area right now but ya know, let's force people who absolutely need something to put the elderly customers in danger. Let's add to this. I came in today for a simple 14 pill prescription. The lady that took it said oh it'll be about 20 minutes. OVER AN HOUR LATER I go up to just have them transfer it, the pharmacist DERRICK, pulls it out of his pocket and literally says my bad, it can be another 20 minutes. I took the paper back, came up to essentia health pharmacy where within 10 minutes it was filled. Mind you Walgreens had 3 pharmacist, wearing the white coats, and essentia health only has one pharmacist. I literally put all my other items on the counter and I just can never go to this Walgreens again. Yes I did say something to the managers who also pretty much said our bad. This is not ok. I put it on the Bible I will never step foot in another Walgreens due to this extreme negligence. I needed this medication in my body no later than noon. They have almost put me back in the emergency room. If there is a district manager, I hope you reach out to me because this is absolutely insane you run your business like this. So unethical, unprofessional...

Bad form for Walgreens. Last night I had bought bandaids for a wound I had suffered and went to ER the morning of 7/2/23. When I got home I could not find them in my stuff that I had bought. I’m sure they were there, but I must have misplaced them when I looked for them. I said, “No problem.” I will just go to Walgreens and buy another box. It was twelve minutes before they were to close, and the workers were locking up. I asked them why they were closing early, they refused to tell me. I parked behind they car for about ten seconds because I could tell they were sneaking out early. The worker threatened to call the cops, so I left. I have no bandages for my wound, and I am thinking I will never shop at Walgreens again. I was really frustrated at their unwillingness to do the...