this company advertises under several different local city names in the area i.e., Draper Computer Repair, but the emails all come from a company based in AZ called Karl's Technology Service. I called on a Monday to schedule an appt at rate of $125 and got an appt for 8-10am next day. They called late Monday to say tech was having car troubles and could they reschedule. No other techs available. We reschedule for Wednesday 8-10. Nope, still car trouble, can't make it. Reschedule for Friday same window. They call 845 am Friday to say nope tech is having personal issues and can't make it would I like to reschedule. I told them Monday I was only in town through Friday, so looks like I saved myself some money by not having them come out after all. Horrible service. Would have gone with someone else if they would have been honest up front. Not...
Read moreThomas was prompt, professional, and courteous. He helped me with multiple issues, including backing up data from my old computer, and transferring the data on to my new computer. Some of these tasks might seem simple, but they were intimidating to me. He ensured that my most precious photos weren't lost, and he never made me feel embarrassed for needing his help. I was able to give my limited time to my family and pets, instead of struggling for hours and becoming frustrated. He was thoughtful about my budget, and helped me prioritize my tech needs to make the most out of the appointment. He was friendly and patient with my children and pets, even though they were frequently under foot. So grateful for...
Read moreI’m incredibly grateful to Jun Lu for helping me get rid of remote scammers who had infiltrated my system. From the moment I reached out, Jun was responsive, calm, and highly knowledgeable. He quickly assessed the situation, identified the security breach, and took decisive steps to secure my devices and personal information.
Jun not only removed the threat efficiently but also took the time to educate me on best practices for avoiding similar issues in the future. His professionalism, patience, and technical expertise truly stood out during a very stressful time.
I highly recommend Jun Lu to anyone facing cybersecurity concerns—he’s someone you can...
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