La Scala Bridal Shoppe - alterations only — Attraction in Tewksbury

Please do not go by the recent reviews. Look at the old ones. Absolutely horrendous experience. First fitting we went over all alterations. I came back 6 weeks later and she only hemmed it. I asked her about all the other alterations and she said she will do it by the next time I come in , and that shes been busy with prom season, overbooked. I gave her the benefit of the doubt. She had my dress another 3 months and I came in 5 days before my wedding and NOTHING was done to it, they also misplaced the dress but eventually found it in the back somewhere. I told her I would wait in the shop while she made the necessary alterations because I live further away, I overheard that she was going through something personal, so I was still kind and gave her the benefit of the doubt AGAIN. I took the dress home and when I put it on to adjust with my bra I noticed the boning(plasric that holds uo the too of the dress) she added fell out. All the seams were slowly starting to unravel. I called her at the shop and started explaining what was going on to see if she could help me and the first sentence out of her mouth was “it’s not MY fault”. I wouldn’t have been so upset if she said I’m really sorry that’s happening to you, please come in and let’s see if we can fix it but instead, she started getting really angry saying that it’s not her fault and that I must’ve done some thing to the dress for all the seams to come out. So long story short I had to buy a dress online and wear that for my wedding day. I went in the other day to ask for a refund and once again she continued to get mad and blame me. If you read the older reviews, it pretty much sums up exactly what happened to me and I as I was leaving the shop another bride was in there picking up her dress and they couldn’t find it either. Please dont risk your wedding dress by going here. At the beginning, I just wanted accountability and understanding and was...

I did not have a good experience with this shop as a bride and warn other brides of going here. Ultimately, my dress worked on the day of the wedding but it was an incredibly stressful process and I did not feel I was treated well in the end. Maria (the owner) clearly is talented but there was a lack of care and follow-up with the bridal fittings. I came here as a recommendation from my bridal shop (Tulle). The fitting was done over 3 months out from my wedding, which I learned is way too early as weight fluctuates and should be done much closer and have multiple sessions. The fitting was only 30 minutes and she split her time with other customers. The space was also shared so other people saw me in my dress, there was no privacy and I didn’t get enough attention. I went back for other reasons (try on undergarments) and pointed out concerns I had about the dress and fixes I wanted done. I was treated like I was overreacting and my concerns were not addressed. Three days before the wedding I went to pick it up and there were multiple issues including stains and unfinished stitching. The dress was also too big and did not fit well around the bust, which I had mentioned to her before. I had to push Maria multiple times to fix these things. It was horrible and very stressful. I also paid a lot of money for these alterations. This ended up being a huge sore spot in wedding planning and took away my happiness with my dress on my wedding day. I also was not happy with how my bust looked. Overall, I’m sure the service used to be better here, but I do NOT recommend any bride go here...

My wife call this shop La Scala Bridal shop in Tewksbury, MA to get her dress altered. They told her to bring her shoes she was going to wear with her dress. Which she did. At her appointment she put on her dress with the shoes. They seamstress did not same anything to her about her shoes. We picked up the dress They had her try the dress on with her shoes again and charge her $80.00 again she did not say anything about her shoes. My daughter's wedding was 3 days later. On the day of the Wedding my wife put the dress on and within 10 minutes the whole hem came out that this shop did, luckily we had someone that had some pins and fabric tape to fix it for the wedding. On Monday she call the shop to tell them what happen and the shop owner knew exactly what happened and did not even care. She told my wife it was her fault because of the shoes she wore. This woman has been doing this for years she should have seen the shoes she was wearing put in a better stitch that would had lasted. This places is to expensive and her work is shoddy. I would not recommend anyone to go to her she does not stand behind her work. For her it's quantity not quality. She is only in this business for the money not customer satisfaction. if I could give this shop zero stars I would, but the system...