Bad Experience and we had actually one a little money for a change.

My name is Randy Guerrero and my soon to be wife and I frequent the Casino monthly, she actually has the loyalty card in her name Amy, but we never bring the dang thing. 🙂 So we win at the slots "Buffalo" and the woman comes out to pay us and the whole experience goes sideways when she asks who pressed the button, we were not sure who actually did at the moment because as it turns out, Amy did and the machine went on its own for like 20 minutes and rang up $1451.55. Anyways Amy and I are talking about who pressed the button and the attendant who came to pay us butts into our conversation and says to me "I don't like the way you are talking to your wife". My soon to be wife is Sicilian and if you have ever sat around a dinner table full of Sicilians it sounds like a street argument so it gets loud and we say what we feel. My response to your employee who has our cash is I don't give a **** what you think, she then walks towards me and gets so close that her clipboard or whatever the heck she had in her hand bumps me. Now I know I could of used a better word but who the heck is she to interfere with our conversation and she then says I pushed her and called over the police. She is acting like she wants me arrested, I tell the female cop she is flat out lying and as it turns out they do go to the camera to see who pushed the button and clearly see I never touched her or even took my hands out from behind my back

She was FLAT OUT LYING AND GOT CAUGHT! She then changed her story to "Oh he was in my space" , she then couldn't get me in trouble for that and she starts down a different path asking Amy if she is IN FEAR FOR HER LIFE and Did I Beat Her? What the heck is that? This employee has NO BUSINESS ON YOUR FLOOR representing you company and I want to file a formal complaint and am willing to come in for a meeting about this if it helps, at the very least I am hoping to prevent this woman from being in that kind of control and holding that kind of power when she can NOT HANDLE IT.

I own my own business and if I treated my customers the way she treated me, I wouldn't have a business. So I hope this letter finds the right person and somebody follows up with me on this matter to discuss.

I did not get anybody's name but she was a petite blonde with blue eyes, her hair was in a ponytail and she was wearing a RED shirt. She needs another position, proper training to deal with the customer or removed in my opinion. There were Police Officers involved, Security and it looked like maybe another employee in the back ground and of course we got our money and left because there was nothing I did wrong that warranted anything but a Thank You for coming in and hope to see you again, because the fact of the matter is she should of been getting me that money as fast as she could so we could blow it, which we always do. LOL We go to the casino for entertainment and not to make money, funner of course when you do win, but my experience has been we had a lot more fun when we lose because winning last night was a completely horrible experience having people stand around while cops surround me because your EMPLOYEE LIED TO THE COP! AND GOT CAUGHT! The cop was a black female that I spoke to and handled the situation pefectly by the way and very professional, unlike your employee. Because had she not and did her follow up, I would of been in jail and then of course we know what happens after that. Ol' Randy is suing the casino over her lies.

I enjoy the Casino and want to come back but not sure the wife is gonna let that happen. She was embarrased by the whole situation as well and was completely offended at the questioning of your employee about being "afraid for her life", If I am beating her...... Absolutely "OUT OF LINE"

Randy J. Guerrero (419) 466-7441 KCI Marketing Media 407 E. Front Street in Monroe www.kcimarketingmedia.com