Holiday Valley Food & Beverage — Attraction in Town of Ellicottville

Terrible service at McCarty's Café at this resort. It's a little café located at the base of the hills.

I came here with a friend over the weekend and stopped in to order 2 drinks and some snacks to eat after a few hours on the slopes. Everything was fine until it came to getting my drink. I ordered a 16 oz café mocha, which took over 10 minutes to get. The waiting time wouldn't have been an issue, but the problem was that everyone else was getting served ahead of us. More than 2 caramel macchiato's were served to people who had ordered after us. I used to be a bartender/barista, I know how long espresso drinks take to make and how they're made. There's no reason to serve caramel macchiato's first and a cafe mocha afterwards, all these drinks take about the same amount of time to create.

My friend asked the girl who was making our drinks 3 times, where our drink was. She kept saying that she's making it, while not making it. We finally got our drink after another customer in line made comments about our situation out loud, and the barista overheard. Another guest in line had noticed how long we were waiting for our drink and made comments out loud about how ridiculous it was, which spurned the barista into completing our order. ANOTHER NICE GUEST HAD TO INTERVENE.

When she did end up making the drink, she made the 12 oz. We had to reitorate that we had ordered the 16 oz. She remade it and I believe she just threw in more milk or water, as it ended up tasting like nothing. This is supposed to be a Starbucks frianchise cafe mocha. I've had it a million times before, what they served was hot water tinged with a taste of mocha.

Now, we are both of Asian descent, my friend and I. We both speak perfect english and I was born in North America. There was no reason to be acting this way towards us, even if we weren't native to this continent.

PSA, avoid the blotchy haired girl at McCarty's Cafe with the mess of orange, yellow and blonde on top of her head if you're a POC. Her personality is the same as her hair,...

I come here all the time and order the same thing every time. This time I wanted to change it up and there was a different girl than usual she gave me my drink hot and that’s whatever I said this was supposed to be cold my bad if I didn’t say iced then she goes on to say “well you didn’t order it like that” I was about to ask if I could change it and before I got a chance to say that she goes I’ll give you a cup with ice so I poured my hot drink in with cold ice therefore the ice melted and I had a watered down drink.... cool I threw it away and had to end up paying for another one. If I wasn’t going to drink the hot one anyways if it was just gonna go to waste why make it a big deal about making your customer another one! The girl with the red hair though is awesome and I bet if she was there by herself she would’ve made it right. That old lady was just...