Adirondack Guitar — Attraction in Town of Kingsbury

I purchased a beautiful guitar on line from this company that was advertised and listed for sale as a 2009/2010 American Standard Stratocaster. When it arrived, it was flawless, not a scratch on it, my first electric guitar. I could not believe my luck at buying a flawless 6 year old American Strat for $740. I played it for 3 years, but it just didn’t sound right. I took it to my local luthier, and when he took the pickguard off, discovered that all of the electronics, the pots, switch, and pickups were the cheapest grade of Chinese parts. As he looked closer, the bridge was not Fender. I contacted the Fender Corporation and the Fender rep told me that the serial number on the neck was bogus. On his request, I sent photos of the neck, body, bridge, and electronics. After examination of the photos, the Fender representative advised me verbally and in writing that the guitar and all components are all fake, and “to anyone in the guitar business, this is obviously not a real Fender and should not have been advertised as such.” Despite numerous phone calls, the owner has not returned my calls or communicated with me. The “manager” Paul says that he/the company “cannot” do anything about it, and referred me back to Reverb, the on line intermediary in the sale (a music version of eBay). After I pointed out that advertising and selling a counterfeit product Is a violation of criminal law, and that Reverb had nothing to do with handling or sending the guitar the company sent an email cutting off my contact with the company. Based on the condition of the guitar when I received it, I strongly suspect that the counterfeit guitar that I purchased was a new guitar right off the boat from China, and suspect that this business is a criminal enterprise. Unfortunately, because I live on the West Coast it is too difficult and costly to pursue a legal judgement or to ask the police and/or district attorney to become...

I stopped yesterday for strings, a strap, and picks and was elated with my experience. The bald fella with glasses helped me and was very knowledgeable about their stock, offered demos of everything I asked about, and recommended a set of strings that I’m thrilled with (D’Addario NYXL 11’s). He was very friendly too and made me feel welcome, something I’m not super used to in guitar shops. I tend to talk a lot when I’m nervous, and he didn’t make me feel like an annoyance for asking questions as the other local guitar shop guy did. He even showed me where they take the pictures for their very charming Reverb page. The other guy there was also really knowledgeable and friendly, but he was very busy unpacking a shipment and we didn’t get to interact as much. I can’t wait till I need new strings so I can go back. You can’t go wrong with a $50 base price on a full setup, either, so I’ll be back soon!

This is the best guitar shop in the region... Parkway is cool, massive stock, but you won’t feel like your business is as valued there, especially if you’re not coming in with a fat wad of cash. North Country Guitar really should take notes from these guys in every area of their business model. I’ll say it again- ADK Guitar is the best in the region. Ever changing, decently sized selection of very reasonably priced guitars, pedals, and other guitar accoutrements. They have something for every level of player and if they don’t have it, they can get it. You will feel comfortable here and be led to a purchasing decision that makes sense for your needs. This is how a small business should be run- with care, class, comfort, and kindness. If you’re in Glens Falls and need something guitar related, do yourself a favor and skip the shop in town... head east to Hudson Falls and stop by Adirondack Guitar. You’ll be...

Buyer beware: I found Adirondack Guitars because they appear to stock a large number of lefty instruments.

I called last Friday and confirmed on the phone that they had a particular bass in stock. The salesman assured me it was there and would likely ship on Monday. They would send tracking after it shipped. Wednesday I still haven’t received anything so around noon I emailed them. I received a reply telling me that the bass was a b-stock instrument and they could give me a discount. I answered the email asking for a couple pictures and description of why it was blemished. The reply they sent back was a surprise. They didn’t actually have the guitar it was still at the manufacturer.

A short phone conversation with Paul assured me that’s how they do business and tried to make it sound like it was my fault.

Remember, I reached out to them. How long were they going to wait to tell me they didn’t actually have what I paid for?

And for those of you wondering, the manufacturer, Gold Tone, was happy to undercut their dealer and sell direct to me for a cheaper price.

No wonder these little shops can’t stay in business, poor unethical business practices, lying to customers, and being...