I want to start off by saying that we truly had the most perfect wedding. The Heritage Club was absolutely amazing. Our guests have not stopped raving about it and we are so happy with how it went.
My issue is, not even 24 hours after having our wedding we received a call from one of your staff members. They were calling to see how the service was because the staff did not receive enough tips. We were so upset for many reasons 1- because your staff was incredible and deserved a great tip and 2- because we were not even married for 24 hours and we received such an inappropriate call. It was not only embarrassing but it put an incredibly sour taste in our mouths. What is fair is fair and we resolved it right away by quickly paying another one of your staff members so that he could tip everyone. We had given tips that night but apparently it was not enough and whilst that MAY be true it could have been an email on Monday. Instead I received a call while leaving our wedding brunch. Not to mention, this staff member could not even find me or my husband to say hi the night of our wedding. You pay a lot to have a wedding here and this just to me was beyond unprofessional.
My sister recently had an equally as beautiful wedding at The Boathouse in NYC and tip was included in their final bill. With the obscene administrative fees that are tacked on to the final bill, maybe tips should be added to that so that your staff does not have to make painful calls like they did for us.
We had the most amazing night but unfortunately this one incident happened. I really debated writing a review but this was handled so poorly.
I know that you and the members at Heritage Club will probably say that you wanted to make sure the service was good and that's fair but obviously "New York's Premier" property is not going to have poor service. That was just an excuse to justify searching for more tips.
Like I said, what is fair is fair and we wanted to make that right and right away and we did. I guess my point in this email is we really were rubbed the wrong way in the end.
Janet is absolutely incredible and so is the rest of the staff that were working there that night. Our night was perfect and we will not let something like this take away from it but I think something...
Read moreWe cannot be more happy with the Heritage Club. The venue is picturesque (our photographer had a field day with all of the beautiful locations the grounds have to offer), not to mention it overlooks the famous Bethpage black golf course.
We knew the heritage club was our dream wedding location the day we stepped foot into their dreamy checkered floor and green hallways. The staff are top tier and our guests are STILL raving about how amazing the food was. Since booking, we went to one showcase, attended their Mother’s Day brunch, and actually attended a winter day wedding too. I promise you will not get food with the variety they offer that’s this delicious at another venue.
Honorable mention to Danielle for being the most attentive throughout our entire process from the day we booked with her until our wedding day which she was present for! She is professional, attentive, and was great at guiding us with any questions we had!
10/10 for Edgar. He was our Maitre D and the best! He made the day easy and as least stressful as possible. His staff is top tier. We met Edgar at the food tasting and he remembered exactly who we were months later when we dropped off our items for the wedding to be set up. Thank you Edgar for making our wedding day so special.
And last but not least— Janet. Janet was my bridal attendant who saved the day. The day of the wedding I was so overwhelmed heading to the venue with all of my day of necessities that I forgot an entire cooler of my baby’s bottles for the day. Pure panic and 15 minutes from doing my first look— Janet quickly went to the store and bought me new baby bottles, milk and soap. Janet saved the day. Not only did she ease my then guilt from forgetting the cooler, but she was my right hand woman all day long making sure I had water, a drink, every kind of food I wanted all day. Janet, you’re amazing!!!! Not to mention it was a VERY hot wedding day (beginning of the heat wave) — and she made sure I was fanned to cool down and that my one year old was also cooled down.
We also golfed the Friday before the wedding on the red course and the process was very easy to set up.
Thank you to the Heritage Club for making our day so incredibly special. You gave us our dream wedding and we will never forget how...
Read moreIt is unheard of to pair all-you-can-eat-buffet with amazing perfectly prepared food. But that is just what one gets when reserving a table at The Heritage Club Lobster night. All you can eat lobster is just the beginning though. The "buffet-table" is filled with fresh, sumptuous seafood. The muscles and little neck claims were fresh and masterfully prepared. The muscles marinara was lightly sauced in a rich marinara with subtle but detectable fresh garlic cloves and fresh basil. The clams were cooked in clam juice, with a white wine, butter and garlic reduction. At most buffets you would find these items floating in sauce or butter, but not here.
The lobsters were steamed to perfection and halved for easier eating. In addition to the lobster, clams and muscles, add jumbo shrimp cocktail, bear battered fresh halibut which was stupendous and battered and fried calimari that was tender, a little bit salty, but excellent none the less.
For those diners who do not eat seafood or fish there was salad, flank steak which was well seasoned, although I prefer my steak medium rare rather than medium and well done. They also served fries and had a carving board featuring pork and turkey although I did not try either, both looked juicy and flavorful.
They also offered a mini Viennese table with a variety of mousse, fresh baked soft cookies, brownies, fresh fruit and an apple cobbler. My group all liked the desserts but the apple cobbler could use a touch more cinnamon and a little less butter in the filler.
For $58 dollars a person ($38 for those not eating seafood) it is a bargain given the quality and quatity of the food.
The waitstaff was very friendly and attentive. Rafael, one of the managers made sure that discarded plates were cleared quickly, drink glasses were refilled almost without having to ask, remiscent of a time when dining out was an event. Every detail was well thought out and the staff was superbly trained as the buffet table was constantly refilled and beautifully presented.
Heritage Club just opened, but I hope and suspect it will be around for...
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