Ravines Wine Cellars & Agricolae Estate Winery — Attraction in Town of Wayne

My husband & I came with a reservation on the day of the eclipse. The tasting portion was relaxing as the barn is beautiful, service good. However, we will never come again. The tasting room manager Cheyenne was disrespectful, rude and had no customer service skills.

As I looked over the options, I decided that the mostly dry wines were not going to be enjoyable so I opted for just a glass instead of a flight. We also had a farmers board. I wanted to find a wine I enjoyed and potentially buy bottles.

This is where it goes downhill, during our time we witnessed Cheyenne continually dismiss customers--for example, there was a group of 6 without reservations- instead of kindly informing them of reservations that were coming in or coming up with an alternate idea to enjoy the vineyard, she verbally pushed them out and made them feel unwelcome many times. I completely understood her point of view re reservations; however for the next 1.5 hours there were no reserved patrons and these customers could have very easily stayed in the standing area.

At the end of our tasting , I went to check out. The kind but very slow gentlemen was helping other guests and so she asked if we were checking in. Both another customer and I said checking out. So instead of helping, she proceeded to write out table tickets for future reserved guests for the eclipse--making us wait for over 15 min.--there were no other patrons and it was not busy-even though she had the capability to check us out since she checked out guests for a case of wine who came after the both of us waiting in line. So instead of helping customers in front of her-she worried about future customers who were not even on site.

Here's the icing on top: We prepaid $20/EA for 2 tastings. Since I got a glass of wine instead of a flight, I asked to have the bill adjusted accordingly. She refused stating no refund within 24 hrs. I wasn't asking for a refund, but she could adjust the bill by changing the farmers board accordingly. She pretended to look at the bill/computer-then charged me the regular price with no adjustments. I stated the server never mentioned this, if so i would have gotten another glass of wine since a bottle was the price of the tasting. It wasn't the $10, it was the flippant attitude of hers. Again she restated the no refunds. I asked her name-she stated she was the tasting manager and the owner made the rules. She just kept stating the rules without any compassion or understanding. She stated restaurants do the same policy- I politely disagreed. She had no personality or customer service on what was to be a great once in a life time eclipse days. --Signed a previous GM of 2 recreational businesses with over 20k...

Delayed review, this experience was in November of '24, but was looking at their website debating whether to return and decided to post a review. Used to come here all the time - great wines. Decided to come one time with our senior giant breed dog since they explicitly state on their website that dogs are welcome inside and outside at the Keuka location on their website and the weather was supposed to be poor so we were looking for indoor options for him. We carried him up the stairs since he can't do stairs anymore - and he was the sweetest guy that everyone loves at every winery (he has wines and a beer named after him in fact). We were told when we entered we had to stay outside by one of the usual tasting room staff we'd met a half dozen times - and got attitude when we pointed out that it said on their website he would be allowed. They've still yet to correct this on their site - whether it's because she simply didn't like dogs and was in fact incorrect (highly possible) or they simply don't care. Either way, I've told a bunch of people about this interaction - and probably won't return. If you don't want to allow people with dogs, that's your right - but don't say you do on your website. People plan around that and we were just trying to give our old guy some attention and joy in...

I have never felt more unwelcome in my life. From the very beginning, the women there were dismissive and rude. When we asked if we could wait for the tasting guide sitting in some tables, the receptionist said we couldn’t since that was only for club members (mind you.. the place was empty). We waited anyways to see what our options were, and again were very dismissive. They listened to us speaking in Spanish among ourselves and the receptionist said to the tasting guide “they don’t want tasting they just want a bottle”, as if we didn’t understand or listen (or couldn’t decide for ourselves, we were just asking for options). We asked the guide if we could take the tasting outside because there were no stools on the bar and she said “no”, that she could bring one for one of the members of our group. I cannot help but feel that their rudeness had to do with us speaking Spanish and being a party of 8, but having read other reviews maybe it’s just their way. We decided to leave because we felt really unwelcome. I would not recommend this...