CSL Plasma — Attraction in Yeadon

My experience at CSL Plasma has been marred by recurring issues with Ms. Ann’s demeanor and competence. During my visits, Ms. Ann consistently displays disapproving looks and communicates with me in a rude manner, especially during necessary interactions. It seems her frustration stems from my preference not to be handled by her due to her inadequate skills. Unfortunately, her lack of expertise often results in painful and improper needle insertions, even going through scars and penetrating too deeply.

Today, when I politely raised my hand to ensure a timely exit after noticing three others had finished before me, Ms. Ann responded with evident irritation. It appears she may benefit from anger management therapy, possibly due to past traumas that influence her behavior, leading to unwarranted treatment towards me.

Furthermore, after retracting my hand, Ms. Ann threatened to defer me for inquiring about my own body. Her tendency to document incorrect information in my file, which is later corrected by actual nurses, further underscores her lack of proficiency. Despite donating for months and understanding the donation process, her behavior persists, affecting my confidence in the donation process and CSL Plasma's professionalism.

It is imperative that Ms. Ann undergoes retraining on respectful communication and professional conduct towards donors. Discussions about CSL’s internal affairs with donors should be avoided, and it’s concerning that she seeks guidance from other staff members on basic procedures. Notably, she struggled with assisting another donor during their last return, highlighting the need for thorough training.

To Ms. Ann, if you happen to read this, I urge you to refrain from threats and demands and instead opt for respectful requests. Your lack of enthusiasm and competence are noticeable, and it reflects poorly on CSL Plasma’s reputation and the trust donors place in the organization. Your employers provide a decent wage, and it’s essential to reciprocate with the required dedication and professionalism. I believe you have the potential to improve, but it requires a genuine commitment to your role.

will change this review if she improves or resigns

*Update FRi, NOV 15:

I recently had an interaction with Ms. Anne during a visit to the vitals area, and unfortunately, it was not a positive experience. As I sat down, she expressed her wish that another nurse had handled my case instead of her, stating, "I wish the other nurse had taken you instead of me." While surprised, I calmly responded, "Me too."

This encounter was disheartening. It is concerning when a professional lacks respect for the very people they are serving and, by extension, the employer who has entrusted them with such responsibilities. Patients come seeking care, compassion, and professionalism, and moments like these can leave a lasting negative impression.

I hope this feedback encourages a review of staff interactions and highlights the importance of empathy in patient care. Respect and kindness go a long way in creating a positive and healing...

I had always heard about the importance of donating blood and how it could potentially save lives. So, when I saw a blood donation drive happening in my neighborhood, I decided to step up and do my part for the community. Little did I know that it would turn out to be the worst experience of my life.

As a first-time donor, I was completely unaware of the precautions and procedures I needed to follow before donating blood. I walked into the donation center on an empty stomach and with little water intake. I quickly filled out the necessary forms and sat down to get started.

The nurse reassured me that the process would be quick and painless. She found a good vein in my arm and inserted the needle to start drawing blood. At first, everything seemed fine, but soon after, I started feeling queasy and lightheaded.

I felt waves of nausea and excessive heat flashes coursing through my body. I tried to alert the nurse that something was wrong, but she simply brushed it off and told me to keep pumping. Feeling weak and on the verge of passing out, I mustered up the strength to ask if I could stop.

To my horror, the nurse coldly replied, No, you're almost done. I couldn't believe her insensitivity in that moment. It was like a cruel joke; I was trapped in a nightmare of constantly waking up and passing out, each time feeling more disoriented and scared.

I could see people crowding around me, their voices muffled like echoes in a tunnel. It felt as though someone had ripped the needle out of my arm, leaving a permanent scar both physically and mentally. I felt violated and betrayed by the very people who were supposed to help me.

Paramedics were called to assist me, and as I was slowly regaining consciousness, one of them mentioned that people passing out during blood donations was not uncommon. I couldn't believe it. How could they allow this to happen to so many donors without taking proper precautions?

As I lay on the stretcher, feeling drained and broken, I couldn't shake off the feeling of betrayal and fear. The posters on the wall that declared, Whenever you're ready to stop, you can stop, suddenly felt like empty promises. They didn't stop me when I needed them to, when my health was on the line.

In the end, I received my compensation for the donation, but it didn't feel worth the trauma a nd pain I had endured. Money couldn't erase the scars, both physical and emotional, that were left behind.

I vowed never to step foot in that donation center again. My first experience as a blood donor had left me shaken and wary of ever donating again. I realized that donating blood was not for everyone and that one should always be well-prepared and informed before embarking on such a significant act of kindness.

In the end, I learned that sometimes good intentions could lead to unforeseen consequences, and it was essential to prioritize one's health and well-being above all else. My experience may have been a nightmare, but it served as a valuable lesson that I would carry with me for the rest of my...

I would like to say, I think I wasn’t being grateful enough for the CSL location on Aramingo. Although the Aramingo locations wait was very long, they insured they checked me and did proper protocol. Changed gloves and all. ARAMINGO WILL BE MY SELECT PRIMARY LOCATION.

Today, I decided to donate. I just donated a few days ago on Aramingo. But since the Yeadon location is closer to my house I decided i’d go there today instead. WORST IDEA OF MY LIFE!

The line, it was very short. I didn’t wait long and that’s the only complaint I don’t have. But, the MSA’s there, terrible, uneducated and slow. I was seated in the donation area for 30 minutes(I actually counted the time) before someone came and started hooking up all the necessities for my blood work. I had an older woman try to find my vein. She could not find if, instead, the older women is moving the needle inside my arm and I feel extreme pain. (I HAVE PIERCINGS, IM USED TO PAIN) but whatever she was doing was painful. She stuck me with that needle about 3-4 times before she called for assistance. The other MSA, said I have jumping veins (I don’t, they’re just uneducated on how to find veins. ARAMINGO FOUND MY VEIN ON THE FIRST TRY NO PROBLEM. PERFECT FLOW) the other MSA could not find my vein and said I would not be able to make a donation after I sat for 40 minutes waiting to even have my blood work materials hooked up to the machine so I could start my Plasma. My arm was in so much pain, I then asked them to do blood work on my left arm instead because they kept poking me with the needle and moving it around inside my arm. The lady, her name may be Hope I am not 100% sure, but she went on break, and since she went on break the other MSA could not go on with my blood work because Hope left her numbers in the machine and no one knew her number to continue on with the blood work. They then said I couldn’t make a donation and told me to leave. I left and got a uber. I notice my right arm, the one they poked me with 4 times, was bleeding right through my bandages. I had to go to the hospital to make sure they didn’t puncture my veins or anything because I was bleeding so bad and this was unusual for me just from blood work or a needle. No one checked to make sure I was okay before I left they just told me to leave.

MORAL OF THE STORY; DO NOT GO TO YEADON CSL PLAMSA IF!!!!! AND I MEAN IF YOU HAVE SMALL VEINS LIKE ME, THAT YOU CANT REALLY SEE, BUT A PROFESSIONAL SUCH AS A PCD CAN FIND, DO NOT COME HERE. These staffed played with me and used my arm as an experiment. Please CSL, train this location better and help them find veins. I do not have small veins, nor do I have jumping veins. I just have very faint veins, you can not see them but anything i pump my first a doctor finds my vein right away. They Are Not Profession And I Would Not Recommend Anyone Coming Here Because I almost Bled Out Because They Had No Clue What Theh Were Doing.

IVE ALREADY CONTACTED CSL CUSTOMER SERVICE FOR THE INCIDENT. THANK YOU FOR THE HELP. BUT PLEASE TELL YOUR STAFF...