A note to all -

This hotel is listed on Agoda under 2 different names- Wyndham hotel & DANA PEARL BAY (under this name, owners are renting their own apartments) Have a read at the reviews below. We booked the Dana Pearl, but then read all this and canceled one hour after booking. This review is for booking with the individual apartment owners and not the hotel brand itself.

If you book with the owners, there are possibilities of very unpleasant situations, If you want to stay here, should pay the extra money and book with the Hotel brand itself I guess. The pool was the only reason my wife and I wanted to stay, other than the great views from the 29th floor, it is a normal hotel. Below are experiences other non-hotel booking guests have had.

"updated since hotel has replied - in their reply, they have said that the hotel selling rooms to local residents is false information. However, this was confirmed in person by the hotel managers when I asked about why they physically assaulted me - they said that due to the fact I booked through airbnb, my room was bought by a local resident and so they have every right to assault me. So who is lying, the hotel managers or the customer response team? I have also seen certificates of purchase as proof from the local residents, so this response is a complete lie. I don't believe lying in reviews is professional and it definitely shouldn't be legal.

Horrible service, I am in complete shock at the way this place treats guests. There are screaming protests with police and security downstairs in the lobby, with hotel guests protesting and staff pushing / physically fighting them.

Apparently the hotel 'sold' some rooms to local people, promising them they could use all facilities same as the hotel guests (I think the hotel has a lot of space and not a lot of people choosing their rooms, as its empty a lot of the time). After the locals purchased these rooms, the hotel suddenly decided to revoke those rights, treating anyone who 'bought' a room as a criminal. It's really horrible to see - I am impartial personally, but I've witnessed multiple paying guests be aggressively denied access to the pool, gym, communal areas, lounges and restaurants all because they 'booked through the wrong website.'

It's disgusting to watch, I feel really bad for the owners and innocent guests who 'booked incorrectly'. The hotel owners and staff need to learn how to treat humans, because this is not okay. Definitely not even worth one star, I would give zero if I could. It's a shame because it could be a nice place if there wasn't so much animosity from the staff. I want to leave.

This hotel is horrible in services. They will not treat you as a guest but like an homeless begging to use their facilities, if YOU DO NOT BOOK THE ROOM DIRECTLY WITH THEM BUT VIA OTHER CHANNELS (I booked via Airbnb) I was using their slippers while walking inside the hotel and was requested to give them back immediately by the pool man. As he said it belonged to the pool, and he didn’t care if I have to walk by my barefoot after that. Meanwhile, I took the slippers from my room, it was there since I checked in the room. His name was Cuong The checked in lobby is like a crazy market with lots of people all the time. Even you can’t find a proper seat to wait The bellman never open the door for you and never press the lift number for you. They even said to me they would get a heavy fine if they help customers like ME And when my kid was swimming, the pool man came to kick her out immediately though her name was registered in their system (I have checked his computer screen and doublechecked with the hotel manager). How can an adult treat a kid like that? Not mention we were the guest here! Please work out with your internal management, your hotel is a big mess and your guest will get mad because we even cant feel like a human here!