Naya Hotel — Hotel in Bab Ezzouar

Beautiful hotel, well located near the business district and the highway (2 miles from the airport).|The rooms are nice and comfy and a good water pressure in the shower.|The staff were very incompetent and uneducated, we booked before we arrive 2 separate single rooms, we waited at least 20min at the front desk upon our arrival while the receptionist was looking at his screen and slowly typing on the keyboard he left us several times alone and went talking with someone else. After we paid, me and my colleague went up to our rooms on the 7th floor and surprise: both rooms were occupied (thank God the residents weren't inside) we went down again to see him and they didn't even bother ask us to wait or take a seat or even say we're sorry! Another round of 15min waiting for the new rooms, dozens of people we're quarantined in the hotel after they arrived from abroad were roaming around in the lobby MASKLESS.|We left early in the evening and went to a local restaurant in the area when I came back I found the door of my room wide open I called the receptionist right away he asked me for my name(?!!) And hanged up. No one came and fortunately nothing was missing from my stuff..|My room had a door communicating with room next to it and I was clearly hearing the guy as if he was in the same room with me. In the morning went down for breakfast around 0850am and the buffet was completely empty.. (it runs from 0600am to 1000am) I had to ask the grumpy waiter for everything: an empty glass, a fork, water, juice.. there were nothing except for a flan Parisian and few slices of a dry cake. It was completely uncomfortable and an unpleasant experience would absolutely never go there again or recommend...

Worst experience of my stay in any so called or self claimed 4 star hotel. I was on business trip for 5 days. The room telecom was not operative, I kept on complaining everyday but they just noted down my room number not a single person showed up to solve the problem.

And height of unprofessionalism is that when I asked for facial tissue box their simple answer was we don't provide the same. A 4 star hotel who does not provide facial tissue box in room??? Are you serious guys...???

The wifi was not working same even after complaining for 5 days nobody bothered to solve it.

I had to go down everything to ask for coffee or anything I needed as the room telecoms was non operative.

Not at all...

The hotel is well located, just 7 to 10 minutes from Algiers airport and close to various amenities. However, the check-in process was quite lengthy—it took me about 50 minutes to complete. Although my reservation had been confirmed in advance by my company, the reception staff had difficulty finding it. Fortunately, the Sales Director stepped in to resolve the issue and was very welcoming.

The breakfast is excellent—varied and of very good quality. On the downside, the internet connection does not work, which can be a major inconvenience for...