Village Cataratas — Hotel in Puerto Iguazú

We were booked in here by our tour company Caracol for three nights while we visited Iguazu National Park. We were met at the desk at the hotel by a friendly clerk who spoke better English than my Spanish. No other staff with the exception of the dinner wait staff speak any English. But you are in Argentina. I had no trouble being understood with my basic Spanish. The lobby is clean, and you can get a cab from the transportation desk. There were always at least 3 drivers waiting any time we checked. It was 200 pesos to take a cab into town to pick up some supplies at the pharmacia and mercado. The rooms are in blocks of 12 rooms, 6 upper and 6 lower, all connected by raised walkways. The room we had was large, clean, and almost everything functional. The TV remote didn’t work, but we were not here to watch TV, and the safe was broken, and had been for a while according to the sign taped to it. The air conditioning worked well and was quiet. The bathroom was large, but it was hard to keep the water off if the floor when showering. The towels were a little threadbare and could use an updating. You have to put your room card into a slot by the door to turn the power on to the room. So when you leave, all powers goes out: no AC, no charging any of your devices. We tried to leave our second card in the slot when we left one day, and came back to find it had been taken by housekeeping. The mini fridge is kept in a cabinet. When we arrrived, the fridge was luke warm at best. The cabinet gets so hot from the fridge, and as well if no one is the room the AC is off. I pulled the fridge out of the cabinet and it cooled down fairly quickly. We could hear a baby crying in the room next to ours, so soundproofing is an issue. The balcony was a good size, and private, but the chairs were awkward to get into and out of. || The pool is nice, and has a bar where you can order food as well. The prime chairs are snagged pretty early in the morning, and in this heat the shade is where you want to be. There are not enough cushions for the chairs, and they are wooden so they are hard to sit on without some padding. || There is only one restaurant, with indoor and outdoor seating. It is a fairly pleasant facility. Breakfast is included and consists of several types af cereal, fruit ( watermelon, pineapple, melon and guava), salami, ham, cheese, and several pastries. The honey glazed ones were excellent. Lunch is okay, but nothing special. Some cold sandwiches, burgers, salads. Not too many options, edible, but nothing memorable. Dinner was wonderful all three nights. Between us we had steak, ribs, lasagna, and a chicken stir fry. They were all excellent, cooked perfectly, and very flavourful. For dessert we had Panqueque con Dulce de Leche y Hieldo. Basically an excellent crepe, folded over and filled with dulce de leche (an Argentinian sweet sauce) with vanilla ice cream drizzled in chocolate sauce, topped with a maraschino cherry. Fantastic. We spent 3500 pesos (approx $280.00 Cdn) for four days and three nights on lunches, dinners, and beverages. This includes a nice bottle of wine with each dinner. The music played in the restaurant is quite eclectic! Everything from Kiss, AC-DC, B.B. King, top ten American pop, and some Latin American music.||The claim on the website is a resort in the rainforest. Well, there is a large agricultural facility directly behind the pool and dining room, and at night you can hear the traffic on the bridge connecting Argentina to Brasil. You can’t hear the traffic in your room.||In conclusion, this is a decent place to stay for a couple of nights while visiting the park. And if you are anywhere near here, the Falls...

We were booked in here by our tour company Caracol for three nights while we visited Iguazu National Park. We were met at the desk at the hotel by a friendly clerk who spoke better English than my Spanish. No other staff with the exception of the dinner wait staff speak any English. But you are in Argentina. I had no trouble being understood with my basic Spanish. The lobby is clean, and you can get a cab from the transportation desk. There were always at least 3 drivers waiting any time we checked. It was 200 pesos to take a cab into town to pick up some supplies at the pharmacia and mercado. The rooms are in blocks of 12 rooms, 6 upper and 6 lower, all connected by raised walkways. The room we had was large, clean, and almost everything functional. The TV remote didn’t work, but we were not here to watch TV, and the safe was broken, and had been for a while according to the sign taped to it. The air conditioning worked well and was quiet. The bathroom was large, but it was hard to keep the water off if the floor when showering. The towels were a little threadbare and could use an updating. You have to put your room card into a slot by the door to turn the power on to the room. So when you leave, all powers goes out: no AC, no charging any of your devices. We tried to leave our second card in the slot when we left one day, and came back to find it had been taken by housekeeping. The mini fridge is kept in a cabinet. When we arrrived, the fridge was luke warm at best. The cabinet gets so hot from the fridge, and as well if no one is the room the AC is off. I pulled the fridge out of the cabinet and it cooled down fairly quickly. We could hear a baby crying in the room next to ours, so soundproofing is an issue. The balcony was a good size, and private, but the chairs were awkward to get into and out of. || The pool is nice, and has a bar where you can order food as well. The prime chairs are snagged pretty early in the morning, and in this heat the shade is where you want to be. There are not enough cushions for the chairs, and they are wooden so they are hard to sit on without some padding. || There is only one restaurant, with indoor and outdoor seating. It is a fairly pleasant facility. Breakfast is included and consists of several types af cereal, fruit ( watermelon, pineapple, melon and guava), salami, ham, cheese, and several pastries. The honey glazed ones were excellent. Lunch is okay, but nothing special. Some cold sandwiches, burgers, salads. Not too many options, edible, but nothing memorable. Dinner was wonderful all three nights. Between us we had steak, ribs, lasagna, and a chicken stir fry. They were all excellent, cooked perfectly, and very flavourful. For dessert we had Panqueque con Dulce de Leche y Hieldo. Basically an excellent crepe, folded over and filled with dulce de leche (an Argentinian sweet sauce) with vanilla ice cream drizzled in chocolate sauce, topped with a maraschino cherry. Fantastic. We spent 3500 pesos (approx $280.00 Cdn) for four days and three nights on lunches, dinners, and beverages. This includes a nice bottle of wine with each dinner. The music played in the restaurant is quite eclectic! Everything from Kiss, AC-DC, B.B. King, top ten American pop, and some Latin American music.||The claim on the website is a resort in the rainforest. Well, there is a large agricultural facility directly behind the pool and dining room, and at night you can hear the traffic on the bridge connecting Argentina to Brasil. You can’t hear the traffic in your room.||In conclusion, this is a decent place to stay for a couple of nights while visiting the park. And if you are anywhere near here, the Falls...

We booked our stay 2 months prior of our trip, so we avoid any surprises. ||1 day before our trip, we receive an email from Booking.com to update the credit card details as the property was not able to charge the card. My husband, 100% sure that the card has no issues, as he is a frequent traveler and always used the same card, calls his bank to make sure the card is up and running. The bank then confirms all is OK and working perfectly, also confirms that there was NO ATTEMPT whatsoever to charge the card from the hotel. ||OK, as we were sure there must be a misunderstanding/system issue on their side, we try calling the hotel to resolve the pressing matter. Guess what? The number they show on their website, & everywhere on the web... was not working. ||My husband gets in touch with Booking.com explaining the issue, and Booking.com with their flawless customer service takes over and tries contacting the hotel, so they can rebook directly with them so we won’t be left with no reservation for our upcoming trip. NO ANSWER once again. ||Booking.com customer service offers to do a personalized search for us to find a hotel similar to this one we were supposed to go to but I already did this and found a better one, closer to the waterfalls, better room, and cheaper. Oh, yes, and their reviews mostly positive, unlike this one that I freaked out reading today the bad reviews. ||Oh, and the best piece of info we got today, is that some hotels (e.g. this “lovely” property I am reviewing here) do this sometimes because of overbooking... Unfortunately the platform(s) they use to advertise the property/hotel/rooms have no way of checking this and proving the bad faith.. ||Never again will I book this hotel. Ever! You think you have everything figured out, your trip booked, and then 1 day before you travel this happens... horrible experience, and didn’t even get to see the premises.||DO NOT BOOK THIS HOTEL unless you want to STRESS days before your trip trying to find...