Horseshoe Bay Resort — Hotel in Bowen

I booked and paid a deposit of $145.00 and was not told until I broached the subject of a live band playing at the cafe attached to the resort on friday and saturday nights .When we arrived on a thursday we find our chalet was 5 metres from the cafe which is an open area and music blaring away on the music system , when I confronted the resorts receptionist , she merely shrugged and said even though they owned the property they had no control over the operation of the cafe . When asked if we could move to a quieter chalet she said they were booked out ! |We decided to try and book into a different establishment which we did .|In the meantime I was told by a previous guest that only was there live music at the cafe on friday and saturday but also sunday and the cafe also had a special night on tuesdays were once again the music system would be blaring . I approached the receptionist again and was told we would forfeit our deposit .|I would never recomend Horseshoe Bay Resort to anyone from this...

The facilities and location was nice, we were just let down by the very rude staff (1 male and 1 female) who obviously had nothing better to do than to stalk our exact location upon ‘checkout’ (AKA moving off your grass patch and driving past the other empty spaces they so desperately needed empty on time). ||Checkout was at 10am, we were packed up by 9:45am and were simply stood chatting to the lovely neighbouring couple. One staff member drove past us 3 times giving us evils and tapping his watch, along with asking very sarcastically, if we are ‘leaving today’, followed by an incredibly rude phone call from the office 5 minutes later asking if ‘we needed to pay for another night because we hadn’t left yet’. We drove off the site at 10:25am and next check in was from 2pm so I really don’t see an issue unless they needed to mop and hoover the grass maybe?! ||It’s a shame people don’t realise that being so rude can ruin someone’s entire impression and...

The facilities and location was nice, we were just let down by the very rude staff (1 male and 1 female) who obviously had nothing better to do than to stalk our exact location upon ‘checkout’ (AKA moving off your grass patch and driving past the other empty spaces they so desperately needed empty on time).

Checkout was at 10am, we were packed up by 9:45am and were simply stood chatting to the lovely neighbouring couple. One staff member drove past us 3 times giving us evils and tapping his watch, along with asking very sarcastically, if we are ‘leaving today’, followed by an incredibly rude phone call from the office 5 minutes later asking if ‘we needed to pay for another night because we hadn’t left yet’. We drove off the site at 10:25am and next check in was from 2pm so I really don’t see an issue unless they needed to mop and hoover the grass maybe?!

It’s a shame people don’t realise that being so rude can ruin someone’s entire impression and...