RAC Esperance Holiday Park — Hotel in Castletown

Beautiful location and amazing family only bathrooms with full sized bath tubs in them! My kids were so happy having a real bath as we travel full time and I was happy this feature cost me nothing extra lol.

Sites are so crammed in and wish reception would have asked the simple questions such as would you like to be closer to ablutions, people or options of what available etc which the park I use to work at we always asked little questions like that. We ended up packed in amongst alot of grey nomads. I had a walk around the park later and noticed the back areas were so empty and we would of preferred that along with using the smaller camp kitchen as it suits us more to contain the little ones when having dinner instead of a large kitchen with lots going on. Don't get me wrong though the main kitchen is amazing with space for everyone and lots of little chit chat happening with fellow travellers.

Cons would be-

1. Not engaging with guests in regards to sites when it's empty enough.

2. Having to go and ask for family room code as wasn't told when checking in (staff in the park was super helpful with this though and very friendly)

3. Only 1 remote to share between games room and kitchen which totals 3 different TVs and alot of hunting for the remote. (They could have 3 remotes and just have them chained on the wall)

4. Small sites with narrowing roads making it hard to manoeuvre or get to site when someone is setting up.

5. No dishwashing liquid dispenser or paper towels in the kitchen.

6. No recycling bin in kitchen

Overall we have enjoyed our stay amd what's on offer here and would recommend this park but just wanted to note the few little things above. Everything was absolutely beautiful, staff friendly and location perfect for a stroll along the beach. Kids highlight has definitely been the playground and bath in family room 😊

We didn't swim in the pool as although says heated it was not warm enough to feel we could swim but saw others still giving...

I have never had to make a bad review before but this is the worst, the staff were disrespectful, unhelpful and racist. We were booking 4 nights with 1 bedroom studio and 3 bedroom bay villa. On our second day when we came back from outside and noticed that the air conditioner were leaking, we let the staff know that the air con is leaking and sofa bed is wet. She came to our room to have a look and she said the manager and the maintenance staff can not make it today which is understandable. Though, after she made a phone call she told us that the manager will be in to check and fix it the next morning then she went back to her office because we forgot to ask her what time the manager is coming in. Instead of telling us what time the manager coming in she told us that if we’re not happy we can leave and go stay somewhere else in a very rude way, I was ver stunned from the words that came out from her mouth, how could you say that to your customer, she’s so unprofessional. I then said no to her and said I have book this for more than 6 months ago and I have paid for it so no way we’re not leaving. I then asked her again about roughly what time is your manager coming in as we have plans and schedule for the day, she replied 8 am and turned herself away. After that she called us to go to her office to get the bucket and towel, we said no and tell to bring bring it our room because we were out for dinner already. The most shocking part is when the manager came in the morning and we explained what happened how your staff have been treating us, instead of apologising and ask us to explain in more details he said that maybe it’s because we were rude to her first. I noticed straight away why she’s so confident with her bad attitude because her manager is always backing her up. We’ve stayed in hotels and resorts around world and this is the worst customer...

I recently had the pleasure of staying at the RAC Esperance Holiday Park and overall, it was an outstanding experience. This holiday park offers a perfect blend of relaxation, comfort, and beautiful surroundings, making it an ideal destination for a family vacation.

Location and Scenery Situated in a stunning coastal area, RAC Esperance Holiday Park boasts breathtaking views and easy access to pristine beaches. The park's location is perfect for those who love to explore nature, with plenty of opportunities for beach walks, swimming, and enjoying the natural beauty of Esperance. The serene environment truly enhances the overall experience, making it a perfect retreat from the hustle and bustle of daily life.

Facilities and Accommodation The facilities at RAC Esperance Holiday Park are top-notch. We stayed in a well-appointed caravan site that was spacious and equipped with all the necessary amenities. The park also offers a variety of accommodation options, including cabins and camping sites, catering to different preferences and needs. The cleanliness and maintenance of the facilities were impeccable, ensuring a comfortable and enjoyable stay.

Activities and Amenities There is no shortage of activities to keep everyone entertained at RAC Esperance Holiday Park. From the well-maintained playgrounds for children to the communal BBQ areas and swimming pool, the park provides ample opportunities for fun and relaxation. The well-stocked camp kitchen and clean bathroom facilities added to the convenience and overall positive experience.

Thank you, RAC Esperance Holiday Park, for providing a wonderful setting for our family vacation. We look forward to returning in the future and enjoying more of what your park...