Bananacoast Caravan Park — Hotel in Coffs Harbour

Faeces all over the amenities, please do not stay it is unhygienic and unsafe. I booked a powered site for 3 nights. The first night the amenities were filthy, faeces were in the hand basins, children's bath, in each of the 4 shower cubicles and all over the floor, the men's amenities were in even worse shape. It was too late to book somewhere else so we stayed one night with the hope staff would clean the facilities in the morning. To my pleasant surprise they had cleaned the amenities early the next morning. However, when I went in for a shower before midday each cubicle still had faeces. I went to reception where the staff kindly stated they would clean it again and set down rodent traps. I returned to the amenities after 5pm to find after 2 cleans by the cleaners there was still a lot of faeces on the floor and shower tap, see pictures below which were taken post cleaning. After this discovery my partner and I contacted after hours and informed them we need to check out and we requested a refund. We were informed that reception and staff on site have no authority to give refunds, that I must email the owner directly with my complaint and request. Both myself and reception staff have emailed said owner multiple times over a 3 week period without a reply to either of us. Staff even attempted to phone while I was onsite but the owner phone was turned off. I find the owners treatment of staff and customers appalling. His park is run down, unhygienic and unfit for purpose. Had I known how filthy it was I would have never booked our stay. There are many cleaner safer caravan parks in Coffs for an extra $8, do yourself and favour and avoid...

Faeces all over the amenities, please do not stay it is unhygienic and unsafe. I booked a powered site for 3 nights. The first night the amenities were filthy, faeces was in the hand basins, children's bath, in each of the 4 shower cubicles and all over the floor. It was too late to book somewhere else so we stayed one night with the hope staff would clean the facilities in the morning. To my pleasant surprise, they had cleaned the amenities early the next morning. However, when I went in for a shower before midday each cubicle still had faeces in it. I went to reception where the staff kindly stated they would clean it again and set down rodent traps. I returned to the amenities after 5 pm to find after 2 cleans by the cleaners there was still a lot of faeces on the floor and shower tap, see pictures below post cleaning. After this discovery, my partner and I contacted after hours and informed them we needed to check out and we requested a refund. We were informed that reception and staff on site have no authority to give refunds and that I must email the owner directly with my complaint and request. Both myself and reception staff have emailed said owner multiple times over a 3-week period without a reply to either of us. The staff even attempted to phone while I was on-site but the owner's phone was turned off. I find the owner's treatment of staff and customers appalling. His park is run down, unhygienic and unfit for purpose. Had I known how filthy it was I would have never booked our stay. There are many cleaner safer caravan parks in Coffs for an extra $8, do yourself and favour and avoid...

Faeces all over the amenities, please do not stay it is unhygienic and unsafe. I booked a powered site for 3 nights. The first night the amenities were filthy, faeces was in the hand basins, children's bath, in each of the 4 shower cubicles and all over the floor. It was too late to book somewhere else so we stayed one night with the hope staff would clean the facilities in the morning. To my pleasant surprise, they had cleaned the amenities early the next morning. However, when I went in for a shower before midday each cubicle still had faeces in it. I went to reception where the staff kindly stated they would clean it again and set down rodent traps. I returned to the amenities after 5 pm to find after 2 cleans by the cleaners there was still a lot of faeces on the floor and shower tap, see pictures below post cleaning. After this discovery, my partner and I contacted after hours and informed them we needed to check out and we requested a refund. We were informed that reception and staff on site have no authority to give refunds and that I must email the owner directly with my complaint and request. Both myself and reception staff have emailed said owner multiple times over a 3-week period without a reply to either of us. The staff even attempted to phone while I was on-site but the owner's phone was turned off. I find the owner's treatment of staff and customers appalling. His park is run down, unhygienic and unfit for purpose. Had I known how filthy it was I would have never booked our stay. There are many cleaner safer caravan parks in Coffs for an extra $8, do yourself and favour and avoid...