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Mercure Kakadu Crocodile Hotel — Hotel in Jabiru

Name
Mercure Kakadu Crocodile Hotel
Description
Warm rooms & suites in a crocodile-shaped hotel with indigenous artifacts, a bistro/bar & a pool.
Nearby attractions
Jabiru Lake
68 Civic Dr, Jabiru NT 0886, Australia
Nearby restaurants
Nearby hotels
Anbinik Kakadu Resort
83 Jabiru Dr, Jabiru NT 0886, Australia
Aurora Kakadu Lodge & Caravan Park
Jabiru Drive, Kakadu NT 0886, Australia
Kakadu Lodge
Jabiru Dr, Jabiru NT 0886, Australia
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Mercure Kakadu Crocodile Hotel
AustraliaNorthern TerritoryJabiruMercure Kakadu Crocodile Hotel

Basic Info

Mercure Kakadu Crocodile Hotel

Flinders St, Jabiru NT 0886, Australia
3.0(527)
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Ratings & Description

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Warm rooms & suites in a crocodile-shaped hotel with indigenous artifacts, a bistro/bar & a pool.

attractions: Jabiru Lake, restaurants:
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Phone
+61 8 8979 9000
Website
kakadutourism.com

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Reviews

Nearby attractions of Mercure Kakadu Crocodile Hotel

Jabiru Lake

Jabiru Lake

Jabiru Lake

4.2

(73)

Open 24 hours
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Posts

Leon LiLeon Li
The Croc, as the locals call it, has been standing there in the excessive heat and humidity for a while now, so don't expect everything to be shining new and clean. The rooms are sizable and well furnished. But the bathroom and the "kitchen" area (doorway), although both well stocked, are very small hence difficult to use, also in need of a renovation. They could have easily reduced the size of the living area and gave them both some more space. I don't understand why they had to design them so cramped. There's a plug-in flashlight by the bathroom door for night adventures as there's no public lighting beyond the immediate premises of the building. You may find one or two lights in the room are broken too. But maybe due to its remote location, a thorough fix-up is not easily done. The staff members are efficient and very helpful, but seriously understaffed during wet season. Decent in-house restaurant that provides three meals a day (usually continental only in the morning, no full buffet but with a la carte available as well). All in all, apart from the particular shape of the build, pretty standard. A small swimming pool in the courtyard, convenient and good for socialising. But you don't have to be restricted to it. Just some 200m away is the town's public swimming pool which only costs $5 per entry and it's a hidden gem! 25m by 8 lanes with foldable roof shades, 1.2m-2m ramp bottom with a baby pool on the side. You simply have to check it out. The only place to be in the unbearable arvo heat. Lastly, for those uninitiated, do NOT order Vegan Pho at the restaurant!! I cannot stress this enough. That thing is GARBAGE! It's the only BOMB on the menu. I do not understand how they can put that jumble of junk in a bowl and call it food, it's barely even cooked!! And to the management, if you're reading this, you've any idea how unbelievably bad that dish is?? Have you ever tried it yourselves?!! Do you know how many people I've seen, just during my short stay, that ordered it, took one bite then spat it out and never touched it again?? Either do it right which is unlikely to happen, or take that f-thing of the menu for f-sake!!! It's a f-disgrace!! No self-respecting restaurant would keep it! Consider yourselves warned travellers. You order it at your own peril.
Jim BarberJim Barber
The staff are kind & friendly but this is an establishment with a significant deferred maintenance problem. The rooms are grubby and rundown. Among the issues in my room alone (I didn’t venture into the outdoor areas): - the air filter is filthy & clogged with lint (I’m sure it would contravene health regulations); - the bathroom is tired and only superficially clean. (The bathroom should really be gutted and refitted but if there isn’t sufficient money to do that, a team of deep cleaners needs to come through the place to clean and sterilise the bathrooms from top to bottom.); - the curtain rod has detached from the curtain, so the only way to open and close it is to grab the fabric, which adds to the grubbiness problem; - the cushions on the lounge chairs need replacing - they have been compressed to the point that they no longer qualify as cushions; - the fridge is old and incapable of adequate cooling (BTW, my fridge contained a water bottle with no water in it. I had to buy water from the supermarket); - the overhead fan needs cleaning to remove the dust and lint that have accumulated, probably over years The daily spit & polish performed by backpacker staff is obviously insufficient to deal with such issues. Nor is it an overnight fix, there is just too much to be done. What is required is a comprehensive management plan to work systematically through the deferred maintenance that has been backing up for years. If my experience in the restaurant is anything to go by, I suspect understaffing may be partly to blame. Two or 3 pleasant but anxious young wait staff scurry about the place at buffet breakfast sittings while patrons resort to drinking hot tea out of glasses and eating cereal from plates because the cups and bowls have run out. It pains me to record such things as I have no doubt everyone, including management, is doing their best. I suspect the fundamental problem here is declining revenue as people tighten their belts under cost of living pressures. But there’s no point gilding the lily, business as usual is no longer an option. Someone in charge needs to put their mind to the maintenance and refurbishment problem before revenue dries up completely.
Sophie GSophie G
The Mercure is in a great location for accessing a variety of sightseeing activities and spots within Kakadu. Within a couple of hundred km there are a huge number of hikes, art sites, billabongs and lookouts to explore. The hotel also has a variety of brochures for tours and activities if you need some guidance. Within Jabiru itself, the hotel is close to the Marrawuddi Arts & Culture centre, just a couple of mins walk, which is great for a coffee and perusing/purchasing beautiful artworks. It is also walking distance to the Anbinik resort which has a wonderful Thai restaurant, worth at least one meal during your stay. The hotel has a restaurant onsite as well as a bar. During our stay the dinner option was a buffet for $39pp. It didn't have a many options catering for dietary requirements so if you are looking for GF/vegan/vegetarian I would recommend the Thai restaurant. But depending on the season it would be worth checking with staff just in case this changes. The hotel itself is somewhat dated as others have noted, the bathrooms could use an update, but the room we stayed in was clean and was perfectly fine as a base while we explored the national Park. The pool was lovely and a great place to lay around/cool off after a morning of hiking. There is also a guest laundry which accepts credit cards. If you are looking for 5 star luxury this is not the place for you, this is a 3 star hotel in terms of facilities and furnishings. But maybe Jabiru isn't the right location if you are looking for luxe. The staff were friendly and always happy to answer questions, the only reason for the 4 stars was the housekeeping was a bit random..sometimes at 9am sometimes at 5pm..but again, not a deal breaker. If we come back to this part of Kakadu I would definitely stay here again and recommend it for any travellers who are looking to spend their days out in the park and getting close to nature.
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The Croc, as the locals call it, has been standing there in the excessive heat and humidity for a while now, so don't expect everything to be shining new and clean. The rooms are sizable and well furnished. But the bathroom and the "kitchen" area (doorway), although both well stocked, are very small hence difficult to use, also in need of a renovation. They could have easily reduced the size of the living area and gave them both some more space. I don't understand why they had to design them so cramped. There's a plug-in flashlight by the bathroom door for night adventures as there's no public lighting beyond the immediate premises of the building. You may find one or two lights in the room are broken too. But maybe due to its remote location, a thorough fix-up is not easily done. The staff members are efficient and very helpful, but seriously understaffed during wet season. Decent in-house restaurant that provides three meals a day (usually continental only in the morning, no full buffet but with a la carte available as well). All in all, apart from the particular shape of the build, pretty standard. A small swimming pool in the courtyard, convenient and good for socialising. But you don't have to be restricted to it. Just some 200m away is the town's public swimming pool which only costs $5 per entry and it's a hidden gem! 25m by 8 lanes with foldable roof shades, 1.2m-2m ramp bottom with a baby pool on the side. You simply have to check it out. The only place to be in the unbearable arvo heat. Lastly, for those uninitiated, do NOT order Vegan Pho at the restaurant!! I cannot stress this enough. That thing is GARBAGE! It's the only BOMB on the menu. I do not understand how they can put that jumble of junk in a bowl and call it food, it's barely even cooked!! And to the management, if you're reading this, you've any idea how unbelievably bad that dish is?? Have you ever tried it yourselves?!! Do you know how many people I've seen, just during my short stay, that ordered it, took one bite then spat it out and never touched it again?? Either do it right which is unlikely to happen, or take that f-thing of the menu for f-sake!!! It's a f-disgrace!! No self-respecting restaurant would keep it! Consider yourselves warned travellers. You order it at your own peril.
Leon Li

Leon Li

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The staff are kind & friendly but this is an establishment with a significant deferred maintenance problem. The rooms are grubby and rundown. Among the issues in my room alone (I didn’t venture into the outdoor areas): - the air filter is filthy & clogged with lint (I’m sure it would contravene health regulations); - the bathroom is tired and only superficially clean. (The bathroom should really be gutted and refitted but if there isn’t sufficient money to do that, a team of deep cleaners needs to come through the place to clean and sterilise the bathrooms from top to bottom.); - the curtain rod has detached from the curtain, so the only way to open and close it is to grab the fabric, which adds to the grubbiness problem; - the cushions on the lounge chairs need replacing - they have been compressed to the point that they no longer qualify as cushions; - the fridge is old and incapable of adequate cooling (BTW, my fridge contained a water bottle with no water in it. I had to buy water from the supermarket); - the overhead fan needs cleaning to remove the dust and lint that have accumulated, probably over years The daily spit & polish performed by backpacker staff is obviously insufficient to deal with such issues. Nor is it an overnight fix, there is just too much to be done. What is required is a comprehensive management plan to work systematically through the deferred maintenance that has been backing up for years. If my experience in the restaurant is anything to go by, I suspect understaffing may be partly to blame. Two or 3 pleasant but anxious young wait staff scurry about the place at buffet breakfast sittings while patrons resort to drinking hot tea out of glasses and eating cereal from plates because the cups and bowls have run out. It pains me to record such things as I have no doubt everyone, including management, is doing their best. I suspect the fundamental problem here is declining revenue as people tighten their belts under cost of living pressures. But there’s no point gilding the lily, business as usual is no longer an option. Someone in charge needs to put their mind to the maintenance and refurbishment problem before revenue dries up completely.
Jim Barber

Jim Barber

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The Mercure is in a great location for accessing a variety of sightseeing activities and spots within Kakadu. Within a couple of hundred km there are a huge number of hikes, art sites, billabongs and lookouts to explore. The hotel also has a variety of brochures for tours and activities if you need some guidance. Within Jabiru itself, the hotel is close to the Marrawuddi Arts & Culture centre, just a couple of mins walk, which is great for a coffee and perusing/purchasing beautiful artworks. It is also walking distance to the Anbinik resort which has a wonderful Thai restaurant, worth at least one meal during your stay. The hotel has a restaurant onsite as well as a bar. During our stay the dinner option was a buffet for $39pp. It didn't have a many options catering for dietary requirements so if you are looking for GF/vegan/vegetarian I would recommend the Thai restaurant. But depending on the season it would be worth checking with staff just in case this changes. The hotel itself is somewhat dated as others have noted, the bathrooms could use an update, but the room we stayed in was clean and was perfectly fine as a base while we explored the national Park. The pool was lovely and a great place to lay around/cool off after a morning of hiking. There is also a guest laundry which accepts credit cards. If you are looking for 5 star luxury this is not the place for you, this is a 3 star hotel in terms of facilities and furnishings. But maybe Jabiru isn't the right location if you are looking for luxe. The staff were friendly and always happy to answer questions, the only reason for the 4 stars was the housekeeping was a bit random..sometimes at 9am sometimes at 5pm..but again, not a deal breaker. If we come back to this part of Kakadu I would definitely stay here again and recommend it for any travellers who are looking to spend their days out in the park and getting close to nature.
Sophie G

Sophie G

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Reviews of Mercure Kakadu Crocodile Hotel

3.0
(527)
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4.0
37w

Flew into Darwin, hired a car (not a 4WD) and drove across the Arnhem Highway into Kakadu National Park for a stay in Jabiru at the Kakadu Crocodile Hotel. I’m not a camper so a hotel is the option for me. The drive to Jabiru is on a good sealed road and although the monsoon was late arriving, it was still the wet season so the skies were spectacular and there was water lapping the side of the road most of the way – with the mandatory beware of crocodile signs everywhere and particuarly on the long low bridges crossing large creek crossings. There’s no hard edge to stop either, as it was very soggy – and also with crocodiles around, why would you stop! I actually saw a crocodile on the side of the road, who then slithered seamlessly into the dark pool of water at the road’s edge. It’s a few hours drive to Jabiru from Darwin. You'll see wild dingoes padding along the side of the road and gorgeous black tailed wallabies. You need a pass to enter Kakadu NP and there is a service station on the Arnhem Highway that sells passes otherwise it’s easy to do online. Arrived at the Mercure Crocodile Hotel in daylight to very high humidity and a hot day! That humidity hits you as you get out of your air conditioned car. The hotel is built in the shape of a crocodile - although you wouldn't know from the ground - and it’s a great spot to stay to do further exploring of Kakadu. The onsite Ochre Gallery has a fabulous assortment of indigenous art for purchase or just looking at. From this hotel, you can explore the northern end of Kadadu including Ubirr, Cahils Crossing (that road was closed due to water over the road) – and is famous for the crocodiles that rest on either side of the road spillway. Other places easy to reach are the Nourlangie Rock Art Site (best do that prepared with water and in the early part of the day) and the Mamukala Wetlands (the Wetlands were closed for access as water was over the road). The hotel has a good restaurant onsite serving the ubiquitous barramundi and kangaroo, as well as a bar for a drink after a day’s exploring. The restaurant does lunch as well. The barramundi was fabulous and the kangaroo was very tender, probably a bit ‘pink’ for my liking but the food was good although the service was a bit hit and miss and quite slow. One of my meals missed an element and I requested that be adjusted and a discount was applied to a final bill. Back to checkin – the parking is outside the hotel so there is a walk to rooms which are on two levels. There’s parking undercover just for Reception checkin – but I found the signage to Reception really hard to find – so ended up parking in the open and walking to Reception to check in. I had a ground floor room, the opposite side to the car park so a bit of a walk with your luggage. I’m not sure if there are lifts to the higher floor but I was happy with a ground floor room. My room had a dehumidifier running when I entered and I kept this running although you need to empty the water container fairly regularly as it doesn’t take long to fill up. There was an air conditioner that cooled effectively. The room itself was a bit tired and basic although the bed was comfortable – there’s a Nespresso machine but I didn’t use it – it looked like it needed a wash. The usual tea and coffee suspects were supplied but nothing special. The bathroom was very very tired, patched up and had a shower over a short bath with that toggle button on the bath tap that took a while to adjust to water for the overhead shower. Once you worked it out the shower was efficient and plenty of hot water. My room looked out to the pool and had chains on the sliding doors – it was too hot to sit outside so I didn’t bother with the doors. Toiletries were the large local Kakadu labelled pump bottles with a side of a few other usual hotel things. The shower caps were useless as they fell apart when you pulled them so they went in the bin. TV even for this remote part of Australia had enough channels to find the news. I had breakfast both mornings in the restaurant and the continental was adequate as a start to the day – the fruit and especially the passionfruit were amazing. There’s a full breakfast of cooked items in a bain-marie style if you are after eggs and sausages. Filled the car up in Jabiru, there’s a service station that is branded differently but under the auspices of BP – which I noticed on the eftpos machine. The maps of Kakadu National Park are easy to read but always check about road closures and accessibility for vehicles. Carry some drinking water. All the main roads are sealed. Did a day drive from Jabiru to Cooinda for the Yellow Waters Cruise. The cruise left from Cooinda because the water levels were so high that the other wharf area was under water. The Warradjan Aboriginal Culture Centre is on the way into Cooinda Lodge and worth a visit. The cruise left at 4.30 pm which meant driving back to Jabiru in the dark – the road is good but it’s dark, very dark with thunderous skies and you really need to concentrate. I was told there could be water buffalo on the roads or verges but I didn’t see any – still, just knowing puts you on heightened alert. The Yellow Waters cruise is sensational and shouldn’t be missed. This is an amazing part of Australia to visit. The Mercure Crocodile Hotel is a great base to go North or...

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4.0
1y

Part of a road trip around the top of NT was a stop in Kakadu, and specifically the massive metropolis that is Jabiru. Now, when staying in crocodile country, what better place to stay that a building constructed in the representative manner of a crocodile. Whilst I waited in that car, my wife ventured inside to check in. It wasn't until later that I entered the space that is the check in area, come shop, come art gallery. Check in quick and efficient, with quick info on best coffee in town, when the supermarket is open and how much there isn't to do around what is a very small gathering of caravan parks, a petrol station, art gallery and a few other shops ( and I do mean a few). But I digress. Car parked in one of the three round carparks (represents crocodile eggs) and a very short walk to our ground floor room. There is a first floor ( or second if you're American or cannot count properly). All rooms open onto the central courtyard - either looking at water features or another water feature, the pool. We're poor so we were in a standard room. Yep, it was standard, with a nice supportive bed, and great pillows. Look the older and more broken you get, the more a good pillow makes up for some other deficiencies. It's an old hotel, that has had a few updates, but look around and you'll see the age of the joint. It may be different in more expensive rooms, but it felt like a classic Ferrari - looks great from a distance, but it's worn out and needs a proper going over to sort the dodgy fixes, suss paint job and dodgy air con. Pillows aside (have I said, they're great pillows) the rooms are big, well, mine was. The bathroom was the old hotel shower over small bath type. With the need for a plastic suction mat in the bottom of the bath ( the same sort your nan uses to prevent slippage and mass limb fractures). And because personal hygiene requires problem solving, a shower curtain that doesn't quite close the gaps up, so water goes everywhere - especially if your my wife. The water also never really got above tepid. Which as it was bloody hot, was not a great loss. In fact, woke me up every time I had a wash. The room was built of plain blocks over painted, well some of it. For some reason the ceiling had bubbled and blistering paint. My guess was moisture - leak or poor cooling. Which may have been a reason for a dehumidifier or similar small appliance that was plugged in and rattling away whilst we stayed. At least it would have done so, if it didn't break down with flashing icons all over its control pad. And whilst we're looking up, there's a fan/light contraption that is not centrally located and works off a seperate remote to all other light controls. Feels like an addition done cheaply to help the air con, which struggled. God knows what it's like in the wet season? Plenty of power points, unlike some of the other abodes we stayed in. Sometimes, there's a "what the" moment when your on holiday, and this was when I went to the patio doors. Locked with a flip lock, then added safety chain, and a large sign that advises/tells you to keep doors locked at all times. Very reassuring to know that it's more dangerous than a walking holiday through Mexican border towns. Feels like a bit of a theme in areas travelled to in the region. Now, by reading the above you'd think I was down on the croc hotel. Nope, forget the paint, rotten skirting boards and zombie proof doors, it's a good place to stay. The restaurant was visited on one night, and although I'd read some reviews saying the buffet was awful, we choose it. Can't be certain, but it's offered when large tour groups book in. All the food was good, with the curry being an absolute stunner. As it's a buffet, you can gorge yourself until you can't stuff in anymore. I didn't rate the desserts though - bit sweet and a bit samey for my tastes. To make life just a little more relaxed, I had a cocktail - again Long Island Iced Tea wins value for money. Running out of time and words....more to say, but...

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4.0
9w

The Mercure Kakadu was a good base for a couple of nights while we explored Kakadu National Park. We had a nice room on the first floor which overlooked a very pleasant central garden area with the swimming pool at one end. The swimming pool was great - warm and plenty of sun loungers around it. It was also open until 6.30am-10pm which we appreciated as many hotels close the pool too early.||Our room was great with a nice bathroom with good toiletries. There was a lovely seating area by the window and some fabulous glossy hardback books with photos of the area to read. We would have like a socket on both sides of the bed for charging phones, etc. The lighting was very harsh but we found this a lot in Australian hotels.||The public areas of the hotel were attractive with a shop selling souvenirs and indigenous products. There was also a great art gallery and pieces by indigenous artists in the main lobby.||We found the town of Jabiru a lot more basic than expected with utilitarian like buildings and no charm. The supermarket was in a vast building and had lots of items but the food was very basic. We didn't find any place to eat so ate at the hotel. The first night we had a nice meal in the main restaurant. The food was great but the room is cavernous and not that nice. The second night we ate in the bar at the side and our food - we both had Chicken Shawarma - was almost inedible - bits of tough brown meat and very greasy. We left most of them and regretted getting one each as the portions were large. Worst meal we had on our three week trip. Which was a shame as the food in the hotel the night before was very good.||We did appreciate the proximity to Ubirr, a 30 minute drive, as we were able to view the sunset there which was marvellous. We got back before it was completely dark. There were a lot of other cars doing the same thing so we felt a little safer than if we'd been driving in isolation. ||The entrances into the hotel were odd - our room was accessed by an ugly concrete outdoor staircase doubling back on itself. It was the 'back leg of the crocodile' that the building is shaped in. We were anxious there was no secure area to leave our car. We'd been repeatedly told to stay somewhere where we could have secure parking but had no choice here. Anyone could access the parking and the hotel areas. ||We enjoyed our stay but the room was expensive for what it was. With hindsight we wished we'd stayed one night here and one night in Coolalinga as we wanted to do the Yellow River Sunrise cruise but it was too dangerous to drive the one hour to Coolalinga for the boat in the dark. We did ask at reception for advice and the man on duty showed us a video of a water buffalo on the road on his way to work at 5.30am. It was stopped and then ran in front of the car ahead of him just as the car was starting to pull off. Interesting and frightening to us - we don't have this issue in the UK! We were very grateful to him for showing us this as it was the beginning of our big road trip and it helped us make sensible driving choices the whole trip. All of the staff we encountered at the hotel were helpful...

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