Peppers Blue on Blue Resort Magnetic Island — Hotel in Magnetic Island

Disappointing from start to finish...

We originally paid a good rate for our room, given that we travelled over Easter, and therefore incurred a premium as all travelers do over this time.

Upon arrival we were offered a room overlooking the IGA carpark. We chose to pay for an upgrade, but the room was still disappointing...the minibar was empty, there was no room service, our AC unit leaked constantly, the couch was damp and smelled, we had to clean dishes in the bathroom, and the Wi-Fi is dismal.

Furthermore, the restaurant wasn't open in the evening, we were hurried out of the bar on the only afternoon we had a drink in the hotel, as the barmaid was going off her shift at 3.00pm.

At breakfast we were informed that coffee and tea wasn't included in the breakfast package that we paid for. We only ate breakfast at the hotel once, as the food was bad, the staff we rude, and we were surrounded by other diners who were understandably disgruntled and complaining.....Its an awful experience, and one I wished I'd never paid for, having now read earlier reviews from other unwitting holiday goers.

Customer service at Peppers Magnetic Island is almost non existent, and borderline rude. We called concierge to ask for a taxi to head to another restaurant, given that their own restaurant was closed. Just to be given a taxi number and told to call one ourselves....nice.

In 6 days our room was cleaned once, and the bathroom supplies replaced twice. Even though our booking clearly stated daily cleaning. We asked for cleaning at a later time on the 2nd from last day, to which the cleaner remarked "aren't you leaving tomorrow?" insinuating, what's the point?! Again, nice.

On our last morning we had to call reception for new soap and shampoo, along with milk as it hadn't been replaced. Just to be told that they had ran out of milk... we didn't even get a sorry.....and this was Easter weekend....not acceptable.

When asked by reception if we enjoyed our stay, we explained our experience as we have here, and the lady didn't even offer an apology....it was like she had heard it all before, and didn't want to get into it yet again.

This place is to be avoided. People deserve a much better service for their money. Sure COVID has disrupted stuff, but there is no excuse for poor service. Stop accepting bookings and money if you cant service your hotel and customers properly.

The massage place was also closed the entire time we...

Was looking forward to staying at the resort but was disappointed the minute we got there! Firstly the 3 storey resort only had an elevator that reached the second floor so you had to walk up a flight of stairs to get to the third floor where we were allocated. Not good for people with disabilities/ injured or had large luggage. Next we were told that they didn't offer daily room cleaning but due to staying a week we would have a mid-week service which would be removing trash, bed making and vacuum. Let me say that the service did not occur. Then we were informed that the restaurant only served breakfast which was another blow as we choose the resort due to their website advertizing they served breakfast AND dinner! We've been to Magnetic Island before and thought it would be easier to stay and have dinner at the resort but that plan went out the window! The reason is lack of workforce availability on the island which is a common theme for all business on the island! Please update your website so others are aware of the limited service you have on the resort! Room was less than average. Size was on the smaller side but we had a lovely with of the marina with a balcony. This is where it goes down, furniture was worn and either should have been refurbished or replaced. Bathroom sink had major cracks in the ceramic, paint was peeling off the ceiling and bathroom door was filthy with stains! Then we find out that our room didn't have a phone and it was a day after that we found out that the line to the room wasn't working and that we didn't need it anyway as we can just call them on our mobile! From my experience ALL islands have sketchy reception and depending on your network provider, you won't get reception or it's very minimal in certain areas. Magnetic Island is no different. I found that Telstra had better reception as I brought along my work phone which was on Telstra and my personal phone was on Vodafone and Vodafone did not work other than when I stayed at the resort. Overall was quite disappointed in our experience...

Now, you may think to yourself “...this is another disgruntled tourist” wanting a freebie for saying Peppers is by far the worst experience ever had, and you would be correct.

I organised time away from the hassle of repairing my flood stricken home and wanted to just forget about things for a night. Instead I got a rather rude receptionist on check in, the realisation that none of the niceties I suggested were even taken into consideration, and a room that was knowingly defective.

I ended up with a hotel room looking over the local IGA - not that there is anything wrong with that. I was also granted a room with a bed that was a death trap. The resort offers a king bed in their advertising but in fact it’s two singles put together. And that is no exaggeration. There was no attempt to try and make it more comfortable.

Don’t get me wrong, I can accept false advertising at the best of times, but this was down right insulting to my intelligence. You could feel the crease and I was told later laundry had not been delivered and housekeeping had knowing not reported the defects.

On top of the joined single mattresses, I also nearly injured myself when the bed gave way from under me. The bed did not have any support preventing it from sliding freely across the room. A definite health risk for someone my age. I was not impressed.

To their credit, the hotel staff admitted to being negligent and provided a different room for me. Needless to say, it was a fantastic room and no health risk.

As you can imagine, I was not impressed with the whole experience, especially when I compared the quality amenities in the new room with the lower standards in the old... e.g. a mix match of toiletries compared to the new room. I did not realise I was paying almost double the standard room rate for a defective room. Not happy! Peppers, your checkin staff let down the whole experience of the restaurant. The food was amazing and the staff could not assist me more....