BIG4 Mornington Peninsula Holiday Park - Frankston — Hotel in Melbourne

This would have to be the worst place I have ever stayed at! Payed over $3000 for 12 nights in a 3 bedroom cabin. So we arrive after a long drive down from QLD, we check in and start unpacking it was warm so I turned the AC on and it’s faulty dripping water everywhere! I alerted park management and was told it could be fixed while we went out and did our food shopping. Came back to the cabin and was informed the AC couldn’t be fixed after unloading our shopping that we couldn’t fit in our refrigerator as it was missing internal door pieces. So after talking to the park manager/receptionist she said she could move us to another cabin and would refund us one night’s accommodation for the inconvenience. So after repacking the car we moved to another cabin that was not in a good area and located right next to the caravan park main bins! Lovely! So after unpacking ready for bed… The worst mattress I have ever laid on, old mattress with springs digging into you… So four nights in I decide to watch some TV, remote doesn’t work and the buttons on the side of the TV only randomly work. So next day I decided to enquire about the refund of the one nights accommodation and alert the staff about the faulty TV in the cabin… Well as soon as I reminded the female staff member she totally back flipped and accused me of talking down to her when I mearly mentioned the faulty TV and the refund of the one night as put forth by her a few days ago. When I questioned her about the faulty AC in our original cabin she told me that when they clean the rooms they also clean the AC filters (hard to believe) so I checked the filters on the AC in our new cabin and they were chocked with dirt and dust they were disgusting 🤢 I have now found mold on the curtains in the main bedroom. This place is not clean and fit for purpose! I will never come back! Park manager is rude and I expect to be treated as a customer with respect and not lied to. Travelers beware do not stay here!

Edit to reply below. I have photos to prove there was mould in the cabin! The TV did not work as you had to give me a new remote control for it to work. And the cabin you moved us to was not brand new and was situated less than 2 meters away from the park main bins. Also when I did alert you about the AC not working in our original cabin you definitely did not spring into action and immediately rectify the situation, I had to come over to the office and follow up with what was going on. I also have photos of everything mentioned in this review! You were stand offish and argumentative when I alerted you to the issues and I’m sorry if I come across as intimidating that was not my intention but you really need to learn customer service and how to have a difficult conversation. You were abrasive and argumentative when I interacted with you pretty poor effort on your part! I am the customer and I was not treated with respect! Yes you also promised me a refund of 1 nights of accommodation that I...

This would have to be the worst place I have ever stayed at! Payed over $3000 for 12 nights in a 3 bedroom cabin. So we arrive after a long drive down from QLD, we check in and start unpacking it was warm so I turned the AC on and it’s faulty dripping water everywhere! I alerted park management and was told it could be fixed while we went out and did our food shopping. Came back to the cabin and was informed the AC couldn’t be fixed after unloading our shopping that we couldn’t fit in our refrigerator as it was missing internal door pieces. So after talking to the park manager/receptionist she said she could move us to another cabin and would refund us one night’s accommodation for the inconvenience. So after repacking the car we moved to another cabin that was not in a good area and located right next to the caravan park main bins! Lovely! So after unpacking ready for bed… The worst mattress I have ever laid on, old mattress with springs digging into you… So four nights in I decide to watch some TV, remote doesn’t work and the buttons on the side of the TV only randomly work. So next day I decided to enquire about the refund of the one nights accommodation and alert the staff about the faulty TV in the cabin… Well as soon as I reminded the female staff member she totally back flipped and accused me of talking down to her when I mearly mentioned the faulty TV and the refund of the one night as put forth by her a few days ago. When I questioned her about the faulty AC in our original cabin she told me that when they clean the rooms they also clean the AC filters (hard to believe) so I checked the filters on the AC in our new cabin and they were chocked with dirt and dust they were disgusting 🤢 I have now found mold on the curtains in the main bedroom. This place is not clean and fit for purpose! I will never come back! Park manager is rude and I expect to be treated as a customer with respect and not lied to. Travelers beware do...

This would have to be the worst place I have ever stayed at! Payed over $3000 for 12 nights in a 3 bedroom cabin. So we arrive after a long drive down from QLD, we check in and start unpacking it was warm so I turned the AC on and it’s faulty dripping water everywhere! I alerted park management and was told it could be fixed while we went out and did our food shopping. Came back to the cabin and was informed the AC couldn’t be fixed after unloading our shopping that we couldn’t fit in our refrigerator as it was missing internal door pieces. So after talking to the park manager/receptionist she said she could move us to another cabin and would refund us one night’s accommodation for the inconvenience. So after repacking the car we moved to another cabin that was not in a good area and located right next to the caravan park main bins! Lovely! So after unpacking ready for bed… The worst mattress I have ever laid on, old mattress with springs digging into you… So four nights in I decide to watch some TV, remote doesn’t work and the buttons on the side of the TV only randomly work. So next day I decided to enquire about the refund of the one nights accommodation and alert the staff about the faulty TV in the cabin… Well as soon as I reminded the female staff member she totally back flipped and accused me of talking down to her when I mearly mentioned the faulty TV and the refund of the one night as put forth by her a few days ago. When I questioned her about the faulty AC in our original cabin she told me that when they clean the rooms they also clean the AC filters (hard to believe) so I checked the filters on the AC in our new cabin and they were chocked with dirt and dust they were disgusting 🤢 I have now found mold on the curtains in the main bedroom. This place is not clean and fit for purpose! I will never come back! Park manager is rude and I expect to be treated as a customer with respect and not lied to. Travelers beware do...