Canadian Bay Pizza — Restaurant in Melbourne

Delivery. Blown out delivery time. Menulog tells you its only a short wait. We ordered at 6:50 pm ish got delivered at 9:45 pm, but we were told at the time of ordering it would be delivered aroumd 8:15-8:30 pm. (Note for shop management, if you are that busy why dont you turn off the Menulog phone thingy, instead of just ignoring the quoted times and cooking the food when you feel like it). If you cant deliver at the time of ordering, or can see times blowing out, let the client know. Thats good/simple business ethics. Food. Less than sub-par. Was it disgusting, no it was close, was it disappointing, yes it was. Chips were dry, potato cakes were pumped out of a machine at a rate of 100 per minute and soggie, calamari rings had the tase and texture of a primary school girls hair scrunchy. I have managed to drain some extra oil from the fish and plan to use that in my lawnmower this weekend. The only highlight was the steamed dimsims. I know it is only a fish & chip shop that does other things and it is not gourmet cuisine, but I would have preferred to spend my money and eating frozen fish fingers & chips cooked from the oven or a dirty servo ​pie. Maybe the food wasn't that bad, but when you pay for something and expect the parties to make good on a basic contract, and they just ignore delivery times quoted, that will leave a bad taste in your mouth before you start eating. Note for shop management, in this time where the world is super connected and even more competitive for the consumers $$$, a simple message keeping the client in the loop with updates on the order would go a long way with customer...

A truly unforgettable takeaway experience. If you’re looking for a dinner that is full of surprises then you can’t go past this place! Ordered online and received an SMS stating delivery would be 45 minutes. Called the shop after 75 minutes and was told it must be on the way because the order didn’t appear to be in the shop, so I should call back in 10 minutes if it didn’t arrive. It didn’t, so I did, and was informed that they had started making it. At least I could be sure it would be fresh. 2 hours after ordering my meal it finally arrived, and I was relieved to find out that the grilled fish I had ordered (and paid extra for) had in fact been fried. It was so thoughtful to anticipate that I would want the extra batter given I was extra hungry after the wait. Calamari may well have been in the fryer for the entire time I was waiting, as I did a blind taste test with a rubber band and couldn’t pick it.

Unusual! Surprising! Unforgettable! These are all words I would use to describe this terrible experience. 1 star, solely for the delivery guy...

Utter joke. I placed an order on menulog and was told I would have my order in just over an hour. Due to no communication I called at 7:15 to ask if my order was on its way. I was told it would be another 45 minutes due to being busy which I can understand being good Friday. So an hour later I call back to see if it had been sent because menulog app told me my food had been delivered (which it hadnt). I was informed by the staff member my order had NOT EVEN BEEN STARTED!. I don't know what had gone so wrong tonight but I spent a bit of money on this order for me to be stuffed around, with no communication from the store to inform me of any delays, a simple phone call telling me my order was held up would have been more than fine. But to ignore a customer completely and not inform them is a joke.

I understand it can get busy after being in hospitality for most of my life but you need to communicate with your customers a lot better. Good chance I will NEVER order...