Rusden House — Hotel in Melbourne

I personally don't recommend anyone to live at Rusden House because you are paying too much money for poorly maintained facilities and extremely unacceptable customer service. The key cards to enter your unit get corrupted easily and works at night based on your luck. This means you will be locked out most of the time from your own home. The person who is in charge to assist anyone after hours does not respond to urgent calls on time. So in emergency situations, you are left to fend for yourself. The basic facilities like lighting, windows and doors inside the unit are very old and need upgrading or at least some fixing to be in proper condition - it takes ages for the front office people to organise the handy man to come in for fixing. So, if the lights in your house stop working, you will be left for the most part living in the dark. The persons at the front office do not resolve your queries on time and never take action on problems that they have caused. It usually takes a verbal fight and some angry emails to get them taking some steps. The coin laundry machines do not work and the coins get stuck inside them which means that you will lose your coins and won't be able to get your washing done. Sometimes, the clothes also get stuck inside the washing machine and no one is there to help get it out. Overall, it's a unreasonable commitment to lease a unit here even if it's for one year and an unnecessary hassle to live in the long term.

The building management needs to change and the maintenance of the building should be...

You are basically paying for a simple concrete apartment. Do not expect much from amenities (half the laundry machines are broken, there are communal rooms which are locked up all the time, etc.)

The building manager, Paul Rawadi, made it worse with a temperamental style and treating you like a barely-tolerated servant than a tenant. Oh, their end-of-lease cleaning inspection is basically impossible. Basically, even if you hire a professional cleaning service, Paul will find some reason to charge your bond while being absolutely crude and unprofessional towards you.

Great job, Harris...

Not bad for temporary residents, if you came from overseas and staying for particular time it is the right place for you.. it has the basic furniture you need.. location is not perfect as you need to take the bus for any train station, although it is a perfect location to monash uni student and staff.. it is not super clean or cheap but some of the apartments are very clean.. the door card system is really bad as you might loss you card or sometimes it just stop working!! With no after hours service you'll be in a really...