Hotel Kleißl — Hotel in Oberperfuss

This is part of a series of reviews documenting our trip from Rome to Amsterdam where we stayed at 7 different properties as we traveled through Europe via Verona (Italy), Innsbruck (Austria), Leukerbad (Switzerland), the Black Forest (Germany), Durbuy (Belgium) with Rome and Amsterdam on either end. We experienced the good, the bad and the ugly. Hotel Kleissl was beyond good, it was the very best of our 7 stops in almost every category - service, quality of space, location, facilities and cleanliness.||||Austria was meant as a stop over between Verona and Leukerbad and gave us an excuse to step foot in Austria and Liechtenstein. We wanted to stay in Innsbruck but could not find a place with our quite fussy 2+ bedroom with separate sleeping for teenagers as well as kitchen facilities. Accordingly, we had to look further out and we are so glad we found this quaint little hillside community about 10-15 minutes outside of Innsbruck. we wish we had stayed there longer!||||First, the communication and service of all the staff is exceptional. Before arrival we had found their responsive to be top notch - and not just in ensuring the booking but in responding to questions on directions and regarding their facilities. Upon arrival the staff were incredibly polite and helped us get situated in the room. The young lady who welcomed us then gave us some ideas for dinner in Innsbruck, provided me a detailed map and directions to find parking downtown and a recommendation on what to see and do so we could maximise our one night in the area. The only regret is that it meant we did not eat at their restaurant.||||The 2-bedroom apartment was spacious, spotless, modern and all facilities appeared brand new or were perfectly maintained. No running toilets, stuck doors, dripping taps, not a speck of dust anyway! Everything just worked. Wifi was fast (which is critical when trying to do quick translations, or look up directions). The bath and shower were large and after our poor plumbing experiences in Italy it was such a pleasure to take luxurious hot baths and showers. And after lugging our suitcases up and down narrow streets, stairs and cramped hallways it was great to have an elevator and parking right outside the front door - the simple things.||||Relative to prices we paid elsewhere, Hotel Kleissl was incredibly good value. If a future trip takes us through this part of Austria we will...

As other reviewers have said, everything about this hotel is excellent. ||Our suite was fabulous: parquet floors, modern; elegant furniture, spacious living room and bedroom, both with balcony access, large bathroom with walk-in shower and a real (powerful) hairdryer. There was a fitness area with a small pool, perfect size for our baby to splash around in and for us all to cool off in the hot weather. Breakfast was great. A selection of breads, cold meats and cheese, eggs, jams (including home-made) and yoghurt. Real fresh orange juice would be nice. We had dinner in the restaurant one night and that was also v. good. ||Great location in centre of small village with easy access to Innsbruck (15 km). ||However, what really makes this hotel is the staff. Communication was excellent, even before we arrived, we had an e-mail to confirm that a baby bed could be provided. The hotel manager Hannes was really friendly, greeting us by name when we arrived and helping with our luggage before giving us a guided tour of the hotel. He checked whether everything was ok and that we were enjoying our stay and it was nice not to feel like just a number as is sometimes the case in larger or chain hotels. Staying here was like coming home to family and we had a...

I booked two rooms at this hotel for some skiing in Kühtai. The rooms were absolutely amazing! Large balconies , elegant furniture , big bathroom (two sinks , bath) , separate WC room that actually had a mini-sink in it (that was really well thought!). One of the rooms had a chimney which actually worked and mixed with our music created the ultimate atmosphere.||||The hotel is close enough to any place if you drive there. It took 25-30 minutes to Kuhtai and about 1h to Ischgl , 10 minutes to Innsbruck , Wi-Fi was free with perfect coverage in any corner.||||What anyone will find truly great about this hotel is the staff: very friendly , cool people. They solved anything so freaking fast. At some point I thought Hannes had clones of himself as he was everywhere , attending all of our needs in no-time. I think you can ask for anything and soon enough it...