Alpenhotel Kaiserfels — Hotel in Sankt Johann in Tirol

We booked this hotel through top-flight as it included 4 excursions in the price. We arrived at the hotel late on Sunday night as our previous early flight was cancelled due to the strike unfortunately we did lose a day of our holiday. Sue our top-flight representative met us at the airport she was very bright and bubbly and full of facts about sankt Johann and the surrounding areas which was very helpful. On arrival at the hotel we were greeted by danhiel who was very helpful and escorted us to our room . As we were staying in the older part of the hotel you had to go back out the way we came in through a different door but as it was late he took us through the restaurant as a short cut. As we arrived late he brought some bread rolls cold meats and cheese and light bites which was appreciated. The following morning was buffet style breakfast the only downside of that for me as I'm a tea drinker they only had Earl grey I tried it again as I had before it's not for me not a big deal had a latte instead. There was a selection of hot and cold food lots to choose from . Evening meals are also buffet style I have to say I really enjoyed the food there was something for everyone I tried a bit of everything as I wanted to try things I've never had before some I liked some I didn't but always left with a full stomach. There's a drinks menu during evening meals ranging from water to wine to beer etc any drinks that are ordered are put onto your room number and paid before you leave. All the hotel staff were very friendly and it was spotless.The hotel itself has the most amazing views and when you get outside to head to sankt Johann which is just over a mile to walk you can see the amazing Wilder kaiser mountain in all its glory. The hotel also boasts a pool sauna and steam room which a lot of the neighbouring hotels didn't have. Our only complaint was that the room was too warm and stuffy at night even with the window open as there was no air conditioning. We did ask for a Fan but there wasn't any available. I wouldn't let it put us off but we did wake up soaking. And lastly a shout out to the barman Michael who was a delight such a people person you could talk to him for hours as he had so much knowledge about his travels and the cocktails he makes which were just delicious very good at his job . Danke Schoen sentido kaiserfells we had an...

We stayed at Kaiserfels for NYE. The hotel is really clean, excellent facilities, ski in / ski out a complete bonus, lovely food and a really cosy atmosphere. The staff are all so friendly and helpful. It is on the edge of town, but we got a taxi a couple of evenings to explore a little further, but we were so tired from the skiing, we were very happy to stay put for most of the time. ||The pool offers a great contrast in activity to skiing all day. The spa is lovely, but worth noting it's a 'textile free' spa, which I didn't realise. Took me a while to work out why all the naked people were looking at me in my swimming cozzy, like I'd lost my mind! LOL ||My husband and I hadn't being skiing for about 20 years so we booked into beginner lessons, which were well worth it! Our sons both had lessons too. We opted for mornings only (two hours, 10am-12pm), which we were happy with. It gave us the afternoons to spend together, on the slopes, and it seemed like our morning session just went over the same things in the afternoons, so we didn't feel we missed out on learning time. ||We booked with Crystal Holidays and the only room available for us was a superior twin. I'm not sure what made it 'superior', it was a double room with a sofa bed and extra camp bed. The 4 beds in a row eliminated the floor space. Our boys are 7 and 12 and it was pretty cramped. We are looking to return next year and booking direct with the hotel offers more option i.e. connecting rooms / junior suites with separate bedrooms etc. ||Snow wise, it didn't snow until the last day of our week's holiday. The slopes were packed with snow however, and the canons did a good job of keeping it fresh. ||I'd thoroughly recommend staying at this hotel if you're travelling with a family or you're beginner / intermediate skiers. The slopes aren't intimidating at all and perfect for those learning. ||We can't wait...

Went for a ski holiday. Really nice modern hotel, fairly quiet which was perfect for us as a family. The family rooms are crowded with a couch bed, a foldable bed and the double bed. For a full week stay having connecting rooms would be preferable. The double bed in the new part of the hotel were new and really comfortable - and the kids beds were acceptable, but unfit for adult weights. Everywhere is clean and neat in the hotel, while maintaining a chill atmosphere, where kids are welcome too.||The facilities check all the boxes, although some are more basic than others:|Fitness|Pool (for kids all day)|Saunas (for families one hour a day)|Bar/lounge|Ski-garage with dryers ||The restaurant was top notch! Really nice buffets and varied too! Quality was good and gluten-free bread and pastas were prepared upon request.||Most of the staff were extremely service minded. ||The surroundings include a ski equipment store, a ski rental, ski school/instructors, a cafe and it’s all just a few hundred meters from the lift. All lifts are slow so you end up spending much time in them, especially the top lifts. It’s a shame there’s no long green for beginners technique training, but on a positive note the slopes and lift system around the mountain side is well connected so even though it’s a small place, there’s adventures to be had. ||The temperatures were horrible while we were there. 10-14 degrees most days and no new show for over a week. They struggled every night - making new snow when possible and reparations with what little they had. |In all fairness we were impressed, even though the circumstances were bad. We had two full good days, and good mornings the rest of the week, before the snow got too heavy and bulky to ski for us...