Mercure Baku City Hotel in Baku City, Azerbaijan - reviews,open hours,photo spots,things to do

Azerbaijan Baku Ekonomic Zone Baku CityMercure Baku City Hotel

Mercure Baku City Hotel

Yasamal Disctrict, 119 İsmayıl bəy Qutqaşınlı, Bakı 1100, Azerbaijan

4.0(450)

Info

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Phone

+994 12 525 04 05

Website

all.accor.com

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Posts

amna Khanamna Khan

Coming from saudi Muslim shower and Suhoor was important for me during Ramadan and I called mercure and Farouz answered all my questions v patiently. I was looking to book other hotels and the way he treated me over the phone with tolerance, positivity and good communication skills made us reserve this.location is good but breakfast is 5star compared to other places.Breakfast is v luxurious spread of jams,breads, cheeses and eggs n juices. Was great to look forward to esp v high quality.the front desk guys farouz and the tall guy with glasses were both v communicative with our queries.rooms are modern , heated bathroom tiles, Muslim shower, v great city view.spa n hammam is free along with gym which we didn’t had time to check.Raul another front desk person was v helpful in putting luggage in the car n answering our shopping related query . Farouz was kind enough to bring our 4 bags single heartedly upstairs too. Nice modern hotel loved every bit of my stay. Thank you front desk staff Farouz, Raul n the tall guy with glasses( sorry didn’t catch name) Just only thing was there were 2 hairs from previous guest on my pillow. But overall nice , clean and v affordable option . Good value for money !

Chinar JethwaniChinar Jethwani

We stayed at the Mercure Hotel Baku in a Junior Suite while traveling with friends, and overall, it was a good experience. The hotel offers clean, spacious, and well-designed rooms that made our stay comfortable. The Junior Suite, in particular, was perfect for a group, providing enough space to relax after a day of exploring the city. The service at Mercure Hotel was commendable. The staff was friendly, helpful, and attentive to our needs. They were quick to respond to any requests and made sure we had everything we needed during our stay. However, we did face a challenge with the food, particularly at breakfast. Being vegetarians, we struggled to find sufficient options for breakfast. The variety and quality of the vegetarian options could definitely be improved, as it became a bit repetitive and limited. Despite this, the hotel’s central location, good service, and friendly staff made our stay pleasant. If you’re traveling with friends or family and don’t have specific dietary needs, it’s a solid choice for accommodation in Baku. With a few improvements in the food department, it would easily be an all-rounder!

Fasy IsmailFasy Ismail

Review of Mercure Baku City Hotel My experience at Mercure Baku City Hotel was nothing short of exceptional. From the moment I arrived, the staff went above and beyond to make me feel welcome, and their outstanding service truly stood out. As a Diamond member of Accor, I felt genuinely appreciated with the thoughtful upgrade they provided, which added a special touch to my stay. The hotel itself is modern and well-maintained, offering a comfortable and stylish environment. The breakfast was a highlight—plentiful, delicious, and with a variety of options to suit every taste. It was a fantastic way to start the day. The staff’s attentiveness and commitment to excellence were consistent throughout my visit. In fact, I was so impressed with my first stay that I returned for a second visit just a week later! It’s rare to find a hotel that combines such great facilities with warm, personalized service, and Mercure Baku City Hotel truly delivered. I highly recommend this hotel to anyone visiting Baku. Thank you again to the amazing team for making my stays so memorable! Rating: 5/5

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Reviews of Mercure Baku City Hotel

4.0

(450)

4.0

33w

The hotel is ok for a business stay. My room was fairly spacious, clean, modern and comfortable. Staff were all helpful, professional and friendly.|The rooftop bar and restaurant was nice - decent food, drinks and a good view, with good service and atmosphere.|The lobby bar was a bit disappointing - as it sounds just a small bar in the lobby area near reception, with no real dedicated area or seating, other than the chairs and sofas around the lobby. It could do with being made more distinctly separated to give it more of a bar type vibe. However, prices in both the rooftop and lobby were more than reasonable. Although Azerbaijan is not an expensive country.|There is a small gym and miniature pool in the hotel.||Located around 30 minutes walk from the city centre and old town, but the hotel reception will call a taxi for you and they are cheap. The city is quite small, so it's quick and easy to get around, particularly in a taxi. |The old town is worth exploring - nice picturesque and historic looking streets and buildings with some good restaurants and bars.|Also had a night out in the city centre and again, a good choice of nice restaurants and bars, none of which are expensive by Western European standards, but the food and drinks were all really good.||There are a couple of shops, bars, cafes and restaurants nearby to the hotel and within walking distance, so there are other choices to eat and drink if you don't want to venture too far outside the hotel.||As alluded to, good for a business stay and a reasonable and well priced option for a...

5.0

26w

It was easy to reach by Taxi from airport , As a diamond member i received great very good welcome with an upgrade which set the tone for a great stay . Room had a great Caspian sea view from a distance. They explained me all the privileges i could enjoy for free as a Diamond and what was to be paid in clear words. Over the next 4 days i was treated well . I should mention that all the staff i interacted with including front office, housekeeping and also Fuego restarant at Breakfast took good care of not only me but i observed that they carried the same great attitude interacting with everyone ... Still I must mention Vasif and Yusuf ( not his offcial name which is different ) at the Breakfast were very friendly with great service attitude if i have to name a couple of them. I did not get to try the restaurant and also spa services though during the short stay. Check out was smooth as well .....over all i checke in as a happy customer and checked out with great satisfaction. If i ever go back to Baku again be it on work visit like this one or for pleasure this is certainly going to be my choice to stay again. Overall I am fairly impressed and satisfied. Thank you team at Mercure Baku .....You actually deserve 11 out of 10 but i gave 10/10 .... just because i have to request to attend the hygiene faucet at the start of my stay which was the only oversight during the whole stay of 4 nights ......