I would like to extend my sincere gratitude to Mr. Mohammed Al Khabbaz, Receptionist at Fraser Suites Al Liwan Bahrain. From the very first moment of my arrival, he welcomed me with a warm smile and a professional attitude that truly reflects the genuine spirit of Bahraini hospitality.
Mohammed was very attentive to my comfort, ensuring that all check-in procedures were handled quickly and smoothly. He was always willing to answer my questions and provide assistance with great courtesy and enthusiasm. His dedication and commitment to guest satisfaction made my stay at the hotel truly memorable and enjoyable.
Having an employee like Mohammed is undoubtedly a great asset to the hotel, as he combines professionalism, excellent communication skills, and the ability to create a welcoming experience for every guest. My sincere appreciation to the hotel management for choosing such outstanding talents, and I wish Mr. Mohammed continued success...
Read moreThe property itself is nice and well-maintained, but unfortunately the service did not meet expectations. I booked a two-bedroom apartment for my family, and one of the bedrooms had a queen-size bed that was too small to comfortably accommodate two adults. I requested a change to a room with either twin beds or a king-size bed, but was told that was not available. Instead, the staff suggested adding an extra bed for an additional charge, despite the fact that our booking was already for four people.
Additionally, the staff were not very welcoming or accommodating throughout our stay, which left my family feeling dissatisfied with the overall experience. While the property has potential, the service and attitude of the staff need significant improvement. We couldn’t come to an agreement to satisfy both so we had to check out early and go to another hotel even though we wanted to extend our...
Read moreReally nice area similar to what we have in Saudi - crowded and barely any space for parking. So if you are living in the apartment, you’d be annoyed and barely able to leave due the crowd.
Room service was horrible. We were KICKED out at 12 pm even though we paid a big chunk of money and required some time to pack up and prepare our kids. Disappointed.
Security was utterly compromised. How could someone approach the reception at Sidra reception and ask for room key and you just hand it over to them? No questions were asked nor IDs were requested. The person who requested the room key was a family member (luckily) and they surprised us when they opened the door on us. The key we were given had access to all areas and floors.
Disappointed to know that anyone could ask for room key and be handed a copy...
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