Toloma Gran Hotel — Hotel in Kanata

I checked in and they took me to a room with NO air conditioner. The window was opened and it was warm inside. I asked them what was going on and they said that if I wanted AC I had to pay more (!?). I showed them a copy of my reservation where it stated that the room had AC but they ignored me the first time. I also wanted to iron my clothes and there was no iron/ironing board as my printed copy had. I immediately called the web that sold me the reservation to complain about it and they called front desk. The bedspread and pillows had stains and it looked dirty. I paid for a "good 4 star-hotel" but it is a lie. I left the hotel after two nights to get another hotel, that by the way was totally superior : Gran Hotel Cochabamba. They did not want to reimburse the money and took NO responsibility for the situation. I DO NOT recommend this awful hotel at all. Noisy, and if you want fresh air, your get street noise and...

A medium sized city hotel that needs updating. I was given a room on the sixth floor on a corner with two large windows overlooking the street. There was a lot of street noise all night . As i was staying for four nights i sought to change rooms and they agreed and moved me to a room on the fourth floor more towards the back away from the front street and with one window. Interestingly this room was also nicer, it had a kitchenette with a sink and a microwave but no supplies. The bathroom was fine if dated. Wi-Fi was fine. The hotel restaurant had a limited menu and in total i had one breakfast and three dinners there. I found the food rather basic and uninspiring. One night had spaghetti carbonara; the spaghetti was overcooked no the sauce runny and bland. The breakfast buffet was very limited. However the staff were helpful especially the front desk person in the afternoon who helped to enable me to...

I stayed at the Toloma two nights, and it could be better.|The hotel looks mosdern from the outside and the lobby, but rooms are old fashioned and need some repairs.|T|He rooms are poorly insulated, and are noisy due to the traffic on the street.|Location is good, nice area close to the city center.|My room hace a safe box, batteries needed to be replaced, but staff wasn't able, and I couldn't use it.|TV with international channels.|Free wifi.|Breakfast is quite good.|Staff very serious and not very attentive, except a boy who carried baggages and looked for taxis, who was very friendly and helpful.|Price was a bit expensive for the...